Videowave Crash

[Anasazi 0]

Looking for a solution to Videowave crashes. Most often occurs when I right-click my mouse, such as to cut & paste a video clip to a different location. Today it crashed when I backspaced on a blank title page.

 

I have been using Roxio Creator 2011 since Feb 2011, was so frustrated with frequent crashes that I switched to Avid Studio 1 month ago. Even more crashes, way more complicated and time consuming than Roxio, so I was lucky Best Buy refunded me, despite their no software return policy. But I did learn about Forums so am now seeking solutions here since Roxio meets my basic video editing and dvd burning needs.

 

Is there a patch for this problem, or is it fixed in 2012 version? I have been reluctant to upgrade since I don't need or want more features, just no crashes.

 

I use an HP Envy 3D laptop, which runs hot, so bought a chill pad last night, since when the fan goes on it seems to prompt a Roxio crash. But still it crashed last night (and it wasn't hot) and again just now.

 

Also thought a potential issue was inadequate connection with mouse since I was using a wireless mouse (because the built in keypad placement is awkward), so I got a wired mouse. Better connection, but still the crash.

 

Suggestions?

Many thanks!

[cdanteek 221]

Looking for a solution to Videowave crashes. Most often occurs when I right-click my mouse, such as to cut & paste a video clip to a different location. Today it crashed when I backspaced on a blank title page.

 

I have been using Roxio Creator 2011 since Feb 2011, was so frustrated with frequent crashes that I switched to Avid Studio 1 month ago. Even more crashes, way more complicated and time consuming than Roxio, so I was lucky Best Buy refunded me, despite their no software return policy. But I did learn about Forums so am now seeking solutions here since Roxio meets my basic video editing and dvd burning needs.

 

Is there a patch for this problem, or is it fixed in 2012 version? I have been reluctant to upgrade since I don't need or want more features, just no crashes.

 

I use an HP Envy 3D laptop, which runs hot, so bought a chill pad last night, since when the fan goes on it seems to prompt a Roxio crash. But still it crashed last night (and it wasn't hot) and again just now.

 

Also thought a potential issue was inadequate connection with mouse since I was using a wireless mouse (because the built in keypad placement is awkward), so I got a wired mouse. Better connection, but still the crash.

 

Suggestions?

Many thanks!

 

 

Click # 17 in my signature and post the specs.

[Anasazi 0]

Looking for a solution to Videowave crashes. Most often occurs when I right-click my mouse, such as to cut & paste a video clip to a different location. Today it crashed when I backspaced on a blank title page.

 

I have been using Roxio Creator 2011 since Feb 2011, was so frustrated with frequent crashes that I switched to Avid Studio 1 month ago. Even more crashes, way more complicated and time consuming than Roxio, so I was lucky Best Buy refunded me, despite their no software return policy. But I did learn about Forums so am now seeking solutions here since Roxio meets my basic video editing and dvd burning needs.

 

Is there a patch for this problem, or is it fixed in 2012 version? I have been reluctant to upgrade since I don't need or want more features, just no crashes.

 

I use an HP Envy 3D laptop, which runs hot, so bought a chill pad last night, since when the fan goes on it seems to prompt a Roxio crash. But still it crashed last night (and it wasn't hot) and again just now.

 

Also thought a potential issue was inadequate connection with mouse since I was using a wireless mouse (because the built in keypad placement is awkward), so I got a wired mouse. Better connection, but still the crash.

 

Suggestions?

Many thanks!

 

 

 

HP Envy 17 Notebook PC

Intel ® Core TMi7 cpu

Q720@ 1.60 GHZ

6.00 GB Ram

64 bit OS

Windows 7 (2009) Home Premium - Service Pack 1

Edited March 29, 2012 by cdanteek
Remove post from quote

[Anasazi 0]

Oh and another thing just happened - used my mouse to scroll forward and the double sided arrow comes up and gets stuck into scrolling - eventually freed up at the end of the video - then did it again just now as I was trying to scroll backwards - when this happened in the past I ended up closing the program, but lose any changes - the only thing I did like was when Avid Studio crashed, it would ask if you want to resume editing, is there a way to resume with Roxio or do I just lose out?

I do save frequently now, but do I have to after every little edit?

Thanks

[bimicher 132]

Oh and another thing just happened - used my mouse to scroll forward and the double sided arrow comes up and gets stuck into scrolling - eventually freed up at the end of the video - then did it again just now as I was trying to scroll backwards - when this happened in the past I ended up closing the program, but lose any changes - the only thing I did like was when Avid Studio crashed, it would ask if you want to resume editing, is there a way to resume with Roxio or do I just lose out?

