Please help, I cannot get Roxio 12 Pro to install and run. Support has gotten me nowhere. Here’s my problem in a nutshell.
In my first note to Support I wrote that when I tried to launch the program I get a small red rectangle with the words Roxio in it and nothing else happens. Also upon reboot I was getting a Runtime, Roxio burn launch, Roxio mm tray app, and the Roxio content manager errors.
I have written back and forth with support since 02-04-12, trying to do what they ask and uninstalling and reinstalling the program. As of yet I cannot get the program to run past the little red logo that pops up for a second.
I have not written back since the latest attempt a reinstalling. I feel each person that comes on doesn’t address some of the issues from the last writing. (Like not being able to install some of the recommend updates or not having the WHQL Logo'd on the display tab say yes) they just send me another article and move on. Sometimes it’s the same article I already received and got no help from. I was able to eventually install the Microsoft XML Core Services 4.0 Service Pack 3 and change the WHQL Logo'd on the display tab to say yes, but this was due to my own research on the web and not from any help from support. I also read and followed the advice on this forum about deleting all the traces of Roxio and Sonic left on my computer even after uninstall. Something support has yet to suggest.
So this is where I stand, after reinstalling part one of Roxio on a new user account with administrative rights, on reboot I get the two error messages Roxio burn launcher and Roxio mm tray app has stopped working and needs to close. I have not continued on with the install of download parts two and three as the last time I had to uninstall everything I got a message “HDR No more deactivations left.” So now I am concerned that should I ever get the programs running and ever need to reinstall on my computer that I am going to lose this program when I haven’t even gotten to use it. (I think I am up to 8 or 9 reinstalls at this point)
If you want some kind of log or screen shot to help just let me know what and how (on the log that is I know how to do a screen shot) I also have all of the support emails and my answers back to them if you need them.
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kathrynmw1
Please help, I cannot get Roxio 12 Pro to install and run. Support has gotten me nowhere. Here’s my problem in a nutshell.
In my first note to Support I wrote that when I tried to launch the program I get a small red rectangle with the words Roxio in it and nothing else happens. Also upon reboot I was getting a Runtime, Roxio burn launch, Roxio mm tray app, and the Roxio content manager errors.
I have written back and forth with support since 02-04-12, trying to do what they ask and uninstalling and reinstalling the program. As of yet I cannot get the program to run past the little red logo that pops up for a second.
If anyone is a Roxio employee and can get to my ticket my number is * Case # 1356347 - http://roxiosupport.rovicorp.com/roxio/caseupdate.jsp?id=roxio&case=5004000000I5Mhs
I have not written back since the latest attempt a reinstalling. I feel each person that comes on doesn’t address some of the issues from the last writing. (Like not being able to install some of the recommend updates or not having the WHQL Logo'd on the display tab say yes) they just send me another article and move on. Sometimes it’s the same article I already received and got no help from. I was able to eventually install the Microsoft XML Core Services 4.0 Service Pack 3 and change the WHQL Logo'd on the display tab to say yes, but this was due to my own research on the web and not from any help from support. I also read and followed the advice on this forum about deleting all the traces of Roxio and Sonic left on my computer even after uninstall. Something support has yet to suggest.
So this is where I stand, after reinstalling part one of Roxio on a new user account with administrative rights, on reboot I get the two error messages Roxio burn launcher and Roxio mm tray app has stopped working and needs to close. I have not continued on with the install of download parts two and three as the last time I had to uninstall everything I got a message “HDR No more deactivations left.” So now I am concerned that should I ever get the programs running and ever need to reinstall on my computer that I am going to lose this program when I haven’t even gotten to use it. (I think I am up to 8 or 9 reinstalls at this point)
If you want some kind of log or screen shot to help just let me know what and how (on the log that is I know how to do a screen shot) I also have all of the support emails and my answers back to them if you need them.
Thank you so much.
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