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rookie3512

Losing Audio From Hd Movie Made With Canon 60D.

Question

I am having issues with the HD movies made in my Canon 60D DSLR camera. These movies are quicktime movies with extension MOV.

When I bring them in Video wave and play them, the audio from the movie works only for few seconds and then it loses it.

If I want to use native audio in my movie, I can not do it.

I tried same movies clips in Powerdiector 10, I had no issues at all.

I will appreciate your help. I love Roxio and using it since version 7.

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OK!

 

The DivX converter is the only In Suite conversion I could find... There are 3rd party converters that do as well but that goes outside the suite...

 

One thing I did notice that is odd about the file is that it is 1920 X 1088 format??? I have never seen anything that supports a 1088 image and did notice that if you look closely, there are black borders at the left/right edges of the output.

 

I have no idea if that has any bearing on the problem, but you might want to check to see if there is a resolution available to you in the camera settings that is closer to industry standards ;)

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OK!

 

The DivX converter is the only In Suite conversion I could find... There are 3rd party converters that do as well but that goes outside the suite...

 

One thing I did notice that is odd about the file is that it is 1920 X 1088 format??? I have never seen anything that supports a 1088 image and did notice that if you look closely, there are black borders at the left/right edges of the output.

 

I have no idea if that has any bearing on the problem, but you might want to check to see if there is a resolution available to you in the camera settings that is closer to industry standards ;)

 

 

 

Who/what is right?

 

post-97-031888500 1333633714.jpg

 

post-97-011565100 1333633715.jpg

 

post-97-070388300 1333633715.jpg

 

post-97-035866600 1333633716.jpg

post-97-009988700 1333634311.jpg

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I based mine on Windows Explorer as well as the tell tail black borders on the edges ;)

 

If you compare key rain drops at the top and bottom edge you will notice that they move "up and down" as the 1088 is cropped to fit a 1080 format.

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I based mine on Windows Explorer as well as the tell tail black borders on the edges ;)

 

If you compare key rain drops at the top and bottom edge you will notice that they move "up and down" as the 1088 is cropped to fit a 1080 format.

 

 

What does the DivX converter do to the 1920 at 1904?

 

post-97-095052000 1333662715.jpg

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That's good to hear, I'll Hold my Breath :lol:

 

cd: Yes my resolution after passing the DivX Converter indicates the same 1904 X 1080 cropping that you noted! ;)

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Hello Rookie3512,

 

Can you post your case number here so I can take a look at it's status?

 

Thanks,

 

Jason

 

*edit: I should actually read the entire post first, then ask for details rolleyes.gif

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Just as an FYI for anyone following, I have requested Ivan bring up this issue again with the product development as I was able to replicate the problem in Video Wave using the downloaded file in this thread.

 

Not to push another product on you but you might want to try out Video Studio Pro x5

In VSPx4 we had similar issues with the 16bit Little Endian Audio. VSPX5 has resolved these issues, I was able to edit the video and play it back multiple times without audio drop out.

 

Btw watching that Video in Media Player I was blown away by the clarity of it.

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Just as an FYI for anyone following, I have requested Ivan bring up this issue again with the product development as I was able to replicate the problem in Video Wave using the downloaded file in this thread.

 

Not to push another product on you but you might want to try out

In VSPx4 we had similar issues with the 16bit Little Endian Audio. VSPX5 has resolved these issues, I was able to edit the video and play it back multiple times without audio drop out.

 

Btw watching that Video in Media Player I was blown away by the clarity of it.

:lol::D:lol: old loyalties never die ;)

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Believe me I was reluctant to post that but in the best interests of getting someone a working solution, it is a viable option.

 

Besides, It's not like we're 2 different company's anymore ;)

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Believe me I was reluctant to post that but in the best interests of getting someone a working solution, it is a viable option.

 

Besides, It's not like we're 2 different company's anymore ;)

I thought it was funny for those very same reasons ;)

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I am having issues with the HD movies made in my Canon 60D DSLR camera. These movies are quicktime movies with extension MOV.

When I bring them in Video wave and play them, the audio from the movie works only for few seconds and then it loses it.

If I want to use native audio in my movie, I can not do it.

I tried same movies clips in Powerdiector 10, I had no issues at all.

I will appreciate your help. I love Roxio and using it since version 7.

 

Hallo

 

In the beginning of january 2012 I reported to Roxio support about problem with .MOV files from my new digital camera Canon IXUS 1100 HS.

 

When i use Roxio 2012 PRO "Edith video advance" or Roxio "Copy and convert Video" the sounds disappears after about 2/3 of the movie.

 

If the .MOV film is for example 15 seconds. After conversion with Roxio software the sounds disappears after abot 10 seconds and the movie continues to the end without any sound.

If I convert a .MOV files which is 180 seconds the sound disappears after about 120 seconds.

 

First Roxio 1:st line support suggested that I hade problem with my own computer. But I didn´t have any problem with converting .MOV files with free conversion programs like for example Any Video Converter. Roxio got in january a Canon .MOV files from me.

 

In the beginning of februari Roxio support admitted what Roxio 2012 software have a problem with Canon .MOV files.

 

I am still waiting to hear from Roxio support when Roxio will have a fix for the Canon .MOV files.

 

Have anyone heard when we users will get a fix from Roxio.

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Hallo

 

In the beginning of january 2012 I reported to Roxio support about problem with .MOV files from my new digital camera Canon IXUS 1100 HS.

 

When i use Roxio 2012 PRO "Edith video advance" or Roxio "Copy and convert Video" the sounds disappears after about 2/3 of the movie.

 

If the .MOV film is for example 15 seconds. After conversion with Roxio software the sounds disappears after abot 10 seconds and the movie continues to the end without any sound.

If I convert a .MOV files which is 180 seconds the sound disappears after about 120 seconds.

 

First Roxio 1:st line support suggested that I hade problem with my own computer. But I didn´t have any problem with converting .MOV files with free conversion programs like for example Any Video Converter. Roxio got in january a Canon .MOV files from me.

 

In the beginning of februari Roxio support admitted what Roxio 2012 software have a problem with Canon .MOV files.

 

I am still waiting to hear from Roxio support when Roxio will have a fix for the Canon .MOV files.

 

Have anyone heard when we users will get a fix from Roxio.

 

 

Obviously you didn't read any of this thread!

 

Read the thread please.

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Can anyone confirm if this I resolved in the latest version of Roxio NXT 3 (currently running NXT 2 Build 150B05C)

Having similar problems with some files I was given by someone who recorded using a Sony Broadcast quality camera.

Not keen on shelling out for an upgrade if the problem still exists in NXT3 - if that is the case will just use the audio tweak suggested above but as I have 20+ files it would be easier if I could just use them in their native format

Many thank

Les

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I doubt anyone has tried it. Sony tends to act as though everyone should follow their standards but do not feel they have to follow anyone else's...

 

If you could place a sample file (short 5 - 10 seconds) where we can download and try it, we would be happy to let you know.

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I don't have the camera Jim so I can't give you a short clip unless I cut it down in an app - nothing less than 250Mb unfortunately.

Edited by lgb1969

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At least tell us what the "Sony broadcast quality camera" model number is.

 

Right clcik on the video and select properties and then details. What does the detail tell you about the audio format and properties?

Edited by sknis

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