Not Sure Where To Go

[dhopkins]

I have a Dell laptop with what appears to be Roxio driver for the cd burner. The burn feature no longer works and I have tried everything on the Microsoft troubleshooting site. Can someone direct me to the appropriate place here for help with this? Just to be clear, I do not have a stand alone program installed for burning. This is whatever Dell installed originally on the computer.

[gi7omy]

Without knowing what Dell installed it's almost impossible to say. Can you open the app at all and go to 'help, about' and give us the version and rev number?

[sknis]

Without knowing what Dell installed it's almost impossible to say. Can you open the app at all and go to 'help, about' and give us the version and rev number?

 

Think it might be the PX burn engine from Windows?

[dhopkins]

There's not an app really. It's just built into Windows. When I bring up the device manager it says "Manufacturer: Standard CD-ROM drives" and the general description says HL-DT-ST CDRW/DVD GCCT20N. This function always worked flawlessly and I never gave it a second thought until it just quit working. Dell was no help at all. They just want to sell you something.

 

 

 

Without knowing what Dell installed it's almost impossible to say. Can you open the app at all and go to 'help, about' and give us the version and rev number?

[cdanteek]

There's not an app really. It's just built into Windows. When I bring up the device manager it says "Manufacturer: Standard CD-ROM drives" and the general description says HL-DT-ST CDRW/DVD GCCT20N. This function always worked flawlessly and I never gave it a second thought until it just quit working. Dell was no help at all. They just want to sell you something.

 

 

When you go to all programs do you see a Roxio entry?

 

Are there any yellow exclamation marks next to HL-DT-ST CDRW/DVD GCCT20N in device manager?

 

Or are you saying you use Windows built in burn engine?

 

What Windows operating system are you running?