Reinstalling Emc9 When Add/remove Programs Fails

[a2zcs]

Trying to reinstall EMC9 but when it gets to the point that it wants to uninstall Drag to Disk it cant find the installation files and aborts the removal of Drag to Disk and thus EMC9.

 

I've also tried just removing Drag To Disk through the control panel with the same result. It is looking for a pft5458.tmp file

 

How can I get around this to reinstall the main program?

[Brendon]

A2zcs,

 

I've found that the uninstaller part of applications gets mungled from time to time on my system, and when this happens I've successfully used a variety of things to straighten the system up. It depends how tricky the application is, and how finicky I'm feeling, as to which method I use. Here are some I've used quite often, and with a lot of success:

 

[1] Just reinstall over the current installation. It's quick, and will often fix any problems.

 

[2] Do a "Repair" install, if the application allows it. EMC 9 gave me the option to Repair or Remove, when I got to add/remove programs. If it gives you that option and a 'Remove' won't work, a Repair may well reinstall enough vital bits to get you fixed.

 

[3] If the ininstaller is broken and I really really want to clean the application right out before reinstalling, I use the Freeware Revo Uninstaller in "moderate" mode. It's available for download from www.revouninstaller.com. When I used it on EMC 9 just now it uninstalled the suite and presented me with a list of optional "remainders" I could delete. I deleted them all, and the system still seems fine.

Revo does show entries for all sorts of related Roxio/Sonic things, but I just picked on Easy Media Creator. Uninstalled that, restarted Windows, and then reinstalled EMC 9 quite happily.

 

I hope this helps you.

 

Brendon

[a2zcs]

Well I was able to get it uninstalled after many hours of trying and retrying.

Now using the revo to reinstall it, it will hang at about 95% with no error messages. Does the same thing trying to install normally sometimes. Other times the installation executable won't respond.

[Brendon]

Revo is an uninstaller. You use it to clean out your system if fragments of an old install are preventing a fresh install. You can't install with the Revo uninstaller.

 

If the installation executable [setup.exe] doesn't execute, there is something wrong with your system outside of EMC 9.

 

Regards,

Brendon

[a2zcs]

Actually according to the software it supposedly monitors installations as well. In this case it was able to get further into the install of the Roxio than without it.

All other installation executables work fine, so I'm not convinced there isn't still an issue with Roxio.

[Brendon]

I defer to you since I've never had Revo monitoring while I install Roxio software.

 

As to the failure of the executable to execute, I don't recall any reports of this happening when EMC 9 was the current version so your problem seems unique.

 

Why did you decide you needed to reinstall an installed copy of the software, please?

[a2zcs]

I've had Roxio installed forever and it has always worked fairly well. But when trying to capture from my video camera a few days ago it would error out. Sorry don't still have the error messages. Figured it would be the easiest thing to do... a simple reinstall. HA! Oh well.

Tried to install over the top of the old...nope wouldn't do it.

So logically speaking a clean install should fix it.

[Brendon]

Yes, logically it should.

 

I'm surprised that the Revo uninstaller didn't remove everything that might be vaguely related to EMC 9.

It actually may have, but I don't know what else has happened to your machine which is causing these problems you never had before, so I'm quite stuck for suggesting anything else. The clean install instructions from Roxio are HERE.

 

But whatever caused your initial problems might be the same thing that is stopping you from running setup.exe.

 

Regards,

Brendon

[cdanteek]

Post your log files..

 

http://forums.support.roxio.com/topic/69563-getting-installation-log-files/

[a2zcs]

Post your log files..

 

http://forums.support.roxio.com/topic/69563-getting-installation-log-files/

 

 

Unfortunately no log files are being created during install.

Is there some step I am missing to turn the creation of them on?

Thanks