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Cant Install Game Capture


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I just purchased roxio game capture today but when the software tries to install it fails and says "roxio game capture wizard was interrupted"

please help. I am on windows 7

Please tell us about your computer. Run dxdiag.exe and save the information. It will be a txt file. Attach that txt file to your reply. It will tell us about your computer and computer drivers. Read this. The Speccy result does not give us enough information.

 

When you tried to install the program, did you update the program along these guidelines? What did you not do?

 

Are you installing it to your system drive . The program will not work over NAS/network.

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i am not sure if i am installing to the system drive

 

 

 

------------------

System Information

------------------

Time of this report: 6/13/2012, 17:06:46

Machine name: USER01-PC

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)

Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

System Model: HP Compaq 6820s

BIOS: KBC Version 83.11

Processor: Intel® Core2 Duo CPU T7250 @ 2.00GHz (2 CPUs), ~2.0GHz

Memory: 4096MB RAM

Available OS Memory: 4096MB RAM

Page File: 1198MB used, 6990MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

 

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

 

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

 

---------------

Display Devices

---------------

Card name: ATI Mobility Radeon X1350

Manufacturer: ATI Technologies Inc.

Chip type: ATI Radeon Graphics Processor (0x7196)

DAC type: Internal DAC(400MHz)

Device Key: Enum\PCI\VEN_1002&DEV_7196&SUBSYS_30D7103C&REV_00

Display Memory: 1917 MB

Dedicated Memory: 126 MB

Shared Memory: 1791 MB

Current Mode: 1440 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC3847

Native Mode: 1440 x 900(p) (60.002Hz)

Output Type: Internal

Driver Name: atiumdag,atiumdva,atiumd64.dll,atiumd6a.cap,atitmm64.dll

Driver File Version: 7.14.0010.0630 (English)

Driver Version: 8.561.0.0

DDI Version: 9Ex

Driver Model: WDDM 1.0

Driver Attributes: Final Retail

Driver Date/Size: 12/1/2008 20:29:34, 4033536 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B71EE2-32D6-11CF-FA71-DD10A1C2CA35}

Vendor ID: 0x1002

Device ID: 0x7196

SubSys ID: 0x30D7103C

Revision ID: 0x0000

Driver Strong Name: oem3.inf:ATI.Mfg.NTamd64:ati2mtag_M52:8.561.0.0:pci\ven_1002&dev_7196

Rank Of Driver: 00F62001

Video Accel: ModeMPEG2_A ModeMPEG2_C

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

D3D9 Overlay: Not Supported

DXVA-HD: Not Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

 

-------------

Sound Devices

-------------

Description: Speakers (High Definition Audio Device)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_1981&SUBSYS_103C30D7&REV_1002

Manufacturer ID: 1

Product ID: 65535

Type: WDM

Driver Name: HdAudio.sys

Driver Version: 6.01.7601.17514 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 11/20/2010 06:44:23, 350208 bytes

Other Files:

Driver Provider: Microsoft

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

 

---------------------

Sound Capture Devices

---------------------

Description: Microphone (High Definition Audio Device)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: HdAudio.sys

Driver Version: 6.01.7601.17514 (English)

Driver Attributes: Final Retail

Date and Size: 11/20/2010 06:44:23, 350208 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

 

Description: Line In (High Definition Audio Device)

Default Sound Capture: No

Default Voice Capture: No

Driver Name: HdAudio.sys

Driver Version: 6.01.7601.17514 (English)

Driver Attributes: Final Retail

Date and Size: 11/20/2010 06:44:23, 350208 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

 

Description: Microphone (High Definition Audio Device)

Default Sound Capture: No

Default Voice Capture: No

Driver Name: HdAudio.sys

Driver Version: 6.01.7601.17514 (English)

Driver Attributes: Final Retail

Date and Size: 11/20/2010 06:44:23, 350208 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

 

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

 

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

 

Device Name: HP Hotkey Device

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x3647, 0x0001

FF Driver: n/a

 

Poll w/ Interrupt: No

 

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x2834

| Matching Device ID: usb\root_hub

| Service: usbhub

| Driver: usbhub.sys, 11/20/2010 06:44:30, 343040 bytes

| Driver: usbd.sys, 7/13/2009 20:06:23, 7936 bytes

 

----------------

Gameport Devices

----------------

 

