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Copy And Create From Tivo File Has No Audio



I have just installed ROXIO Creator 2012, Version 13.5

I am running on a Windows Vista Business - 64 bit computer with a P8700 2.53 GHz Intel CPU

3.0 GB RAM


I have TiVO Desktop 2.8.2 installed on the computer, and I routinely play back TiVO recordings on the PC which have been transferred from my TiVO on my local network.


Using the 'Copy and Convert Video' selection from the top level menu of Creator 2012, I am able to browse to a TiVO input file, and select an output device - including DVD.


I have tried twice to burn a TiVO recording which is approximately 61 minutes in length. I get the message about reducing resolution, and Creator confirms that I have DVD disk with 1.4 GB available space (DVD +R disk).


I have selected the slow recording speed - 2.4x - and all appears to be working correctly.


Upon completion of the recording, the DVD disk is ejected, and I am able to play it in a standard DVD player, as well as on multiple computers, including the computer used to record the disk.


On ALL playback devices, the picture quality is fine, but there is no audio track. The TiVO recording file is undamaged, and continues to play back properly through TiVO Desktop on my computer.


I do not think it is related, but, when I downloaded the Creator 2012 product after purchasing online, the "Roxio2012Content_ZX09AXD0SQA.exe" file which I installed was the German language version. I received no error messages, and all the software appears to be working correctly otherwise.


What am I missing to be able to record a disk from the TiVO file which includes audio?


I also tried loading the TiVO file into ROXIO Video Wave. That application is also unable to play the audio track after loading the TiVO file.


Thank you for your assistance.

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