ahren106 0 Report post Posted April 27, 2012 i am getting a black screen and no signal on a standard tv. not sure what i am doing wrong and i was thinking that my computer doesnt meet requirements and or too slow. Share this post Link to post Share on other sites
0 sknis 220 Report post Posted April 27, 2012 i am getting a black screen and no signal on a standard tv. not sure what i am doing wrong and i was thinking that my computer doesnt meet requirements and or too slow. Want to give us a clue about your computer so we can make a judgment? Are you connected exactly the way the device is supposed to be set up or did you deviate even a little? Share this post Link to post Share on other sites
0 ahren106 0 Report post Posted April 27, 2012 i went by this video when i hooked it up but i was going to try female connectors. http://www.youtube.com/watch?v=oXJ1IQ29fYk My computer is pentinium 4, windows xp not sure if that helps also the capture software states "Ready" Share this post Link to post Share on other sites
0 sknis 220 Report post Posted April 27, 2012 i went by this video when i hooked it up but i was going to try female connectors. http://www.youtube.com/watch?v=oXJ1IQ29fYk My computer is pentinium 4, windows xp not sure if that helps also the capture software states "Ready" Why are you trying to re-invent the wheel? Share this post Link to post Share on other sites
0 ahren106 0 Report post Posted April 27, 2012 so that means i do need the connector and i wont be able to do anything without it and also audio is not coming through Share this post Link to post Share on other sites
0 sknis 220 Report post Posted April 27, 2012 so that means i do need the connector and i wont be able to do anything without it and also audio is not coming through Come back when you have it connected correctly anf then ask any questions that remain. Share this post Link to post Share on other sites
0 ogdens 85 Report post Posted April 27, 2012 (edited) so that means i do need the connector and i wont be able to do anything without it and also audio is not coming through You will need the connector for the video signal, the Red/White audio leads are connected as shown in the video.Just make sure you plug the Red/White audio cord into the same input jacks (on TV) as you have the Yellow video cable plugged into. Edited April 27, 2012 by ogdens Share this post Link to post Share on other sites
0 ahren106 0 Report post Posted April 28, 2012 You will need the connector for the video signal, the Red/White audio leads are connected as shown in the video.Just make sure you plug the Red/White audio cord into the same input jacks (on TV) as you have the Yellow video cable plugged into. i did exactly that and still black screen and the status says ready. and video component is for the xbox right? Share this post Link to post Share on other sites
0 bimicher 132 Report post Posted April 28, 2012 i went by this video when i hooked it up but i was going to try female connectors. http://www.youtube.com/watch?v=oXJ1IQ29fYk My computer is pentinium 4, windows xp not sure if that helps also the capture software states "Ready" The Roxio game capture software calls for "Intel® Core 2 Duo Processor 1.8 GHz or AMD Athlon x2 64 2.0 GHz" Share this post Link to post Share on other sites
0 ahren106 0 Report post Posted April 29, 2012 well really there is no real reason to get smart with me Share this post Link to post Share on other sites
0 sknis 220 Report post Posted April 29, 2012 well really there is no real reason to get smart with me You deserved it. Some people need to be slapped upside their heads in order to get them to listen. I had almost given up on this thread because you didn't listen nor provide all the information requested. I asked for your computer specs in post #2 and you responded with the minimal information you had. You did not provide manufacturer or model number nor which of the Pentium 4 CPU you have. If you don't know about your computer, then download the free "Speccy" and post only the summary page so no keys are visible. When was the last time you did ANY maintenance on your computer? When did you last update your video card/chip and audio drivers? Are you up to date on the Service Packs for Windows XP? Do all the updates and then come back. There are no shortcuts to get this product to work correctly. You cannot juryrig anything just because you think it should work. Share this post Link to post Share on other sites
0 ahren106 0 Report post Posted April 30, 2012 You deserved it. Some people need to be slapped upside their heads in order to get them to listen. I had almost given up on this thread because you didn't listen nor provide all the information requested. I asked for your computer specs in post #2 and you responded with the minimal information you had. You did not provide manufacturer or model number nor which of the Pentium 4 CPU you have. If you don't know about your computer, then download the free "Speccy" and post only the summary page so no keys are visible. When was the last time you did ANY maintenance on your computer? When did you last update your video card/chip and audio drivers? Are you up to date on the Service Packs for Windows XP? Do all the updates and then come back. There are no shortcuts to get this product to work correctly. You cannot juryrig anything just because you think it should work. by the way i did say that i didnt know much about it and you also said nothing about speccy you are supposed to help thats your job not to get smart beacuse im not sure of what im doin Share this post Link to post Share on other sites
