Avoiding The Questions:

[Senior Tech]

Can't understand why there are not more complaints coming in to this area. I have had multiple failures burning from VHS to DVD even though the program issues a 'green check' completed. It's getting laughable as here we go trying to correct a program error and not a user error. Have been doing this for too long to know that if you are going to create a program such as this you need to fully 'beta test' it before it comes out, however it seems that another company has fallen into the same mode again of letting the end user do all the R and D at our expense. We purchased this product in good faith, now you need to fix these issues (that are actually quiet easy to fix) if you have the talent, otherwise don't send it into the retail market.

That said, I am encouraging all users having issues such as the copy from VHS to DVD to continue to hassle the company. I have tried my 'green' burns on a regular BLU DVD player with 'invalid' results and the same one in a PS3 with a 'PAL' error. Knowing that these burns should be NTSC burns, and the fact that the program gives an all clear to a supposed 'clean' DVD output makes one question the program, and the programmers capabilities.

You can call this post what you want, but in the end you know I am right.

[Jim_Hardin]

Can't understand why there are not more complaints coming in to this area. I have had multiple failures burning from VHS to DVD even though the program issues a 'green check' completed. It's getting laughable as here we go trying to correct a program error and not a user error. Have been doing this for too long to know that if you are going to create a program such as this you need to fully 'beta test' it before it comes out, however it seems that another company has fallen into the same mode again of letting the end user do all the R and D at our expense. We purchased this product in good faith, now you need to fix these issues (that are actually quiet easy to fix) if you have the talent, otherwise don't send it into the retail market.

That said, I am encouraging all users having issues such as the copy from VHS to DVD to continue to hassle the company. I have tried my 'green' burns on a regular BLU DVD player with 'invalid' results and the same one in a PS3 with a 'PAL' error. Knowing that these burns should be NTSC burns, and the fact that the program gives an all clear to a supposed 'clean' DVD output makes one question the program, and the programmers capabilities.

You can call this post what you want, but in the end you know I am right.

 

At least we know you don't have an open mind so you cannot be dissuaded by the facts

 

This is actually the 4th version of EVD. I have had 3 out of the 4 and did beta testing on EVD3...

 

It comes down to the basics, a program tells a Burner to burn... What that burner/media does is completely beyond its' control

 

There is nothing wrong with the program!

 

If you are having troubles it is more likely a matter of MEDIA or Burner???

 

If you would like to pursue those issues, we are fellow users and would be delighted to help!

 

If on the other hand you are not open to anything beyond your preconceptions... I doubt anyone can help with that

[sknis]

If you bought the program directly from Roxio within the last 30 days, you can get your money back. If you had issues with earlier version, why did you decide to upgrade?

 

Any senior tech would know enought to understand about the burning and would also know how to post a copy of the text file from a dxdiag evaluation of your computer so that people could look at it.

[Senior Tech]

DG...

 

Okay... let's get down to it. I know about the WYSIWYG of years ago, but it appears as though it hasn't changed much. I can agree with you on the simple facts, BUT... you have to admit that a program that works as intermittently as this is NOT all hardware because it does record, then it doesn't and that IS a programming error otherwise we would have 100% success across the board of burns. I even took a file I had blown 4 discs with to NERO and guess what? Yep... PERFECT BURN. Now either there is something wrong with the program or there is something wrong with the hardware that is burning the program... given to you on that, but again WHY? If there is no problem using another program to get the file to burn doesn't that tell you something? This is not a rant... this is a plead for common intellectual cohesion. Why does one program burn exactly the same file and the other program not, with the same hardware? There has to be an issue with software MORE than hardware, am I off on this? And if it is software, what is it because it is driving the hardware, and you know that that has always been the case... the hardware only does what the software tells it to FIRST! If the hardware can't handle the software drivers then the program needs to be revisitied, because the OTHER software drove the hardware PERFECTLY! Okay help me out here. I had the program running fine, did a couple of updates to the system and now the program won't even recognize the video source any more so it is completely dead in the water. SOFTWARE updates and otherwise drive the hardware to do that not the reverse. I even uninstalled the program and reinstalled, and did a system restored and all that other stuff and still no joy with the program recognizing the video source. Only thing I can surmise is that a driver for the program whether an external USB video driver has been fouled up or the software can no longer find the hardware. In addition I noticed in the first version I owned of this product that I had to dig around and find a 'specific' ROXIO USB VIDEO DRIVER for this program. Can you shed any further light on this as I am at the end of my rope?

[sknis]

It is indeed possible that the drivers for the device were corrupted. I don't know if that is all of the issue however. Put the device into a good USB port and then remove the device drivers using Windows Device Manager. Unplug the device and reboot your computer. Reinstall the program with your anti-virus turned off. Do not put the device into the USB port until the program is fully installed (reboot after the installation?) . Plug in the device and Windows will install the correct drivers. There is no need to search for them.

