Jump to content
  • Who's Online   0 Members, 0 Anonymous, 6 Guests (See full list)

    • There are no registered users currently online
  • 0

Not Sure Where To Go


dhopkins
 Share

Question

I have a Dell laptop with what appears to be Roxio driver for the cd burner. The burn feature no longer works and I have tried everything on the Microsoft troubleshooting site. Can someone direct me to the appropriate place here for help with this? Just to be clear, I do not have a stand alone program installed for burning. This is whatever Dell installed originally on the computer.

Link to comment
Share on other sites

4 answers to this question

Recommended Posts

  • 0

Without knowing what Dell installed it's almost impossible to say. Can you open the app at all and go to 'help, about' and give us the version and rev number?

 

Think it might be the PX burn engine from Windows?

Link to comment
Share on other sites

  • 0

There's not an app really. It's just built into Windows. When I bring up the device manager it says "Manufacturer: Standard CD-ROM drives" and the general description says HL-DT-ST CDRW/DVD GCCT20N. This function always worked flawlessly and I never gave it a second thought until it just quit working. Dell was no help at all. They just want to sell you something.

 

 

 

Without knowing what Dell installed it's almost impossible to say. Can you open the app at all and go to 'help, about' and give us the version and rev number?

Link to comment
Share on other sites

  • 0

There's not an app really. It's just built into Windows. When I bring up the device manager it says "Manufacturer: Standard CD-ROM drives" and the general description says HL-DT-ST CDRW/DVD GCCT20N. This function always worked flawlessly and I never gave it a second thought until it just quit working. Dell was no help at all. They just want to sell you something.

 

 

When you go to all programs do you see a Roxio entry?

 

Are there any yellow exclamation marks next to HL-DT-ST CDRW/DVD GCCT20N in device manager?

 

Or are you saying you use Windows built in burn engine?

 

What Windows operating system are you running?

 

post-97-067294100 1336767367.jpg

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...