Problems With Recording

[Alan H]

I am using a Windows 7 64 bit SP 1 OS computer, 12 GB RAM, 2.67 GhZ process i7 chip, Dual Radeon HD5800 1GB video cards. I am running build 201B23A of VHS2DVD.

 

I first used VHS2DVD three or four months ago with no problems. I have no changed anything in my operating system, nor have I installed any new software since then. I was able to copy my VHS's to my hard drive with little problem. I had one problem where the beginning of a single movie was chopped off by the program. But later efforts were successful.

 

Now I am trying to copy more of my VHS library using the Record, Edit and Save option, but after trying three seperate movies three times each, I am getting a simular problem. Only the last 15minutes (roughly) of it are being recorded.

[Jim_Hardin]

Does seem odd

 

Of course you have probably installed at least 10, Win7 updates in those months

 

Best first action would be to run through the Prep Steps to the letter!

 

Then start to Install the Program, only choose Repair when it is offered.

 

After a reboot, give it a try.

 

Also, if the problem persists, try a different source like a DVD Player. And try some short captures as well.

[Alan H]

Does seem odd

 

Of course you have probably installed at least 10, Win7 updates in those months

 

Best first action would be to run through the Prep Steps to the letter!

 

Then start to Install the Program, only choose Repair when it is offered.

 

After a reboot, give it a try.

 

Also, if the problem persists, try a different source like a DVD Player. And try some short captures as well.

 

After accomplishing the repair option I have connected a portable DVD player.

 

I have tried two additional captures, with the same problems. It only saves the last ten minutes or so of the video. If I check the file size during recording, it's steadilly growing. About 4GB prior to the end of the recording, with about an hour and a half of video transfered. But when it finishes, it snips off the beginning of the film.

 

Additionally all the phone numbers on the Roxio website do not work! This is quickly becoming frustrating, that the product does not perform as advertised, and that I cannot reach anyone for immediate, real and effective assitance.

[sknis]

Is your hard drive where yu are saving the files formatted as fat32 or NTSC?

[Alan H]

Is your hard drive where yu are saving the files formatted as fat32 or NTSC?

 

NTFS, Windows 7 requires NTFS for primary operating disk.

[sknis]

NTFS, Windows 7 requires NTFS for primary operating disk.

 

Yes but you didn't say you were recorind to the system (primary) disk.

[Alan H]

All that said, why is it chopping off the video?

 

I have re-installed the software. Performed a repair of the software. I am running the Record, Save and Edit option. And on five different movies, multiple attempts on each, the final product is only the last ten or so minutes of the movies. If I check during the process, the video file size is in GB's. When it's done, it's less then 1 GB.

 

I would like to save my VHS's. Put them in storage with a player, and then rely on the digital copy for the foresee-able future. This software has some sort of hickup or bug in it preventing proper operation of what should be a simple process.

[sknis]

All that said, why is it chopping off the video?

 

I have re-installed the software. Performed a repair of the software. I am running the Record, Save and Edit option. And on five different movies, multiple attempts on each, the final product is only the last ten or so minutes of the movies. If I check during the process, the video file size is in GB's. When it's done, it's less then 1 GB.

 

I would like to save my VHS's. Put them in storage with a player, and then rely on the digital copy for the foresee-able future. This software has some sort of hickup or bug in it preventing proper operation of what should be a simple process.

 

Alan, why is is so hard to get you to answer one simple question?

 

Is the disk you are saving the files to formatted as FAT or NTSC. Why am I asking the question? There is a size limit to what can be saved on a FAT formatted disk. Typically when the file reaches that size, a new file is created - sort as part 2. Have you chceked the disk you are saving the files to for more than one file with the same basic name?

 

Since you seem to be the only one experiencing this shortened video, it can't be a software bug. I'm not saying it isn't happening to you, just that something in your setup is causing this to happen. We are trying to determine what it could be.

 

Usually the most likely cause is the true cause )Occum's Razoe). That is why I started with confirming that the disk you are saving the files to are NTSC.

