rookie3512 0 Report post Posted March 31, 2012 I am having issues with the HD movies made in my Canon 60D DSLR camera. These movies are quicktime movies with extension MOV. When I bring them in Video wave and play them, the audio from the movie works only for few seconds and then it loses it. If I want to use native audio in my movie, I can not do it. I tried same movies clips in Powerdiector 10, I had no issues at all. I will appreciate your help. I love Roxio and using it since version 7. Share this post Link to post Share on other sites
0 Jim_Hardin 418 Report post Posted April 5, 2012 OK! The DivX converter is the only In Suite conversion I could find... There are 3rd party converters that do as well but that goes outside the suite... One thing I did notice that is odd about the file is that it is 1920 X 1088 format??? I have never seen anything that supports a 1088 image and did notice that if you look closely, there are black borders at the left/right edges of the output. I have no idea if that has any bearing on the problem, but you might want to check to see if there is a resolution available to you in the camera settings that is closer to industry standards Share this post Link to post Share on other sites
0 cdanteek 226 Report post Posted April 5, 2012 OK! The DivX converter is the only In Suite conversion I could find... There are 3rd party converters that do as well but that goes outside the suite... One thing I did notice that is odd about the file is that it is 1920 X 1088 format??? I have never seen anything that supports a 1088 image and did notice that if you look closely, there are black borders at the left/right edges of the output. I have no idea if that has any bearing on the problem, but you might want to check to see if there is a resolution available to you in the camera settings that is closer to industry standards Who/what is right? Share this post Link to post Share on other sites
0 Jim_Hardin 418 Report post Posted April 5, 2012 I based mine on Windows Explorer as well as the tell tail black borders on the edges If you compare key rain drops at the top and bottom edge you will notice that they move "up and down" as the 1088 is cropped to fit a 1080 format. Share this post Link to post Share on other sites
0 cdanteek 226 Report post Posted April 5, 2012 I based mine on Windows Explorer as well as the tell tail black borders on the edges If you compare key rain drops at the top and bottom edge you will notice that they move "up and down" as the 1088 is cropped to fit a 1080 format. What does the DivX converter do to the 1920 at 1904? Share this post Link to post Share on other sites
0 Jim_Hardin 418 Report post Posted April 6, 2012 I did not keep the files... I'll run it again but don't know if I can get to it today Share this post Link to post Share on other sites
0 rookie3512 0 Report post Posted April 6, 2012 Thanks for doing more investigation on this issue. Roxio Support has promised to fix the issue in the next update. Let us see.. Share this post Link to post Share on other sites
0 Jim_Hardin 418 Report post Posted April 7, 2012 That's good to hear, I'll Hold my Breath cd: Yes my resolution after passing the DivX Converter indicates the same 1904 X 1080 cropping that you noted! Share this post Link to post Share on other sites
0 Jason@Corel 0 Report post Posted April 9, 2012 Hello Rookie3512, Can you post your case number here so I can take a look at it's status? Thanks, Jason *edit: I should actually read the entire post first, then ask for details Share this post Link to post Share on other sites
0 Jason@Corel 0 Report post Posted April 11, 2012 Just as an FYI for anyone following, I have requested Ivan bring up this issue again with the product development as I was able to replicate the problem in Video Wave using the downloaded file in this thread. Not to push another product on you but you might want to try out Video Studio Pro x5 In VSPx4 we had similar issues with the 16bit Little Endian Audio. VSPX5 has resolved these issues, I was able to edit the video and play it back multiple times without audio drop out. Btw watching that Video in Media Player I was blown away by the clarity of it. Share this post Link to post Share on other sites
0 Jim_Hardin 418 Report post Posted April 11, 2012 Just as an FYI for anyone following, I have requested Ivan bring up this issue again with the product development as I was able to replicate the problem in Video Wave using the downloaded file in this thread. Not to push another product on you but you might want to try out In VSPx4 we had similar issues with the 16bit Little Endian Audio. VSPX5 has resolved these issues, I was able to edit the video and play it back multiple times without audio drop out. Btw watching that Video in Media Player I was blown away by the clarity of it. old loyalties never die Share this post Link to post Share on other sites
0 Jason@Corel 0 Report post Posted April 11, 2012 Believe me I was reluctant to post that but in the best interests of getting someone a working solution, it is a viable option. Besides, It's not like we're 2 different company's anymore Share this post Link to post Share on other sites