I do save frequently now, but do I have to after every little edit?

Thanks

 

You have major problems with your system - after all both Avid and Roxio crash. Most likely your Laptop is just not up to the task.

[ogdens 85]

Read this on one of the review pages "One thing that may help you get better results is to enable the option from the BIOS to have the cooling fan always on enabled, this should keep the chassis cooler when the systems is not under heavy load too"

 

Many hits on Google for "HP Envy 3D laptop gets hot"....what did HP say about this?.

[cdanteek 221]

HP Envy 17 Notebook PC

Intel ® Core TMi7 cpu

Q720@ 1.60 GHZ

6.00 GB Ram

64 bit OS

Windows 7 (2009) Home Premium - Service Pack 1

 

 

Your PC is at or under the minimum system requirements for video work.

 

You mentioned the laptop heats up, that leads to the crashes and encoding video causes the heat.

Edited March 30, 2012 by cdanteek

[Anasazi 0]

Your PC is at or under the minimum system requirements for video work.

So to correct this, should I purchase more memory? This is a relatively new computer, purchased Feb 2011 - higher capacity laptop than available in local stores, so purchase online. The primary reason I bought it was to edit and burn dvds.

 

You mentioned the laptop heats up, that leads to the crashes and encoding video causes the heat.

Thanks for explanation, makes much sense esp re crashes. Funny noone at Avid ever mentioned this as a possibility.

 

Re: Under spec ---So to correct this, should I purchase more memory? This is a relatively new computer, purchased Feb 2011 - higher capacity laptop than available in local stores, so purchase online. The primary reason I bought it was to edit and burn dvds.

 

Re: Laptop heat. Thanks for explanation, makes much sense esp re crashes. Funny noone at Avid ever mentioned this as a possibility.

 

Thanks for explanation, makes much sense esp re crashes. Funny noone at Avid ever mentioned this as a possibility.

Edited March 30, 2012 by sknis
EWdited to take responses out of original reply.

[Anasazi 0]

Read this on one of the review pages "One thing that may help you get better results is to enable the option from the BIOS to have the cooling fan always on enabled, this should keep the chassis cooler when the systems is not under heavy load too"

HOW DO I SET BIOS TO HAVE COOLING FAN ALWAYS ENABLED? ABOUT TO PURCHASE A SMALL FAN SINCE CHILL PAD HASN'T FIXED THE CRASHING.

RE: YOUR EARLIER COMMENT ABOUT MY COMPUTER NOT UP TO TASK - WILL PURCHASING MORE MEMORY HELP? SEE SPECS I LISTED.

 

FINALLY GOT A 60 MIN MOVIE COMPLETED, BURNED AT HIGHEST QUALITY ON MYDVD, LOOKED FINE ON COMPUTER, SKIPPED ON MY COBY PORTABLE DVD PLAYER. TDK DVD-R 1X16 SPEED 4.7 GB DISCS, BEST I COULD FIND AT BEST BUY - READ ABOUT BUYING VERBATIM BUT I HAVE ABOUT 50 MORE OF THESE I NEED TO USE THEM UP AND THEY HAVE WORKED BEFORE ON SAME DVD PLAYER. DON'T HAVE ACCESS TO ANY OTHERS.

 

Many hits on Google for "HP Envy 3D laptop gets hot"....what did HP say about this?.

USE CHILL PAD, CLEAN WITH AIR CANISTER - WHICH I WILL PURCHASE AND DO TOMORROW.

THANKS FOR YOUR HELP! "ANASAZI"

 

HOW DO I SET BIOS TO HAVE COOLING FAN ALWAYS ENABLED? ABOUT TO PURCHASE A SMALL FAN SINCE CHILL PAD HASN'T FIXED THE CRASHING.

RE: YOUR EARLIER COMMENT ABOUT MY COMPUTER NOT UP TO TASK - WILL PURCHASING MORE MEMORY HELP? SEE SPECS I LISTED.

 

FINALLY GOT A 60 MIN MOVIE COMPLETED, BURNED AT HIGHEST QUALITY ON MYDVD, LOOKED FINE ON COMPUTER, SKIPPED ON MY COBY PORTABLE DVD PLAYER. TDK DVD-R 1X16 SPEED 4.7 GB DISCS, BEST I COULD FIND AT BEST BUY - READ ABOUT BUYING VERBATIM BUT I HAVE ABOUT 50 MORE OF THESE I NEED TO USE THEM UP AND THEY HAVE WORKED BEFORE ON SAME DVD PLAYER. DON'T HAVE ACCESS TO ANY OTHERS.