------------

PS/2 Devices

------------

+ Standard PS/2 Keyboard

| Matching Device ID: *pnp0303

| Service: i8042prt

| Driver: i8042prt.sys, 7/13/2009 19:19:57, 105472 bytes

| Driver: kbdclass.sys, 7/13/2009 21:48:04, 50768 bytes

|

+ HID Keyboard Device

| Matching Device ID: hid_device_system_keyboard

| Service: kbdhid

| Driver: kbdhid.sys, 11/20/2010 06:33:25, 33280 bytes

| Driver: kbdclass.sys, 7/13/2009 21:48:04, 50768 bytes

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

| Driver: i8042prt.sys, 7/13/2009 19:19:57, 105472 bytes

| Driver: kbdclass.sys, 7/13/2009 21:48:04, 50768 bytes

|

+ PS/2 Compatible Mouse

| Matching Device ID: *pnp0f13

| Service: i8042prt

| Driver: i8042prt.sys, 7/13/2009 19:19:57, 105472 bytes

| Driver: mouclass.sys, 7/13/2009 21:48:27, 49216 bytes

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

| Driver: termdd.sys, 11/20/2010 09:33:57, 63360 bytes

| Driver: sermouse.sys, 7/13/2009 20:00:20, 26624 bytes

| Driver: mouclass.sys, 7/13/2009 21:48:27, 49216 bytes

 

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 126.2 GB

Total Space: 152.5 GB

File System: NTFS

Model: FUJITSU MHY2160BH ATA Device

 

Drive: D:

Model: Optiarc DVD RW AD-7561A ATA Device

Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 05:19:21, 147456 bytes

 

--------------

System Devices

--------------

Name: Intel® Wireless WiFi Link 4965AGN

Device ID: PCI\VEN_8086&DEV_4229&SUBSYS_11008086&REV_61\4&29DAF19C&0&00E1

Driver: n/a

 

Name: Intel® ICH8 Family USB2 Enhanced Host Controller - 283A

Device ID: PCI\VEN_8086&DEV_283A&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&D7

Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17514 (English), 11/20/2010 06:43:54, 52224 bytes

Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:00, 325120 bytes

Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:30, 343040 bytes

 

Name: Intel® ICH8M LPC Interface Controller - 2815

Device ID: PCI\VEN_8086&DEV_2815&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&F8

Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/13/2009 21:48:27, 15424 bytes

 

Name: Mobile Intel® PM965/GM965/GL960/GS965 Express PCI Express Root Port - 2A01

Device ID: PCI\VEN_8086&DEV_2A01&SUBSYS_30D7103C&REV_0C\3&33FD14CA&0&08

Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes

 

Name: Intel® ICH8 Family USB2 Enhanced Host Controller - 2836

Device ID: PCI\VEN_8086&DEV_2836&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&EF

Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17514 (English), 11/20/2010 06:43:54, 52224 bytes

Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:00, 325120 bytes

Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:30, 343040 bytes

 

Name: Intel® 82801 PCI Bridge - 2448

Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_30D7103C&REV_F3\3&33FD14CA&0&F0

Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes

 

Name: Mobile Intel® PM965/GM965/GL960/GS965 Express Processor to DRAM Controller - 2A00

Device ID: PCI\VEN_8086&DEV_2A00&SUBSYS_30D7103C&REV_0C\3&33FD14CA&0&00

Driver: n/a

 

Name: Intel® ICH8 Family USB Universal Host Controller - 2835

Device ID: PCI\VEN_8086&DEV_2835&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&D1

Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 20:06:27, 30720 bytes

Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:00, 325120 bytes

Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:30, 343040 bytes

 

Name: Intel® 82562GT 10/100 Network Connection

Device ID: PCI\VEN_8086&DEV_10C4&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&C8

Driver: C:\Windows\system32\DRIVERS\e1e6232e.sys, 9.13.0012.0000 (English), 6/5/2009 19:12:30, 286936 bytes

Driver: C:\Windows\system32\e1e6232e.din, 4/23/2009 20:33:58, 2745 bytes

Driver: C:\Windows\system32\NicCo36.dll, 2.01.0002.0000 (English), 5/26/2009 17:05:46, 36472 bytes

Driver: C:\Windows\system32\NicInE6.dll, 9.10.0019.0000 (English), 6/4/2009 00:38:44, 78016 bytes

Driver: C:\Windows\system32\e1000msg.dll, 9.08.0000.0000 (English), 12/14/2007 21:06:06, 121440 bytes