 

I'll do some more checking. Perhaps others will have a different idea.

[Jim_Hardin]

Alan: It works like this, you ask questions, you expect answers... When we ask questions, we expect answers

 

If you can't follow that simple concept, we are pretty well done with this

 

Steve's question was valid! You dismiss it because you are not aware of all that goes on... Many folks will capture to an external drive or thumb drive, the majority of which are FAT 32!!!

 

So instead of questioning the question, just answer it.

 

That version of V2D was out for 2 years and no one has ever had this problem while using NTFS drives The Capture Rate for 201B is about 3.5GB per hour... 10 minutes would equal a file of about 500MB. And it captures as a mpeg file.

 

I cannot think of any reason why this would happen

 

You will need to work with support on this.

 

Is this the number you claim does not work?

 

 

You realize that Phone Support will not be free! Whereas, email support is a good choice. Please let us know how it works out.

[Alan H]

Yes, that web page phone number for the sales team is the one that does not work. The call immediately ends after being dialed, with no indication of being connected. The other number I tried from the website asks me if I am calling two other companies, then gives me phone numbers for those two companies before ending the call.

 

I am aware of the size limitations involved with NTFS and FAT32. I did not dismiss the question, I answered it, and provided the amplifying information that Windows 7 is my primary disc drive and where it is being saved to. Question asked, answer provided, as previously stated. Don't read more into the words then is stated. You asked the question, you recieved an immediate response with the information requested.

[cdanteek]

Yes, that web page phone number for the sales team is the one that does not work. The call immediately ends after being dialed, with no indication of being connected. The other number I tried from the website asks me if I am calling two other companies, then gives me phone numbers for those two companies before ending the call.

 

I am aware of the size limitations involved with NTFS and FAT32. I did not dismiss the question, I answered it, and provided the amplifying information that Windows 7 is my primary disc drive and where it is being saved to. Question asked, answer provided, as previously stated. Don't read more into the words then is stated. You asked the question, you recieved an immediate response with the information requested.

 

You need to check your attitude at the door!

 

You didn't answer sknis question until this post and thanks for that answer.

 

There is no voice support given for Easy VHS to DVD software.

 

Live chat or here are the options, your choice..

[Alan H]

It's a fairly straight forward statement: NTFS, Windows 7 requires...etc. The first part of the line answered the question, the rest was amplifying information.

 

Regardless, the answer appears to be that there is no solution forth coming from Roxio's support group. For a company which is allegedly attempting to provide a quality product, this smacks of a lackadaisical approach and less then quality effort. Customers pay a substantial fee, in light of the frequent number of times customers have difficulties, for the product. I don't believe it is unreasonable to expect technical support and a functional product. Not everything is due to operator error. A great many people have posted time and again on these message forums about difficulty with the product and received little or no effective assistance. The typical response is an argumentative, talking down to series of responses which treat the customer as if they are an incompetent twelve year old instead of the thirty-something with technical degrees or a high level of computer training which is the end-user.

[cdanteek]

It's a fairly straight forward statement: NTFS, Windows 7 requires...etc. The first part of the line answered the question, the rest was amplifying information.

 

Regardless, the answer appears to be that there is no solution forth coming from Roxio's support group. For a company which is allegedly attempting to provide a quality product, this smacks of a lackadaisical approach and less then quality effort. Customers pay a substantial fee, in light of the frequent number of times customers have difficulties, for the product. I don't believe it is unreasonable to expect technical support and a functional product. Not everything is due to operator error. A great many people have posted time and again on these message forums about difficulty with the product and received little or no effective assistance. The typical response is an argumentative, talking down to series of responses which treat the customer as if they are an incompetent twelve year old instead of the thirty-something with technical degrees or a high level of computer training which is the end-user.

 

 

This is a user forum unless the person responding has Roxio next to their name.

 

Several folks here have installed, broke, and fixed Easy VHS to DVD in XP, Vista, and W-7 with all four versions of the software.

 

Most problems us users have helping folks comes from "users with technical degrees or a high level of computer training' and folks with IT backgrounds!