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Cineplayer Crashes


olinr
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I have SP1 & SP2 installed in my VISTA computer.

ROXIO Creator 2012 Pro installed without error messages.

I tried to run CinePlayer, but it crashed: "CinePlayer has stopped working".

 

I get this in "View problem details":

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: CinePlayer.exe

Application Version: 5.0.4233.2250

Application Timestamp: 4e175ac3

Fault Module Name: Renderer.dll

Fault Module Version: 1.5.7.24

Fault Module Timestamp: 4e18ad9b

Exception Code: c0000005

Exception Offset: 00088515

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

 

What is wrong?

 

Thank you.

 

Dick

Phelan, CA

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You can still use the 2011 Blu-Ray Rich - it just installs as a standalone

 

The problem seems to be a very slow uptake on blu-ray overall - it just isn't catching on in a commercial sense as very few people are buying the movies (not to mention that the studios aren't really putting out anything WORTH buying)

 

This is a fraud! I bought the Pro 2012 version with the expectation to play Blu-ray and 3D DVD's with my computer. I even purchased a NIVIDA Graphics Card to use my display. Now, I read that I failed in the process and spent a lot of money for this Bandini!!

 

Dick

Phelan, CA.

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Please clarify....Roxio High-Def/Blu-ray Disc Plugin is included with the PRO version and you say you have this version......

 

OMG! Are you certain?

 

I just purchased the 2011 Blu-ray Plug-in and got the same results> not a valid version.

I have the 2012 Pro version and when I try to play a Blu-ray DVD, I get the message:

 

This version of the application does not support Blu-ray title playback. Please check updates at www.Roxio.com.

 

Someone is lying! I am really ticked off by the fraud Roxio has created. Maybe, I should get my money back as it has been several days since I purchased the product.

 

I may have to file a complaint to our great State of California, Consumers Fraud Division, Attorney General Office.

 

Again: Bandini!

 

Dick

Phelan, CA

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OMG! Are you certain?

 

I just purchased the 2011 Blu-ray Plug-in and got the same results> not a valid version.

I have the 2012 Pro version and when I try to play a Blu-ray DVD, I get the message:

 

This version of the application does not support Blu-ray title playback. Please check updates at www.Roxio.com.

 

Someone is lying! I am really ticked off by the fraud Roxio has created. Maybe, I should get my money back as it has been several days since I purchased the product.

 

I may have to file a complaint to our great State of California, Consumers Fraud Division, Attorney General Office.

 

Again: Bandini!

 

Dick

Phelan, CA

 

 

C2012 Pro comes with 'High-Def/Blu-ray Disc Plug-In The new, and easy-to-use, High-Def/Blu-ray Disc Plug-in for Creator gives users the ability to author high-definition video content on to Blu-ray discs!

 

The 'High-Def/Blu-ray Play Back Disc Plug-In' Roxio quit selling it when C2012 launched! If you have a earlier version it will work with C2012 mine does.

 

It makes CinePlayer look like this. Probably all the BD updating of the encryption keys ($) made it a loser? :unsure:

 

Sorry, for the misunderstanding!

 

post-97-011064900 1336654170.jpg

 

post-97-063895000 1336654169.jpg

 

post-97-091827300 1336654165.jpg

 

post-97-030182700 1336654548.jpg

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This is a fraud! I bought the Pro 2012 version with the expectation to play Blu-ray and 3D DVD's with my computer. I even purchased a NIVIDA Graphics Card to use my display. Now, I read that I failed in the process and spent a lot of money for this Bandini!!

 

Dick

Phelan, CA.

 

If you purchased Creator Pro 2012 directly from Roxio, within the past 30 days, you can contact them and get a refund.

 

I did not see anywhere where it is advertised as being able to play Blu-ray movies.

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I am trying to solve a problem that the FAQ's will not. Too bad I cannot find good answers! :)

 

 

I didn't combine your posts!

 

Please read post #4 in this thread.

 

Hopefully it will explain it for you?

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C2012 Pro comes with 'High-Def/Blu-ray Disc Plug-In The new, and easy-to-use, High-Def/Blu-ray Disc Plug-in for Creator gives users the ability to author high-definition video content on to Blu-ray discs!

 

The 'High-Def/Blu-ray Play Back Disc Plug-In' Roxio quit selling it when C2012 launched! If you have a earlier version it will work with C2012 mine does.

 

It makes CinePlayer look like this. Probably all the BD updating of the encryption keys ($) made it a loser? :unsure:

 

Sorry, for the misunderstanding!

 

post-97-011064900 1336654170.jpg

 

post-97-063895000 1336654169.jpg

 

post-97-091827300 1336654165.jpg

 

post-97-030182700 1336654548.jpg

 

OK, my bad! I am just a customer trying to solve a problem. The symbols used by ROXIO are commonly used to show playing movies with Blu-ray are available.

There was no caveat saying this could not be done. I did not know it until I searched this Forum.

 

With that said, I am still trying to get Blu-ray to play. Looking at your attachment I do not see the "BD" in the image.

Also, I used the "Help" to get the software update window. Nothing was shown for updates, just "0's". What am I to expect?

I followed the procedure to install the CinePlayer and it did! But, not Blu-ray.

 

I will apply for a refund on my purchase of the Blu-ray Plug-in. I will wait to see results on Creater 2012 Pro before I ask for a refund for it. I have been a customer of ROXIO Creator series, but I may not be a future one. I try to support products that work, as I am in Tech Support myself. It is hard to find myself hanging by vendors.

 

I do appreciate your assistance as it is time consuming to step through the CS form.

 

Dick

Phelan, CA.

Edited by olinr
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OK, my bad! I am just a customer trying to solve a problem. The symbols used by ROXIO are commonly used to show playing movies with Blu-ray are available.

There was no caveat saying this could not be done. I did not know it until I searched this Forum.

 

With that said, I am still trying to get Blu-ray to play. Looking at your attachment I do not see the "BD" in the image.

Also, I used the "Help" to get the software update window. Nothing was shown for updates, just "0's". What am I to expect?

I followed the procedure to install the CinePlayer and it did! But, not Blu-ray.

 

I will apply for a refund on my purchase of the Blu-ray Plug-in. I will wait to see results on Creater 2012 Pro before I ask for a refund for it. I have been a customer of ROXIO Creator series, but I may not be a future one. I try to support products that work, as I am in Tech Support myself. It is hard to find myself hanging by vendors.

 

I do appreciate your assistance as it is time consuming to step through the CS form.

 

Dick

Phelan, CA.

 

 

Your welcome.

 

I will close this thread then.

 

If you keep C2012 and have additional questions you can start your own new thread.

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