 

Name: Intel® ICH8M Ultra ATA Storage Controllers - 2850

Device ID: PCI\VEN_8086&DEV_2850&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&F9

Driver: C:\Windows\system32\DRIVERS\intelide.sys, 6.01.7600.16385 (English), 7/13/2009 21:48:04, 16960 bytes

Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 21:45:46, 48720 bytes

Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 21:52:21, 24128 bytes

Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/20/2010 09:32:46, 155520 bytes

 

Name: Intel® ICH8 Family USB Universal Host Controller - 2834

Device ID: PCI\VEN_8086&DEV_2834&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&D0

Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 20:06:27, 30720 bytes

Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:00, 325120 bytes

Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:30, 343040 bytes

 

Name: ATI Mobility Radeon X1350

Device ID: PCI\VEN_1002&DEV_7196&SUBSYS_30D7103C&REV_00\4&1EE29EB0&0&0008

Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 7.01.0001.0849 (English), 12/1/2008 22:15:04, 5000192 bytes

Driver: C:\Windows\system32\DRIVERS\ativcaxx.cpa, 8/23/2006 22:26:58, 655825 bytes

Driver: C:\Windows\system32\DRIVERS\ativcaxx.vp, 8/23/2006 22:26:58, 929 bytes

Driver: C:\Windows\system32\DRIVERS\ativvpxx.vp, 9/9/2007 03:37:14, 19392 bytes

Driver: C:\Windows\system32\DRIVERS\ativpkxx.vp, 5/30/2007 16:37:38, 2096 bytes

Driver: C:\Windows\system32\DRIVERS\ativokxx.vp, 5/30/2007 16:37:38, 2096 bytes

Driver: C:\Windows\system32\DRIVERS\ativdkxx.vp, 4/18/2007 13:19:50, 2096 bytes

Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0016 (English), 12/1/2008 19:43:00, 53248 bytes

Driver: C:\Windows\system32\atiumd64.dll, 7.14.0010.0630 (English), 12/1/2008 20:23:16, 5498368 bytes

Driver: C:\Windows\system32\atiumd6a.dll, 7.14.0010.0208 (English), 12/1/2008 20:15:30, 4742656 bytes

Driver: C:\Windows\system32\atitmm64.dll, 6.14.0011.0019 (English), 12/1/2008 20:46:18, 118272 bytes

Driver: C:\Windows\system32\atiicdxx.dat, 10/30/2008 14:45:42, 180720 bytes

Driver: C:\Windows\system32\atiumd6a.dat, 12/1/2008 20:11:32, 3107788 bytes

Driver: C:\Windows\system32\amdpcom64.dll, 7.14.0010.0018 (English), 12/1/2008 19:56:42, 50688 bytes

Driver: C:\Windows\system32\atiadlxx.dll, 6.14.0010.1021 (English), 12/1/2008 19:56:22, 117760 bytes

Driver: C:\Windows\system32\atiumd6a.cap, 12/1/2008 20:11:32, 69112 bytes

Driver: C:\Windows\system32\Ati2evxx.exe, 6.14.0010.4213 (English), 12/1/2008 20:45:18, 932864 bytes

Driver: C:\Windows\system32\Ati2evxx.dll, 6.14.0010.4177 (English), 12/1/2008 20:45:32, 299520 bytes

Driver: C:\Windows\system32\atipdl64.dll, 6.14.0010.2543 (English), 12/1/2008 20:46:06, 394240 bytes

Driver: C:\Windows\system32\atiedu64.dll, 6.14.0010.2513 (English), 12/1/2008 20:45:40, 59392 bytes

Driver: C:\Windows\system32\ATIDEMGX.dll, 2.00.3257.28424 (English), 12/1/2008 20:47:30, 425984 bytes

Driver: C:\Windows\system32\atio6axx.dll, 6.14.0010.8304 (English), 12/1/2008 20:45:58, 15195136 bytes

Driver: C:\Windows\system32\amdcaldd64.dll, 6.14.0010.0145 (English), 12/1/2008 19:56:22, 4260864 bytes

Driver: C:\Windows\system32\amdcalrt64.dll, 6.14.0010.0145 (English), 12/1/2008 19:56:48, 47616 bytes

Driver: C:\Windows\system32\amdcalcl64.dll, 6.14.0010.0145 (English), 12/1/2008 19:56:36, 38912 bytes

