TMJR Posted May 8, 2012 Report Share Posted May 8, 2012 I am also having trouble installing my copy of Pro2012. I appear to have a bad disk. A screen capture and the installation log file is attached. Roxio Creator 2012 Pro.zip Link to comment Share on other sites More sharing options...
malatekid Posted May 8, 2012 Report Share Posted May 8, 2012 I am also having trouble installing my copy of Pro2012. I appear to have a bad disk. A screen capture and the installation log file is attached. Here is TMJR's snapshot. I edited the snapshot so as not to show the serial keys Link to comment Share on other sites More sharing options...
Jim_Hardin Posted May 8, 2012 Report Share Posted May 8, 2012 I split this off as it is unreleated to the Topic it was posted in TMJR, try this. COPY the entire contents of your 2 discs to New Folders on your HDD. (Disc 1 & Disc 2) IF they copy without error, you should be able to remove the discs and run the Disc 1, Setup.exe from you HDD??? Of course, even if that works, we still need to pursue getting you a download or replacement disc Link to comment Share on other sites More sharing options...
cdanteek Posted May 9, 2012 Report Share Posted May 9, 2012 You say your using a installation disc? Your log should look like this. Module filename: F:\Setup.exe Setup command line: "F:\Setup.exe" Instead of what yours shows? Module filename: C:\Users\Desktop\AppData\Local\Temp\RoxioCreator2012_JX90AXD0R14\setup.exe Setup command line: "C:\Users\Desktop\AppData\Local\Temp\RoxioCreator2012_JX90AXD0R14\setup.exe" Link to comment Share on other sites More sharing options...
TMJR Posted May 9, 2012 Author Report Share Posted May 9, 2012 I split this off as it is unreleated to the Topic it was posted in TMJR, try this. COPY the entire contents of your 2 discs to New Folders on your HDD. (Disc 1 & Disc 2) IF they copy without error, you should be able to remove the discs and run the Disc 1, Setup.exe from you HDD??? Of course, even if that works, we still need to pursue getting you a download or replacement disc I already tried to copy all the files off the CD onto the hard drive. I get an error that windows can't read the file. Link to comment Share on other sites More sharing options...
cdanteek Posted May 9, 2012 Report Share Posted May 9, 2012 I already tried to copy all the files off the CD onto the hard drive. I get an error that windows can't read the file. It's a DVD not a CD. If that is the case contact Roxio Support and tell them that! Link to comment Share on other sites More sharing options...
Jim_Hardin Posted May 10, 2012 Report Share Posted May 10, 2012 It's a DVD not a CD. If that is the case contact Roxio Support and tell them that! Agreed!!! Some of the discs have proven faulty (lowest bidder ) Contact Roxio Customer Service: 1-877-582-6735 They will set you up with a Download Version that will work. (be sure to burn a copy of the download for Archive ) Link to comment Share on other sites More sharing options...
TMJR Posted May 11, 2012 Author Report Share Posted May 11, 2012 Agreed!!! Some of the discs have proven faulty (lowest bidder ) Contact Roxio Customer Service: 1-877-582-6735 They will set you up with a Download Version that will work. (be sure to burn a copy of the download for Archive ) Ok, I am actually handling this for my father, and I don't always have access to the discs or his computer when I am posting for him. 1. Yes the installation disks are DVDs not CDs, since I didn't have them in my hands at the time, I didn't know. 2. I posted the requested setup file with my original post, but here it is again. 3. My father has called the customer service number several times and says he hasn't gotten anyone to answer, so I came here to try and get him some help. I agree that they need just to send him a download link. That is what I am trying to make happen Roxio Creator 2012 Pro.zip Link to comment Share on other sites More sharing options...
Jim_Hardin Posted May 11, 2012 Report Share Posted May 11, 2012 Oops I just found out today that the number has been changed! 877-793-7471 normal business hours, Mon – Fri, 9:00 AM to 6:00 PM EST (North America only) Link to comment Share on other sites More sharing options...
cdanteek Posted May 12, 2012 Report Share Posted May 12, 2012 You posted the same log file! Link to comment Share on other sites More sharing options...
sknis Posted May 12, 2012 Report Share Posted May 12, 2012 You posted the same log file! Yes, that is what he said "2. I posted the requested setup file with my original post, but here it is again" Link to comment Share on other sites More sharing options...
Question
TMJR
I am also having trouble installing my copy of Pro2012. I appear to have a bad disk. A screen capture and the installation log file is attached.
Roxio Creator 2012 Pro.zip
Link to comment
Share on other sites
10 answers to this question
Recommended Posts
Archived
This topic is now archived and is closed to further replies.