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deccoeur

No Video Signal Detected

Question

I bought Creator 2011 Special Edition (with Easy VHS to DVD Build 201B28A, C13 bundled) last year and installed it on my Windows 7 Pro desktop. It has only been the past week that I've had a spare VHS player to use it. When I attempt to capture a VHS tape output the s/w reports "No Video Signal". I know the signal is good because I can plug it directly into the TV set and it is good.

 

I have verified that the Device Manager entries are present as mentioned in another thread

http://forums.support.roxio.com/topic/77201-no-video-signal/

Screen capture is attached.

 

Is there any way to troubleshoot the Video Capture USB hardware?

 

I note on the Roxio website that there is an upgrade to Easy VHS to DVD v. 3 software. Could this solve the problem? Does the upgrade contain upgraded hardware?

 

I'm still working a different problem regarding installing Creator 2011 on my laptop (running Windows 7 Home Premium) instead of my desktop (running Windows 7 Professional). This is on a different thread.

http://forums.support.roxio.com/topic/79643-cant-install-creator-2011-on-laptop/

 

Thanks for any help.

 

Bob

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