0 bimicher 132 Report post Posted April 30, 2012 by the way i did say that i didnt know much about it and you also said nothing about speccy you are supposed to help thats your job not to get smart beacuse im not sure of what im doin It is not our job. This is not Roxio support so nobody here is "supposed to help" Share this post Link to post Share on other sites
0 ogdens 85 Report post Posted April 30, 2012 by the way i did say that i didnt know much about it and you also said nothing about speccy you are supposed to help thats your job not to get smart beacuse im not sure of what im doin I would suggest you call Roxio Customer service 1.877.582.6735 and see if they can help you. Share this post Link to post Share on other sites
0 ahren106 0 Report post Posted April 30, 2012 I would suggest you call Roxio Customer service 1.877.582.6735 and see if they can help you. why? so i can talk to people from india that i cant understand and they tell me i need the hdmi cables and i told them i already had them so nothing of that Share this post Link to post Share on other sites
0 ogdens 85 Report post Posted April 30, 2012 (edited) why? so i can talk to people from india that i cant understand and they tell me i need the hdmi cables and i told them i already had them so nothing of that If you hook it up the way it is shown in this video http://www.youtube.com/watch?v=ZiMdluJIXNo it will work. Oviously you are having trouble doing this. Can you get a neighbour/co-worker/relative who has some basic computer knowledge to come over and help you, you appear to be in over your head. If not try this......... Tech. Support: during normal business hours* at 877-793-7471 (North America only). Monday - Friday, 11:00 A.M. to 6:00 P.M., EST. Edited April 30, 2012 by ogdens Share this post Link to post Share on other sites
0 bimicher 132 Report post Posted May 1, 2012 If you hook it up the way it is shown in this video http://www.youtube.com/watch?v=ZiMdluJIXNo it will work. Oviously you are having trouble doing this. Can you get a neighbour/co-worker/relative who has some basic computer knowledge to come over and help you, you appear to be in over your head. If not try this......... Tech. Support: during normal business hours* at 877-793-7471 (North America only). Monday - Friday, 11:00 A.M. to 6:00 P.M., EST. The OP stated he has a Pentium 4 which is below minimum requirements. Maybe that is why it does not work. Share this post Link to post Share on other sites
0 ahren106 0 Report post Posted May 1, 2012 The OP stated he has a Pentium 4 which is below minimum requirements. Maybe that is why it does not work. well i have the double ended connector hooked up to the video and i went by the video exactly and now im getting a new computer and yes one that meets requirements Share this post Link to post Share on other sites
0 ahren106 0 Report post Posted May 1, 2012 Operating System MS Windows XP Professional 32-bit SP3 CPU Intel Pentium 4 Willamette 0.18um Technology RAM 512 MB SDRAM @ 132MHz (3-3-3-6) Motherboard Dell Computer Corporation OptiPlex GX240 (Microprocessor) Graphics Acer V193 (1024x768@60Hz) 32MB NVIDIA GeForce2 GTS (nVidia) Hard Drives 39.1GB Western Digital WDC WD400BB-60DGA0 (PATA) Optical Drives ATAPI DVD A DH20A4P Share this post Link to post Share on other sites
0 sknis 220 Report post Posted May 1, 2012 Operating System MS Windows XP Professional 32-bit SP3 CPU Intel Pentium 4 Willamette 0.18um Technology RAM 512 MB SDRAM @ 132MHz (3-3-3-6) Motherboard Dell Computer Corporation OptiPlex GX240 (Microprocessor) Graphics Acer V193 (1024x768@60Hz) 32MB NVIDIA GeForce2 GTS (nVidia) Hard Drives 39.1GB Western Digital WDC WD400BB-60DGA0 (PATA) Optical Drives ATAPI DVD A DH20A4P I hope that is the old one. No wonder it doesn't work. That video card/chip is also not good enough. Unless you have an objection, we should close this thread and you can start a new one when that new computer shows up. Share this post Link to post Share on other sites
0 banicassalam 0 Report post Posted May 1, 2012 (edited) I would suggest you call Roxio Customer service Spam removed. Edited May 1, 2012 by grandpabruce Share this post Link to post Share on other sites
0 ogdens 85 Report post Posted May 1, 2012 I would suggest you call Roxio Customer service What do you think Customer Service will do for him/her.? Share this post Link to post Share on other sites
0 ahren106 0 Report post Posted May 1, 2012 I hope that is the old one. No wonder it doesn't work. That video card/chip is also not good enough. Unless you have an objection, we should close this thread and you can start a new one when that new computer shows up. ok well new computer most likely today and ill start a new one when its setup Share this post Link to post Share on other sites
0 ahren106 0 Report post Posted May 1, 2012 What do you think Customer Service will do for him/her.? thank you customer service is really bad and i had to hang up the phone because i couldnt understand anything other than HDMI thats is Share this post Link to post Share on other sites
0 ogdens 85 Report post Posted May 1, 2012 (edited) thank you customer service is really bad and i had to hang up the phone because i couldnt understand anything other than HDMI thats is What did you think Roxio was going to do about your old computer?.....this thread is dead. If and when you get the new computer, start a new one. PS What did you really think that Customer service were going to do!!!!!!!!!!!! Edited May 1, 2012 by ogdens Share this post Link to post Share on other sites
i am getting a black screen and no signal on a standard tv. not sure what i am doing wrong and i was thinking that my computer doesnt meet requirements and or too slow.
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