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Past Frustrated

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I purchased Roxio Creator 2012 program to create a slideshow of my mother who passed away last week. Was really important to me to be able to play a slideshow at the viewing....however....that didn't happen because the program will not work correctly. When trying to add pictures or music a script keeps stopping and hangs everything up. When I finally was able to get all the pictures and music assembled it was time to start the burning process. What a joke!!!! Roxio Sideshow is not responding is all I keep getting. Hence I have wasted about 15 CD's trying to complete this project. This is the worst program that I have wasted money on. The viewing is LONG over and still no slideshow that works. PITIFUL. The only thing I want to know is how do I return this no good program and get my money back????

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I purchased Roxio Creator 2012 program to create a slideshow of my mother who passed away last week. Was really important to me to be able to play a slideshow at the viewing....however....that didn't happen because the program will not work correctly. When trying to add pictures or music a script keeps stopping and hangs everything up. When I finally was able to get all the pictures and music assembled it was time to start the burning process. What a joke!!!! Roxio Sideshow is not responding is all I keep getting. Hence I have wasted about 15 CD's trying to complete this project. This is the worst program that I have wasted money on. The viewing is LONG over and still no slideshow that works. PITIFUL. The only thing I want to know is how do I return this no good program and get my money back????

 

If you purchased from a retail outlet (Best Buy/Walmart) return to the store.

 

If from Roxio go here http://www.roxio.com/enu/support/service/cs_refund.html

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Program works fine for the vast majority... Some users have troubles on their particular PC :(

 

Basically, 30 days if purchased from the Roxio estore... HERE

 

If you bought it outside Roxio, it is between you and the store's policy :huh:

 

If you are interested in making it work, we are fellow users here and would be happy to assist ;)

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purchased from Staples. Staples says I have to go through Roxio and Roxio says I have to go through Staples. purchased program last Saturday and have worked on this ALL week...just wish it would work. i always trusted the Roxio name, that's why I went with the more expensive program...just frustrated since mothers viewing was this past Monday and I wanted this so badly.

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I do wish I could get it to work. Little to late now for the purpose I purchased it for. I have tried this on 3 computers and get the same issues on all of them. When I am trying to add pictures or music to the slideshow a window pops up something about a script stopping but it flashes so quickly I can't read the entire thing. After finally being able to get all the pictures and music the way I want it, the burning process will not complete. It starts out fine but 50 to 60 % into the burning process the program stops responding and then I waste another cd. I can't get the entire slideshow to burn on the cd. Any ideas on why the program becomes unresponsive on all 3 computers?? I have no idea what I need to do to make the program more stable. Just frustrated as I have spent a week trying to make this work and it was very important to me to have the slideshow for my mothers viewing. It shouldn't be this difficult. I trusted the Roxio name. Why can't you reach technical support? If you are spending hard earned money for their product their should be a way to get a quicker resolution. I'm stuck with a program that I can't get to work...

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I do wish I could get it to work. Little to late now for the purpose I purchased it for. I have tried this on 3 computers and get the same issues on all of them. When I am trying to add pictures or music to the slideshow a window pops up something about a script stopping but it flashes so quickly I can't read the entire thing. After finally being able to get all the pictures and music the way I want it, the burning process will not complete. It starts out fine but 50 to 60 % into the burning process the program stops responding and then I waste another cd. I can't get the entire slideshow to burn on the cd. Any ideas on why the program becomes unresponsive on all 3 computers?? I have no idea what I need to do to make the program more stable. Just frustrated as I have spent a week trying to make this work and it was very important to me to have the slideshow for my mothers viewing. It shouldn't be this difficult. I trusted the Roxio name. Why can't you reach technical support? If you are spending hard earned money for their product their should be a way to get a quicker resolution. I'm stuck with a program that I can't get to work...

 

I don't know why you are having problems reaching support. Here is a link to Customer Support

 

You keep mention 'Buring to a cd". Is that a typo and you really mean a DVD? You of course cannot create a video slideshow on a cd. unless you select VCD or SVCD for your "New Production"

It is impossible to tell where you problems is since you have not told us very much about your project except for "it does not work" Perhaps if you describe step-by-step what you are doing we can see where you are going wrong. How long in time is your slideshow? Where did you get the pictures & music? Are you using any transitions, special effects?

What program are you using to create the slideshow? There are several programs in C2012 that can be used.

 

A listing of your system specs is also very helpful.

Edited by myguggi

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