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Roxio Help ME

Crashes Everytime!

Question

Hi! When I open the program I get the Welcome screen and then I get this message:

 

[Window Title]

Microsoft Windows

 

[Main Instruction]

Roxio Easy VHS to DVD has stopped working

 

[Content]

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

 

[Close program]

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Hi! When I open the program I get the Welcome screen and then I get this message:

 

[Window Title]

Microsoft Windows

 

[Main Instruction]

Roxio Easy VHS to DVD has stopped working

 

[Content]

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

 

[Close program]

 

 

Following this knowledge base article, Preparing your computer for installing Roxio products, http://kb.roxio.com/search.aspx?URL=/content/000080GN

 

Place the installation disc in a drive, when the installer offers a repair choose it and reboot the PC.

 

Did that fix it?

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my problem

 

hi was hoping you could help surport wont get back to me .

 

my problem was i uprade hard drive to ssd and reinsatalled windows and update inf etc and then reintalled roxio dvd vhs program i can record program upto about 5 min hit finish and save to pc a ok if over 5 mins soon has you hit finish then program will say not responding and the to use pc again will have to hit reset key and pc think it was a blue screen problem when restarted the file can be found in the my doc folder under captured but i dont like this have you any comments my system is:

 

Time of this report: 11/28/2012, 19:50:04

Machine name: BCFCBEDROOM-PC

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: H67MA-USB3-B3

BIOS: Award Modular BIOS v6.00PG

Processor: Intel® Core™ i3-2120 CPU @ 3.30GHz (4 CPUs), ~3.3GHz

Memory: 16384MB RAM

Available OS Memory: 16368MB RAM

Page File: 1767MB used, 16646MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

DxDiag Previously: Crashed in DirectInput (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

 

please help

 

 

Edited by Jim_Hardin
Made SIZE Normal!

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I also received this same problem, and have asked tech support for help. i've only had the software for 3 days and it was working for the most part..............and it did copy my vhs tapes to disk but today trying another vhs tape it hung windows system 7 and after a hard restart it started to get the the window say it stopped working i also tried a unintsall restore and a unistall/ reinstall but still a nogo.

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lesloyd: Sorry, I meant to get back to this and forgot about it :huh:

 

Program not Responding does not necessarly mean that it is not working...

 

When you Stop, the program has to Render the Capture... Depending on your settings it can take as long as the capture did or even longer!

 

Try a 1 minute capture and see what it does?

 

If that fails then do what I am suggesting for jh goto...

 

 

jh goto: I think what you want to do is try a repair but make sure you do it this way...

 

 

Plug in the Capture device and Disable it in the Device Manager (Sound and Video Game Controllers)

 

Unplug the device and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc - run Install

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

Then turn your AV & Firewall back on and reboot.

 

Hoping that will get you both running ;)

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Jim, i have tried your steps regarding the repair option but I did not get offer to check for updates.

after restart I still received the window at startup:

Roxio Easy VHS to DVD has stopped working

A problem caused the program to stop working correctly. Windows

will close the program and notify you if a solution is available

 

like I said the V2D was working(somewaht unstable) for three days but was able to copy many tapes to disk

do you have any other suggestions?

 

is this product really this problematic?

 

I would think that all you should have to do is uninstall and re install and reboot,

 

but not this one. I have restarted my system 20 times in the last 2 days trying to resolve.

 

Thanks again

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In-install/ reinstall doesn't do anything... That is why I outlined the needed ate. (The check for updates is in Creator)

 

I have used all versions and none have had any stability issues.

 

I'm on my phone now, have some more for you in the morning.

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You never listed your PC Specs???

 

Would you confirm that you have EVD3?

 

I would do the Repair Proceedures again, make sure you follow each step, skipping nothing!

 

Sometimes it does take a couple of attempts before it works right :glare:

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Jim, I purchased Roxio Easy VHS to DVD 3 PLUS about a week ago, and as i said before it worked(nostly) for several VHStapes over 2 days till it hung the system and I had to hard boot, it has never worked since.

 

I tried the repair option(8 times) as youi suggested, still a nogo......

 

my specs - Win 7 Home Premium 32/64 bit, HP company AMD Athlen II V2 255, 5GB Ram Vidio cd ATI Radeon HD 4200

 

do you have any other ideas??? appreciate the help... Jh goto

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Thanks.

 

You did the Repair Steps that I have outlined?

 

You have done them twice?

 

The only thing left is for you to download and run the Revo uninstaller...

 

Only run it in Moderate mode!

 

After it completes, run a normal install as I outlined in Post #7...

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