0 Jim_Hardin 418 Report post Posted April 11, 2012 Believe me I was reluctant to post that but in the best interests of getting someone a working solution, it is a viable option. Besides, It's not like we're 2 different company's anymore I thought it was funny for those very same reasons Share this post Link to post Share on other sites
0 GitsNys 0 Report post Posted April 12, 2012 I am having issues with the HD movies made in my Canon 60D DSLR camera. These movies are quicktime movies with extension MOV. When I bring them in Video wave and play them, the audio from the movie works only for few seconds and then it loses it. If I want to use native audio in my movie, I can not do it. I tried same movies clips in Powerdiector 10, I had no issues at all. I will appreciate your help. I love Roxio and using it since version 7. Hallo In the beginning of january 2012 I reported to Roxio support about problem with .MOV files from my new digital camera Canon IXUS 1100 HS. When i use Roxio 2012 PRO "Edith video advance" or Roxio "Copy and convert Video" the sounds disappears after about 2/3 of the movie. If the .MOV film is for example 15 seconds. After conversion with Roxio software the sounds disappears after abot 10 seconds and the movie continues to the end without any sound. If I convert a .MOV files which is 180 seconds the sound disappears after about 120 seconds. First Roxio 1:st line support suggested that I hade problem with my own computer. But I didn´t have any problem with converting .MOV files with free conversion programs like for example Any Video Converter. Roxio got in january a Canon .MOV files from me. In the beginning of februari Roxio support admitted what Roxio 2012 software have a problem with Canon .MOV files. I am still waiting to hear from Roxio support when Roxio will have a fix for the Canon .MOV files. Have anyone heard when we users will get a fix from Roxio. Share this post Link to post Share on other sites
0 cdanteek 226 Report post Posted April 12, 2012 Hallo In the beginning of january 2012 I reported to Roxio support about problem with .MOV files from my new digital camera Canon IXUS 1100 HS. When i use Roxio 2012 PRO "Edith video advance" or Roxio "Copy and convert Video" the sounds disappears after about 2/3 of the movie. If the .MOV film is for example 15 seconds. After conversion with Roxio software the sounds disappears after abot 10 seconds and the movie continues to the end without any sound. If I convert a .MOV files which is 180 seconds the sound disappears after about 120 seconds. First Roxio 1:st line support suggested that I hade problem with my own computer. But I didn´t have any problem with converting .MOV files with free conversion programs like for example Any Video Converter. Roxio got in january a Canon .MOV files from me. In the beginning of februari Roxio support admitted what Roxio 2012 software have a problem with Canon .MOV files. I am still waiting to hear from Roxio support when Roxio will have a fix for the Canon .MOV files. Have anyone heard when we users will get a fix from Roxio. Obviously you didn't read any of this thread! Read the thread please. Share this post Link to post Share on other sites
0 lgb1969 0 Report post Posted April 29, 2015 Can anyone confirm if this I resolved in the latest version of Roxio NXT 3 (currently running NXT 2 Build 150B05C) Having similar problems with some files I was given by someone who recorded using a Sony Broadcast quality camera. Not keen on shelling out for an upgrade if the problem still exists in NXT3 - if that is the case will just use the audio tweak suggested above but as I have 20+ files it would be easier if I could just use them in their native format Many thank Les Share this post Link to post Share on other sites
0 Jim_Hardin 418 Report post Posted April 29, 2015 I doubt anyone has tried it. Sony tends to act as though everyone should follow their standards but do not feel they have to follow anyone else's... If you could place a sample file (short 5 - 10 seconds) where we can download and try it, we would be happy to let you know. Share this post Link to post Share on other sites
0 lgb1969 0 Report post Posted May 1, 2015 (edited) I don't have the camera Jim so I can't give you a short clip unless I cut it down in an app - nothing less than 250Mb unfortunately. Edited May 1, 2015 by lgb1969 Share this post Link to post Share on other sites
0 sknis 220 Report post Posted May 1, 2015 (edited) At least tell us what the "Sony broadcast quality camera" model number is. Right clcik on the video and select properties and then details. What does the detail tell you about the audio format and properties? Edited May 1, 2015 by sknis Share this post Link to post Share on other sites
I am having issues with the HD movies made in my Canon 60D DSLR camera. These movies are quicktime movies with extension MOV.
When I bring them in Video wave and play them, the audio from the movie works only for few seconds and then it loses it.
If I want to use native audio in my movie, I can not do it.
I tried same movies clips in Powerdiector 10, I had no issues at all.
I will appreciate your help. I love Roxio and using it since version 7.
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