olinr Posted May 9, 2012 Report Share Posted May 9, 2012 I have SP1 & SP2 installed in my VISTA computer. ROXIO Creator 2012 Pro installed without error messages. I tried to run CinePlayer, but it crashed: "CinePlayer has stopped working". I get this in "View problem details": Problem signature: Problem Event Name: APPCRASH Application Name: CinePlayer.exe Application Version: 5.0.4233.2250 Application Timestamp: 4e175ac3 Fault Module Name: Renderer.dll Fault Module Version: 1.5.7.24 Fault Module Timestamp: 4e18ad9b Exception Code: c0000005 Exception Offset: 00088515 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160 What is wrong? Thank you. Dick Phelan, CA Link to comment Share on other sites More sharing options...
olinr Posted May 10, 2012 Author Report Share Posted May 10, 2012 You can still use the 2011 Blu-Ray Rich - it just installs as a standalone The problem seems to be a very slow uptake on blu-ray overall - it just isn't catching on in a commercial sense as very few people are buying the movies (not to mention that the studios aren't really putting out anything WORTH buying) This is a fraud! I bought the Pro 2012 version with the expectation to play Blu-ray and 3D DVD's with my computer. I even purchased a NIVIDA Graphics Card to use my display. Now, I read that I failed in the process and spent a lot of money for this Bandini!! Dick Phelan, CA. Link to comment Share on other sites More sharing options...
olinr Posted May 10, 2012 Author Report Share Posted May 10, 2012 Please clarify....Roxio High-Def/Blu-ray Disc Plugin is included with the PRO version and you say you have this version...... OMG! Are you certain? I just purchased the 2011 Blu-ray Plug-in and got the same results> not a valid version. I have the 2012 Pro version and when I try to play a Blu-ray DVD, I get the message: This version of the application does not support Blu-ray title playback. Please check updates at www.Roxio.com. Someone is lying! I am really ticked off by the fraud Roxio has created. Maybe, I should get my money back as it has been several days since I purchased the product. I may have to file a complaint to our great State of California, Consumers Fraud Division, Attorney General Office. Again: Bandini! Dick Phelan, CA Link to comment Share on other sites More sharing options...
cdanteek Posted May 10, 2012 Report Share Posted May 10, 2012 OMG! Are you certain? I just purchased the 2011 Blu-ray Plug-in and got the same results> not a valid version. I have the 2012 Pro version and when I try to play a Blu-ray DVD, I get the message: This version of the application does not support Blu-ray title playback. Please check updates at www.Roxio.com. Someone is lying! I am really ticked off by the fraud Roxio has created. Maybe, I should get my money back as it has been several days since I purchased the product. I may have to file a complaint to our great State of California, Consumers Fraud Division, Attorney General Office. Again: Bandini! Dick Phelan, CA C2012 Pro comes with 'High-Def/Blu-ray Disc Plug-In The new, and easy-to-use, High-Def/Blu-ray Disc Plug-in for Creator gives users the ability to author high-definition video content on to Blu-ray discs! The 'High-Def/Blu-ray Play Back Disc Plug-In' Roxio quit selling it when C2012 launched! If you have a earlier version it will work with C2012 mine does. It makes CinePlayer look like this. Probably all the BD updating of the encryption keys ($) made it a loser? Sorry, for the misunderstanding! Link to comment Share on other sites More sharing options...
grandpabruce Posted May 10, 2012 Report Share Posted May 10, 2012 This is a fraud! I bought the Pro 2012 version with the expectation to play Blu-ray and 3D DVD's with my computer. I even purchased a NIVIDA Graphics Card to use my display. Now, I read that I failed in the process and spent a lot of money for this Bandini!! Dick Phelan, CA. If you purchased Creator Pro 2012 directly from Roxio, within the past 30 days, you can contact them and get a refund. I did not see anywhere where it is advertised as being able to play Blu-ray movies. Link to comment Share on other sites More sharing options...
Jim_Hardin Posted May 10, 2012 Report Share Posted May 10, 2012 It is Broken! Try this: Follow the Prep Steps to the letter! Then start to Install the Program, only choose Repair when it is offered. That should get you back in business Link to comment Share on other sites More sharing options...