 

USE CHILL PAD, CLEAN WITH AIR CANISTER - WHICH I WILL PURCHASE AND DO TOMORROW.

THANKS FOR YOUR HELP! "ANASAZI"

Edited March 30, 2012 by sknis
Edited to take response out of quote.

[sknis 219]

HOW DO I SET BIOS TO HAVE COOLING FAN ALWAYS ENABLED? ABOUT TO PURCHASE A SMALL FAN SINCE CHILL PAD HASN'T FIXED THE CRASHING.

RE: YOUR EARLIER COMMENT ABOUT MY COMPUTER NOT UP TO TASK - WILL PURCHASING MORE MEMORY HELP? SEE SPECS I LISTED.

 

FINALLY GOT A 60 MIN MOVIE COMPLETED, BURNED AT HIGHEST QUALITY ON MYDVD, LOOKED FINE ON COMPUTER, SKIPPED ON MY COBY PORTABLE DVD PLAYER. TDK DVD-R 1X16 SPEED 4.7 GB DISCS, BEST I COULD FIND AT BEST BUY - READ ABOUT BUYING VERBATIM BUT I HAVE ABOUT 50 MORE OF THESE I NEED TO USE THEM UP AND THEY HAVE WORKED BEFORE ON SAME DVD PLAYER. DON'T HAVE ACCESS TO ANY OTHERS.

 

USE CHILL PAD, CLEAN WITH AIR CANISTER - WHICH I WILL PURCHASE AND DO TOMORROW.

THANKS FOR YOUR HELP! "ANASAZI"

 

Please do not respond inside the quote of the previous reply. It can be easily missed.. Do not use all caps, that is considered rude.

 

More memory will not help. It is the CPU that is the problem.

 

Ask HP how to turn on the fan permanently.

 

Disconnect from the Internet and do not run any other program while using the video editing program. Use msconfig or Soluto to limit what starts when you reboot your computer. Do maintenance on the hard drive. Here are some tools. Defrag frequently.

 

Skipping is often related to the disc brand. Instead to burning directly to disc, encode to an IMAGE file (ISO) and then burn (not copy) that ISO file to the disc. That will often help. Read/watch the tutorial on the ISO file. (It is on the learning center).

Edited March 30, 2012 by sknis

[Anasazi 0]

Please do not respond inside the quote of the previous reply. It can be easily missed.. Do not use all caps, that is considered rude.

 

More memory will not help. It is the CPU that is the problem.

 

Ask HP how to turn on the fan permanently.

 

Disconnect from the Internet and do not run any other program while using the video editing program. Use msconfig or Soluto to limit what starts when you reboot your computer. Do maintenance on the hard drive. Here are some tools. Defrag frequently.

 

Skipping is often related to the disc brand. Instead to burning directly to disc, encode to an IMAGE file (ISO) and then burn (not copy) that ISO file to the disc. That will often help. Read/watch the tutorial on the ISO file. (It is on the learning center).

[Anasazi 0]

Sorry I couldn't figure out where the box was to reply and didn't want it to be missed... You can probably tell I really don't understand most of this tech stuff.

 

I'll try all your suggestions - not sure what msconfig or Soluto is - but will check out your links.

Thanks so much!

[Jim_Hardin 418]

Sorry I couldn't figure out where the box was to reply and didn't want it to be missed... You can probably tell I really don't understand most of this tech stuff.

 

I'll try all your suggestions - not sure what msconfig or Soluto is - but will check out your links.

Thanks so much!

Not a problem

 

For your info there are 3 places to reply:

 

These:

 

If you choose quotes then just make sure you type outside of the 'Quoted Area':

 

[cdanteek 221]

Do maintenance on the hard drive. Here are some tools. Defrag frequently.

 

Have you confirmed his HP Envy 17 Notebook doesn't have a SSD Drive before advising him to Defrag?

[sknis 219]

Have you confirmed his HP Envy 17 Notebook doesn't have a SSD Drive before advising him to Defrag?

 

Actually I did and it does not have a Solid State Drive according to the specs I found.

 

An article on SSD in ghacks says:

 

Solid State Drives can access any location on the drive in the same time. This is one of the main advantages over hard drives. This also means that there is no need to defragment a Solid State Drive ever. These drives have actually been designed to write data evenly in all sectors of the drive which the industry is calling wear leveling. Each sector of a Solid State Drive has a limited number of writes before it cannot be overwritten anymore. (this is a theoretical limit which cannot be reached in work environments)

 

If you did defragment your Solid State Disk you can rest assured that you did not harm it in any way. It is just that this process is not needed and that defragmentation causes lots of write processes which means that the drive will reach its write limits sooner.