 

Nero may use different Windows controls for running the program. Make sure that you have the latest MSXML, and DirectX 9c installed. Here are some helpful links. The lastest version of Quicktime and of Windows Media Player may also be needed.

 

One thing that is poorly (?) written are some entries in the registry. An over aggressive registry cleaner such as System Mechanic or the one in Norton 360 can delete some Roxio entries. We strongly suggest that no one runs a registry cleaner.

 

I have used both the earlier version of VHS to DVD and this Version 3. with almost 100% success in capturing the video to my computer. My only wish is that the program would skip over gaps in the tape rather than it seeing them as the end of the tape.

[Jim_Hardin]

I would agree with Steve, that seems a logical track to follow.

 

You are still leaving out a whole bucket of useful info...

 

Did you use Nero to create a "DVD Movie" or just burn a data file onto a DVD which happens to play in your Player or PC?

 

You have given NO info on your PC or OS and as Steve mentioned, one can screw up a USB install very easily by thinking that Windows Knows What it is Doing

[Senior Tech]

Okay... take a look at these...

 

1 - Brought the program up finally (which I had to reload after turning everything off, shut down all antivirus, and shut down the firewall and reboot the computer... sheesh!). Anyway, the 'ROXIO VIDEO CAPTURE USB' driver loaded along with the 'USB 2861 Device' and STILL no VIDEO SOURCE recognized.

 

2 - I then decided to UPDATE the the CAPTURE driver and this is what I got: it updated to a generic 'USB CAPTURE DEVICE' and the ROXIO was gone, and STILL no VIDEO SOURCE. Everything has been done EXACTLY the way you have prescribed and still no video source is recognized. I also notice that when I run the program periodically that when you run the program that 'RESUME THE LAST PROJECT' selection doesn't show up either. Hmmmm...

 

Oh well I'll give it another day or two and then just go for the refund... sure wish this worked.

[Senior Tech]

Okay... Windows 7 ULTIMATE x64, 24GIG of RAM, INTEL i7 QUAD CORE, ATI RADEON 5700x2 etc., Windows Media Player 11, and on and on. I don't like braggin' about the hardware. It's all there and it works fine.

[cdanteek]

2 - I then decided to UPDATE the the CAPTURE driver and this is what I got: it updated to a generic 'USB CAPTURE DEVICE' and the ROXIO was gone, and STILL no VIDEO SOURCE.

 

 

Okay... Windows 7 ULTIMATE x64, 24GIG of RAM, INTEL i7 QUAD CORE, ATI RADEON 5700x2 etc., Windows Media Player 11, and on and on. I don't like braggin' about the hardware. It's all there and it works fine.

 

Why did you update the driver?

 

It will never work after what you did!

 

It works fine on my setup similar to your hardware, check my signature under spoiler.

 

Folks that claim IT experience and great computer knowledge are the folks we have the most trouble helping, Senior Tech..

[sknis]

Sorry, I was hoping that somewhere along the line we would stumble across a solution.

 

Just for my information, can you post the dxdiag result (perhaps we can see something there). I know that some people with newer CPU with built in GPU AND a separate CPU card sometimes have issues with other programs. Windows doesn't know which one to use and defaults to the on board chip. The BIOS must be edited to set which one to use. In your case, that should not be an issue since you have everything else going for you.

 

Have you heard anything along those lines?

[Senior Tech]

Jim...

You there?

 

Wanted to keep the thread alive. I realize that my 'rant' had been dumped and that's okay, but can we try to reach an answer instead of avoiding the questions?

 

I CANNOT FIND THE 'ROXIO USB DRIVER' ANYWHERE! Seems that it would be a lot more accessible IF it is available. Also would be nice if ROXIO would put the driver on their site seeing as how it is their program and would obviously need their driver to operate, because the one I found doesn't work and I would be glad to send that to you if you would like.

Anyway... I uninstalled the 3 version and reinstalled my original and it took right off! WITHOUT the ROXIO USB specific driver (it ran under a generic USB CAPTURE driver along with the USB 2861 (in fact the 2861 is the one it actually used on the original load that I put back on the computer). Again, I am baffled as to why one version works fine and the other doesn't. The turning off everything and then turning everything back on gets a little annoying after a while but I have gotten used to it after about 20 reloads. Really need a little hard facts about loading this up that really works. Is there a 'DOC' file that goes through this step by step (without leaving any of the NOVICE stuff out)? You see I have done a ton of documentation in my career and by reading other documentors and correcting their mistakes (mostly assumption mistakes rather than keystroke by keystroke procedure) which leads to frustration on the end users part. This would be a great help if someone at ROXIO that is a good documentor could do a 'key by key' install doc. I could keep troubleshooting this until the cows come home, but I believe I have exhausted about every logical approach to loading this program that I can. Funny how it works for awhile and then stops to never work after that... then you can load the original and it works, but that's not what was paid for and that one should work as well (the number 3 version). Please understand that as fellow techs that we can't run from this, and we also can't disregard the efforts of someone that knows a little about computers to the continuation of questions of novices that most likely will never get the answer and be disgruntled about the whole thing. I can be taught... but I am having a tough time finding a teacher that can 'troubleshoot' through this.

