New To Forum But Need Help With 10.1

[hippie91069]

I had it on my laptop for i dont know how long with dvd burn and all the bells and whistles. My hard drive died about a month ago got a new hard drive and tried loading it from the disc and it keeps uploading the basics. Any help.

 

Didnt know where to put this so hope this is ok for now

 

Thanks

hippie91069

[sknis]

I had it on my laptop for i dont know how long with dvd burn and all the bells and whistles. My hard drive died about a month ago and tried loading it from the disc and it keeps uploading the basics. Any help.

 

Didnt know where to put this so hope this is ok for now

 

Thanks

hippie91069

 

10.1 is an old Dell version of the software; you will have to get help from them. Did you update your operating system from XP to Vista or Windows 7? That may be your problem.

[hippie91069]

no still on xp and the same dell laptop, but i will check with them thanks

[Brendon]

tried loading it from the disc and it keeps uploading the basics. Any help.

 

If you got it on a disc it doesn't sound like a Dell OEM version, since they are usually preinstalled and without an installer disc.

It could be the full Roxio 10.1.x suite. Can you tell us the full version and build numbers that you get when you go to Help >About this software?

 

Can you tell us what you mean by "it keeps uploading the basics" please?

 

Regards,

Brendon