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Upgrade Download Without Disc?


calpauly
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[disclaimer on]To the best of my knowledge the Download is complete![disclaimer off]

 

But to be sure, why don't you call Roxio Sales and make sure!!!

 

Pre-sales (sales phone):

1-877-793-7480 Mon Fri 9:00 AM to 6:00 PM EST

 

You will also want to burn a copy of that download which you do with Windows and one DVD ;)

 

Give them a call and please post back to let us know how you make out!

 

Edit: Bad Phone Number!

Edited by Jim_Hardin
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[disclaimer on]To the best of my knowledge the Download is complete![disclaimer off]

 

But to be sure, why don't you call Roxio Sales and make sure!!!

 

Pre-sales (sales phone):

1-877-793-7480 Mon – Fri 9:00 AM to 6:00 PM EST

 

You will also want to burn a copy of that download which you do with Windows and one DVD ;)

 

Give them a call and please post back to let us know how you make out!

 

Tried that number several times and got a busy signal. Tried another number and they referred me to email support. So I am waiting for reply on the email I sent.

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Here's the response I got, my follow up email, and the follow up reply. I guess all I can do is purchase the download and see if the program will reinstall without having the disc.

 

Shopper Comments: I lost my disc for Easy VHS to DVD. Can I purchase

the upgrade download or does it require the original software disc to

restore the program to my PC?

 

Thank you for contacting Sonic Solutions eStore Customer Service.

 

PLEASE NOTE: This is an automated response created to immediately help

you with your issue. If you still require further assistance please

reply to this message.

 

Original Message Follows: ------------------------

Sorry, but this email does not address my question.

--------------------------------------------------

 

 

We do understand your concern for today.

 

Please attempt a new order.

 

To place a new order, go to: http://store.digitalriver.com/store/sonic/en_US/ResetShoppingCart

 

 

- Add the product(s) you wish to purchase to the shopping cart. If

you are attempting to place an order from a promotional offer, please

use the link provided by that offer. If the incorrect pricing appears,

empty your shopping cart and try again.

 

- Once all items you wish to purchase are in the shopping cart,

proceed to the checkout.

 

We recommend when placing an order that you enter your billing

information exactly as it appears on your credit card billing statement.

If your middle initial appears on your credit card, please include it.

 

If you receive an error message, please reply with the error number, if

available. Also include the order number if available (found in the

shopping cart before you click the "Proceed to Checkout" button).

 

Sincerely,

Mary Lou S.

Sonic Solutions Online Store

Customer Service

sonicstorecs@digitalriver.com

Email ID: 22571420

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I sympathize with them (to an extent)... Like most of us, they get 3 buckets of work dumped on them and are only give 1 bucket of time to get it done!

 

Not to worry!

 

Order the download and install it. IF it doesn't work, return it within 30 days for a refund!

 

Let us know :)

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