Driver: C:\Windows\SysWOW64\atiumdag.dll, 7.14.0010.0630 (English), 12/1/2008 20:29:34, 4033536 bytes

Driver: C:\Windows\SysWOW64\atiumdva.dll, 7.14.0010.0208 (English), 12/1/2008 20:09:18, 4754432 bytes

Driver: C:\Windows\SysWOW64\atiumdva.dat, 12/1/2008 20:08:40, 3107788 bytes

Driver: C:\Windows\SysWOW64\amdpcom32.dll, 7.14.0010.0018 (English), 12/1/2008 19:56:38, 50688 bytes

Driver: C:\Windows\SysWOW64\atiadlxy.dll, 6.14.0010.1021 (English), 12/1/2008 19:56:16, 98304 bytes

Driver: C:\Windows\SysWOW64\atiumdva.cap, 12/1/2008 20:08:40, 69112 bytes

Driver: C:\Windows\SysWOW64\atipdlxx.dll, 6.14.0010.2543 (English), 12/1/2008 20:46:00, 331776 bytes

Driver: C:\Windows\SysWOW64\Oemdspif.dll, 6.15.0005.0001 (English), 12/1/2008 20:45:48, 262144 bytes

Driver: C:\Windows\SysWOW64\ati2edxx.dll, 6.14.0010.2513 (English), 12/1/2008 20:45:38, 43520 bytes

Driver: C:\Windows\SysWOW64\atioglxx.dll, 6.14.0010.8304 (English), 12/1/2008 20:17:28, 10981376 bytes

Driver: C:\Windows\SysWOW64\atidxx32.dll, 7.15.0010.0163 (English), 12/1/2008 20:35:28, 2340352 bytes

Driver: C:\Windows\SysWOW64\amdcaldd.dll, 6.14.0010.0145 (English), 12/1/2008 19:53:56, 3256320 bytes

Driver: C:\Windows\SysWOW64\amdcalrt.dll, 6.14.0010.0145 (English), 12/1/2008 19:56:44, 57344 bytes

Driver: C:\Windows\SysWOW64\amdcalcl.dll, 6.14.0010.0145 (English), 12/1/2008 19:56:32, 53248 bytes

Driver: C:\Windows\atiogl.xml, 10/17/2008 14:19:10, 15079 bytes

 

Name: High Definition Audio Controller

Device ID: PCI\VEN_8086&DEV_284B&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&D8

Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 06:43:43, 122368 bytes

 

Name: Intel® ICH8 Family USB Universal Host Controller - 2832

Device ID: PCI\VEN_8086&DEV_2832&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&EA

Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 20:06:27, 30720 bytes

Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:00, 325120 bytes

Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:30, 343040 bytes

 

Name: Intel® ICH8 Family PCI Express Root Port 5 - 2847

Device ID: PCI\VEN_8086&DEV_2847&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&E4

Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes

 

Name: Intel® ICH8 Family USB Universal Host Controller - 2831

Device ID: PCI\VEN_8086&DEV_2831&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&E9

Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 20:06:27, 30720 bytes

Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:00, 325120 bytes

Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:30, 343040 bytes

 

Name: Intel® ICH8 Family PCI Express Root Port 2 - 2841

Device ID: PCI\VEN_8086&DEV_2841&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&E1

Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes

 

Name: Intel® ICH8 Family USB Universal Host Controller - 2830

Device ID: PCI\VEN_8086&DEV_2830&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&E8

Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/13/2009 20:06:27, 30720 bytes

Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:00, 325120 bytes

Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 06:44:30, 343040 bytes

 

Name: Intel® ICH8 Family PCI Express Root Port 1 - 283F

Device ID: PCI\VEN_8086&DEV_283F&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&E0

Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:48, 184704 bytes

 

Name: Standard AHCI 1.0 Serial ATA Controller

Device ID: PCI\VEN_8086&DEV_2829&SUBSYS_30D7103C&REV_03\3&33FD14CA&0&FA

Driver: C:\Windows\system32\DRIVERS\msahci.sys, 6.01.7601.17514 (English), 11/20/2010 09:33:44, 31104 bytes

Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/13/2009 21:45:46, 48720 bytes

Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/13/2009 21:52:21, 24128 bytes

Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/20/2010 09:32:46, 155520 bytes

 

------------------

DirectShow Filters

------------------

 

DirectShow Filters:

WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514

WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514

WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514

MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385

Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385

WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514

WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514

Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385

Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385

DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713

WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514

Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713

VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713

SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000

AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715

MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7601.17514

MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713

SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528

Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713

DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713

Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514

ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713

Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713

MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528

Line 21 Decoder,0x00600000,1,1,,

Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713

Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713

VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514

VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713

Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17715

Overlay Mixer2,0x00200000,1,1,,

RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514

Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514

MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528

Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

Overlay Mixer,0x00200000,0,0,,

AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713

NetBridge,0x00200000,2,0,netbridge.dll,6.01.7601.17514

AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713

Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713

File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713

Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000

StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528

AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713

File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713

File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713

Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7601.17514

AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,

AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,

SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,

Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514

BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669

MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

 

WDM Streaming Tee/Splitter Devices:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

 

Video Compressors:

WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385

WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385

MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385

DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713

 

Audio Compressors:

WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385

WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385

IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713

GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713

CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713

MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

 

Audio Capture Sources:

Microphone (High Definition Aud,0x00200000,0,0,qcap.dll,6.06.7601.17514

Line In (High Definition Audio ,0x00200000,0,0,qcap.dll,6.06.7601.17514

 

PBDA CP Filters:

PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528

PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

 

Midi Renderers:

Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

 

WDM Streaming Capture Devices:

HD Audio Muxed capture,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

 

WDM Streaming Rendering Devices:

HD Audio Headphone/Speakers,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

 

BDA Network Providers:

Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

 

Multi-Instance Capable VBI Codecs:

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

 

BDA Transport Information Renderers:

BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669

MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

 

BDA CP/CA Filters:

Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708

Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708

PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708

XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

 

WDM Streaming Communication Transforms:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

 

Audio Renderers:

Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7601.17713

Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713

Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713

DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17713

 

---------------

EVR Power Information

---------------

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)

Quality Flags: 2576

Enabled:

Force throttling

Allow half deinterlace

Allow scaling

Decode Power Usage: 100

Balanced Flags: 1424

Enabled:

Force throttling

Allow batching

Force half deinterlace

Force scaling

Decode Power Usage: 50

PowerFlags: 1424

Enabled:

Force throttling

Allow batching

Force half deinterlace

Force scaling

Decode Power Usage: 0

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Please tell us about your computer. Run dxdiag.exe and save the information. It will be a txt file. Attach that txt file to your reply. It will tell us about your computer and computer drivers. Read this. The Speccy result does not give us enough information.

 

When you tried to install the program, did you update the program along these guidelines? What did you not do?

 

Are you installing it to your system drive . The program will not work over NAS/network.

 

yes i updated along those guidelines

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I asked you to carefully read my last post and to provide the information.

 

Well you sure can't read. You were supposed to attach the txt file from dxdiag; not the whole thing. You are taking up too much space for many people. I asked for you to please attach the txt file. Look at the "more reply options" to see the attach option.

 

Also you could not have done the update since your video driver is probably the original and has never been updated. I haven't checked yet but one that is that old probably has an update. That update may cure all your issues.

 

If you don't know how to do something , ask we will not bite your head off if you try; we may if you just post things that are not true. If it is important to you, help us help you. If it is not that important, contract Tech Support and pay for the privilege of giving them the same information we are asking for.

 

BTW the way, you system drive is where WINDOWS is installed. In most cases it is the "C" drive.

 

I really don't want to lecture you, you probably get enough of that elsewhere. You are asking for help but expect use to provide all the information with nothing from you.

 

Be honest, I would not ask something if it were not important to having you enjoy the program. You said that you did all the updates. Let's see. Go here and let the site see if there are updates to your video chip. That may be enough to solve the problem. But there may be other things needed. Come back after you updated the video chip and let us know what version and date.

Edited by sknis
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I'm breaking this out separately. The information says that you have Windows 7 64 bit. AMD does NOT have a driver for that video card so it is not supported.

 

Did you or someone in your family update that computer from Vista (or earlier) to W7 64 bit? I don't know if you will get the program to run. Perhaps someone else will be able to help you.

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I appologize haha. And i misunderstood the ubdates required i will update my video chip once im back on my computer. I appreciate your help.

 

Good luck ! i don't think you will find one for that video chip and Windows 7 64 bit. There is one for W7 32 bit but I don't know if that will work. It may scre up your computer worse. I'm not sure that you computer will support the program.

 

Get some help !

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