Disappearing Files When Saving By Roxio

[Shanta]

I have a non consistent problem with saving files. When I export a project I see the new file appearing in the folder. When I do a refresh the file has disappeared. This also happens sometimes when I change tracknames or change other track information. This way some of my albums have disappeared and I can not find them anymore.

[cdanteek]

I have a non consistent problem with saving files. When I export a project I see the new file appearing in the folder. When I do a refresh the file has disappeared. This also happens sometimes when I change tracknames or change other track information. This way some of my albums have disappeared and I can not find them anymore.

 

We aren't watching over your shoulder.

 

Could you explain from start to finish what product your using (full correct name) the application your using and every step involved after?

[Shanta]

I am using Roxio Creator 2012.

One example: I have some undefined mp3 music in a folder. I click on the numbers I want to change the audiotags. Then choose (right mouseclick) 'edit song information'. Roxio then identifies the tags and when it is done I click on 'apply new audiotags' and 'include or replace new tags in audiofile' then finish.

When I then go to the folder there are no more audio files.

Second example: I made a music disc project. I exported the file to an external mediaplayer. See it, click on it and it has disappeared.

[bimicher]

I am using Roxio Creator 2012.

One example: I have some undefined mp3 music in a folder. I click on the numbers I want to change the audiotags. Then choose (right mouseclick) 'edit song information'. Roxio then identifies the tags and when it is done I click on 'apply new audiotags' and 'include or replace new tags in audiofile' then finish.

When I then go to the folder there are no more audio files.

Second example: I made a music disc project. I exported the file to an external mediaplayer. See it, click on it and it has disappeared.

 

You are not making this easy..

 

What program in Roxio Creator 2012 are you using? There are dozens!

[Jim_Hardin]

Shanta, it would sure help if you would post a screen cap or 2 of what you are doing! - HERE

 

Several of us have been reading along, but cannot put together a "picture" of what you are describing

 

In you 2nd example you mentioned Exporting to an external Player??? I do not know of anyway with any software to do that... Players, PLAY. They can't recieve anything.

[Shanta]

OK, I try again to provide the right information. I am using Roxio Creator 2012 version 13.5; 6.0.0.0.

In the next two pictures I have the screenprints of the steps that I make. The first one shows what happens if I change the audiotags.

The next one shows what happens with the file after I export it.

Hope this gives some clue.

[bimicher]

OK, I try again to provide the right information. I am using Roxio Creator 2012 version 13.5; 6.0.0.0.

In the next two pictures I have the screenprints of the steps that I make. The first one shows what happens if I change the audiotags.

The next one shows what happens with the file after I export it.

Hope this gives some clue.

 

I am sorry you seem to have reduced the images so much that it is impossible to make out any deatils.

[Jim_Hardin]

Wow!

 

At 150% those little 80 kb files are just a blur (you are allowed 2 mb)

 

They look like a good description of what is going on but I was hoping to see enough detail that I could run through the same steps and see what happens...

[Shanta]

Here are the larger format pictures. Hope this is clear for you.

situation 1:

 

situation 2:

[Jim_Hardin]

Blurry but better

 

I will have to study these a little more but there does appear to be a problem!

 

A bit of a long shot, but run a virus check on that PC

[Shanta]

Virus check was the first thing I did. Several tries but no virus found.

[Jim_Hardin]

Well I did try it and cannot reproduce the problems you are seeing...

 

You may want to open a Ticket with Tech Support on this.

 

Keep us informed on your progress.

[Shanta]

I decided to reinstall windows and roxio. Hope that will solve the problem.

Shanta

[Jim_Hardin]

Sometimes you just have to bite down on the stick

 

THAT should fix any problem