 

 

Edited April 1, 2012 by sknis

[cdanteek 221]

Actually I did and it does not have a Solid State Drive according to the specs I found.

 

An article on SSD in ghacks says:

 

Solid State Drives can access any location on the drive in the same time. This is one of the main advantages over hard drives. This also means that there is no need to defragment a Solid State Drive ever. These drives have actually been designed to write data evenly in all sectors of the drive which the industry is calling wear leveling . Each sector of a Solid State Drive has a limited number of writes before it cannot be overwritten anymore. (this is a theoretical limit which cannot be reached in work environments)

 

If you did defragment your Solid State Disk you can rest assured that you did not harm it in any way. It is just that this process is not needed and that defragmentation causes lots of write processes which means that the drive will reach its write limits sooner.

 

 

 

Defragmenting an SSD reduces its life span without giving you any benefits.

 

I would call that harming your hard disk when it's not needed and reduces the life span of the drive.

 

With all your technical experience I find it odd you don't see it as harming the drive?

 

It's irresponsible to arbitrarily advise defraging ones hard drive without knowing if the OP has a SSD Drive. Just because the system specs you find for the OP's system doesn't list one. With all the technical advise you type out, a disclaimer, 'do not defrag your hard disk if its a SSD Drive' wouldn't hurt, would it?

[sknis 219]

Thanks you for your concern. I guess that checking on the specs for the computer is not enough.

 

I had assumed that people with SSD already have the knowledge that defragging is not necessary; as It probably comes in the literature with the computer. ( People who post in the Game Capture section excluded). I further assumed that the person would have questioned the suggestion to defragment. If the person defragged daily for several years, they may see some detriment to the SSD. I'm not sure that frequently is the same as daily.

 

How about YOU adding something to your signature to address this issue since it seems to be your pet peeve of the day.

 

I'm not sure how this tangent helps the original poster however.

 

-30-

Edited April 1, 2012 by sknis

[Jim_Hardin 418]

Win7 automatically disables Defrag whenever any SSD drive is detected...

[cdanteek 221]

Win7 automatically disables Defrag whenever any SSD drive is detected...

 

Win7 only disables the automatic scheduling of defragmentation, generally 1 AM every Wednesday, it will exclude partitions on devices that declare themselves as SSDs.

 

In this situation the OP was advised to run defragmentation..

[Jim_Hardin 418]

It's not like there will be a catastrophic result, it might reduce the life span of the drive by a half day out of the 50 years expectancy

 

Kind of like someone with high cholesterol eating a pat of real butter... They aren't going to collapse clutching their chest

[cdanteek 221]

It's not like there will be a catastrophic result, it might reduce the life span of the drive by a half day out of the 50 years expectancy

 

Kind of like someone with high cholesterol eating a pat of real butter... They aren't going to collapse clutching their chest

 

Giving inaccurate or incomplete advise is still poor advise and not a excuse.

 

With all the technical advise you type out, a disclaimer, 'do not defrag your hard disk if its a SSD Drive' seems reasonable to me.

[Jim_Hardin 418]

...that works

[jgirard1 0]

Oh and another thing just happened - used my mouse to scroll forward and the double sided arrow comes up and gets stuck into scrolling - eventually freed up at the end of the video - then did it again just now as I was trying to scroll backwards - when this happened in the past I ended up closing the program, but lose any changes

 

This happens to me a lot by mistake if I am not careful. This is just a plain bug and an oversight by the user interface team and the software validation team. If you release the mouse button while you push the mouse to the extreme left or right, it gets stuck into scroll indefinitely.

[Ray05 0]

I too have Creator 2011 Pro, have also endless crashes in Videowave, I have top spec Desktop PC and still having them, also it is the only Video editing software I know that does not have auto save which means after a crash everything is lost, why oh why they couldn't at least put that in program?

[bimicher 132]

I too have Creator 2011 Pro, have also endless crashes in Videowave, I have top spec Desktop PC and still having them, also it is the only Video editing software I know that does not have auto save which means after a crash everything is lost, why oh why they couldn't at least put that in program?

 

I have several video editing programs that do not have "auto Save". "Endless crashes" means something wrong with your system or with your project. "Top spec Desktop" means nothing without details.

[Tadju50 0]

It has been a while since your original post. If you still have and use Roxio, I ask that you see my suggested fix here under "Split From - Videowave in Roxio 2011 Pro Stops Working"

and try it and let me know if it works for you.

Please advise. Thank you.