Jim_Hardin Posted May 10, 2012 Report Share Posted May 10, 2012 Oh, I see you are Road Rage Posting everywhere... Let's combine them into one Topic! Link to comment Share on other sites More sharing options...
olinr Posted May 10, 2012 Author Report Share Posted May 10, 2012 Oh, I see you are Road Rage Posting everywhere... Let's combine them into one Topic! I am trying to solve a problem that the FAQ's will not. Too bad I cannot find good answers! Link to comment Share on other sites More sharing options...
cdanteek Posted May 10, 2012 Report Share Posted May 10, 2012 I am trying to solve a problem that the FAQ's will not. Too bad I cannot find good answers! I didn't combine your posts! Please read post #4 in this thread. Hopefully it will explain it for you? Link to comment Share on other sites More sharing options...
olinr Posted May 10, 2012 Author Report Share Posted May 10, 2012 C2012 Pro comes with 'High-Def/Blu-ray Disc Plug-In The new, and easy-to-use, High-Def/Blu-ray Disc Plug-in for Creator gives users the ability to author high-definition video content on to Blu-ray discs! The 'High-Def/Blu-ray Play Back Disc Plug-In' Roxio quit selling it when C2012 launched! If you have a earlier version it will work with C2012 mine does. It makes CinePlayer look like this. Probably all the BD updating of the encryption keys ($) made it a loser? Sorry, for the misunderstanding! OK, my bad! I am just a customer trying to solve a problem. The symbols used by ROXIO are commonly used to show playing movies with Blu-ray are available. There was no caveat saying this could not be done. I did not know it until I searched this Forum. With that said, I am still trying to get Blu-ray to play. Looking at your attachment I do not see the "BD" in the image. Also, I used the "Help" to get the software update window. Nothing was shown for updates, just "0's". What am I to expect? I followed the procedure to install the CinePlayer and it did! But, not Blu-ray. I will apply for a refund on my purchase of the Blu-ray Plug-in. I will wait to see results on Creater 2012 Pro before I ask for a refund for it. I have been a customer of ROXIO Creator series, but I may not be a future one. I try to support products that work, as I am in Tech Support myself. It is hard to find myself hanging by vendors. I do appreciate your assistance as it is time consuming to step through the CS form. Dick Phelan, CA. Link to comment Share on other sites More sharing options...
cdanteek Posted May 10, 2012 Report Share Posted May 10, 2012 OK, my bad! I am just a customer trying to solve a problem. The symbols used by ROXIO are commonly used to show playing movies with Blu-ray are available. There was no caveat saying this could not be done. I did not know it until I searched this Forum. With that said, I am still trying to get Blu-ray to play. Looking at your attachment I do not see the "BD" in the image. Also, I used the "Help" to get the software update window. Nothing was shown for updates, just "0's". What am I to expect? I followed the procedure to install the CinePlayer and it did! But, not Blu-ray. I will apply for a refund on my purchase of the Blu-ray Plug-in. I will wait to see results on Creater 2012 Pro before I ask for a refund for it. I have been a customer of ROXIO Creator series, but I may not be a future one. I try to support products that work, as I am in Tech Support myself. It is hard to find myself hanging by vendors. I do appreciate your assistance as it is time consuming to step through the CS form. Dick Phelan, CA. Your welcome. I will close this thread then. If you keep C2012 and have additional questions you can start your own new thread. Link to comment Share on other sites More sharing options...
Question
olinr
I have SP1 & SP2 installed in my VISTA computer.
ROXIO Creator 2012 Pro installed without error messages.
I tried to run CinePlayer, but it crashed: "CinePlayer has stopped working".
I get this in "View problem details":
Problem signature:
Problem Event Name: APPCRASH
Application Name: CinePlayer.exe
Application Version: 5.0.4233.2250
Application Timestamp: 4e175ac3
Fault Module Name: Renderer.dll
Fault Module Version: 1.5.7.24
Fault Module Timestamp: 4e18ad9b
Exception Code: c0000005
Exception Offset: 00088515
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
What is wrong?
Thank you.
Dick
Phelan, CA
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