[cdanteek]

Jim...

You there?

 

Wanted to keep the thread alive. I realize that my 'rant' had been dumped and that's okay, but can we try to reach an answer instead of avoiding the questions?

 

I CANNOT FIND THE 'ROXIO USB DRIVER' ANYWHERE! Seems that it would be a lot more accessible IF it is available. Also would be nice if ROXIO would put the driver on their site seeing as how it is their program and would obviously need their driver to operate, because the one I found doesn't work and I would be glad to send that to you if you would like.

Anyway... I uninstalled the 3 version and reinstalled my original and it took right off! WITHOUT the ROXIO USB specific driver (it ran under a generic USB CAPTURE driver along with the USB 2861 (in fact the 2861 is the one it actually used on the original load that I put back on the computer). Again, I am baffled as to why one version works fine and the other doesn't. The turning off everything and then turning everything back on gets a little annoying after a while but I have gotten used to it after about 20 reloads. Really need a little hard facts about loading this up that really works. Is there a 'DOC' file that goes through this step by step (without leaving any of the NOVICE stuff out)? You see I have done a ton of documentation in my career and by reading other documentors and correcting their mistakes (mostly assumption mistakes rather than keystroke by keystroke procedure) which leads to frustration on the end users part. This would be a great help if someone at ROXIO that is a good documentor could do a 'key by key' install doc. I could keep troubleshooting this until the cows come home, but I believe I have exhausted about every logical approach to loading this program that I can. Funny how it works for awhile and then stops to never work after that... then you can load the original and it works, but that's not what was paid for and that one should work as well (the number 3 version). Please understand that as fellow techs that we can't run from this, and we also can't disregard the efforts of someone that knows a little about computers to the continuation of questions of novices that most likely will never get the answer and be disgruntled about the whole thing. I can be taught... but I am having a tough time finding a teacher that can 'troubleshoot' through this.

 

What makes you think your post is gone?

 

Re-read post #9 in that thread!

 

http://forums.suppor...hs-to-dvd-rant/

 

That post you posted in Easy VHS to DVD 3 Plus.

 

Now you post in Roxio Community - Easy Media Creator Product - Creator 2012 - Video Capture and Output?

[Jim_Hardin]

Yes the post is still there as cd pointed out. I guess you forgot where you left it

 

Didn't we outlined the specific proceedures to delete the faulty Windows drivers then run the repair?

 

If it does not work on ONE of your PC's, it is due to something within that PC

 

With the EVD3 product, I know I installed that on 4 different PC's more than 20 times during testing and Not Once did the driver ever fail to install correctly ~ as long as the software was installed BEFORE the USB device was introduced...

 

BUT if you ever let Windows install the driver BEFORE the Software is installed, you MUST delete the 2 entries or it will NEVER work!!!

 

Insert USB Device

Delete Device Manager Entries (2)

REMOVE DEVICE

Reboot and Install or Repair EVD3 Software

Reboot and insert the USB Device

 

These steps are only ever needed if you let Windows do the driving

 

Make sure you locate the Topic you started, then we will Move/Merge these posts into it

[Senior Tech]

Okay... I'm done!

This program just doesn't work... it did but now it don't. I have thrown everything I can think at it and only have one comment.

 

If ROXIO is going to program a program such as this, they need to make it much smoother to load on 'all systems'. This, in my opinion, shouldn't have ever been this difficult to load. I am attaching a few files to verify that certain items that were done still resulted in the inability for the program to produce a VIDEO SOURCE. I even tried to go from a USB 3.0 which ironically loaded the ROXIO USB driver when detected, and then I switched over to the USB 2.0 where it kicked out the ROXIO USB driver and then loaded a GENERIC and asked for a restart of the computer. Whoooopee!

 

Thank you all for putting up with my attempts to get it to load. As a matter of fact, now the ORIGINAL won't work either.

[Jim_Hardin]

Sorry it did not work out for you!

 

There is no such thing as a program that works on each and every system out there... Well maybe in the world of Fairies and Unicorns

 

I do agree that Roxio could do with a better installer but have to say they have made many good improvements through the years.