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Roxio 2012 Direct X Installation Failure


beamer182
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Hello all,

So I'm having failures installing 2012 Creator, because the installer gets to the first step of publishing product features of Direct X 9 Runtime, then fails toward the end, and now I have no way of installing my software. I've tried uninstalling and reinstalling Direct X manually, I've tried the other options from Roxio Pro Instillation Interrupted post, still no success. Anybody able to help?

Log files attached..

LogFile 12-07-16 16-58.zip

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Hello all,

So I'm having failures installing 2012 Creator, because the installer gets to the first step of publishing product features of Direct X 9 Runtime, then fails toward the end, and now I have no way of installing my software. I've tried uninstalling and reinstalling Direct X manually, I've tried the other options from Roxio Pro Instillation Interrupted post, still no success. Anybody able to help?

Log files attached..

 

You followed this to the 'T'? If so call support for installation help..

 

Application is dying during the installation of DIRECTX

 

You'll need to do the following

1. Copy all files to hard drive

2. From the folder run command line

setup.exe DisableProducts=DIRECTX_FEB10 Mandatory=0

3. Select No when prompted to download updates at beginning

4. After installation completes download and install DIRECTX from here

http://www.microsoft...ls.aspx?id=8109

 

Why did you use two different CD Keys?

 

Execution of Windows Installer package 'C:\Users\Michael\AppData\Local\Temp\RoxioCreator2012_JX90AXD0R13\DIRECTX_FEB10\DxLauncher.msi' finished with exit code = 1618

07/07/12 23:30:57 - Updating install progress: 2 / 16, (null)

07/07/12 23:30:57 - Action InstallActions.DIRECTX_FEB10.Install failed with exit code 1618.

07/07/12 23:30:57 - Installation failed with error code 1618

07/07/12 23:30:57 - Rolling back installation

07/07/12 23:30:57 - Caught cancelation exception while running install actions

07/07/12 23:30:57 - Updating install progress: 2 / 16, Preparing to roll back...

07/07/12 23:30:57 - Updating rollback progress: 2 / 16, Preparing to roll back...

07/07/12 23:30:57 - Updating rollback progress: 2 / 16, Rolling back DirectX 9 Runtime

07/07/12 23:30:57 - Rolling back setup action: InstallActions.DIRECTX_FEB10.Install

07/07/12 23:30:57 - Action InstallActions.DIRECTX_FEB10.Install executing uninstall command line: "MSIEXEC.EXE /qn REBOOT=ReallySuppress /L*v "C:\Users\Michael\AppData\Roaming\Roxio Log Files\Roxio Creator 2012\12-07-07 23-25\DIRECTX_FEB10_Uninstall.log" /x {3A9527CF-4E91-4683-A03F-F1AD022126E5} REMOVE=ALL"

07/07/12 23:30:57 - Action InstallActions.DIRECTX_FEB10.Install rollback return code: 0

07/07/12 23:30:57 - Uninstalling Package: '{3A9527CF-4E91-4683-A03F-F1AD022126E5}', with Properties: 'REBOOT=ReallySuppress REMOVE=ALL'

07/07/12 23:31:00 - Execution of Windows Installer package '{3A9527CF-4E91-4683-A03F-F1AD022126E5}' finished with exit code = 1618

07/07/12 23:31:00 - Updating rollback progress: 1 / 16, (null)

07/07/12 23:31:00 - Failed waiting for uninstall process to finish; exit code = 1618

07/07/12 23:31:00 - Updating rollback progress: 1 / 16, Rolling back Microsoft .Net v3.5 SP1

07/07/12 23:31:00 - Rolling back setup action: InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB

07/07/12 23:31:00 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB has nothing to roll back

07/07/12 23:31:00 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_WEB rollback return code: 0

07/07/12 23:31:00 - Updating rollback progress: 0 / 16, Rolling back Microsoft .Net v3.5 SP1

07/07/12 23:31:00 - The product GOOGLE_TOOLBAR does not have a product code defined.

07/07/12 23:31:00 - The product GOOGLE_CHROME does not have a product code defined.

07/07/12 23:31:00 - The product RBVIRTUALFOLDER64_0160 does not have a product code defined.

07/07/12 23:31:00 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9D6DFAD6-09E5-445E-A4B5-A388FEEBD90D}.

07/07/12 23:31:00 - The product VIRTUALDRIVE64_13X does not have a product code defined.

07/07/12 23:31:00 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DB9C43F7-0B0F-4E43-9E6B-F945C71C469E}.

07/07/12 23:31:00 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9569E6BC-326A-432F-97AB-35263A327BF1}.

07/07/12 23:31:00 - The product SMARTSOUND_50 does not have a product code defined.

07/07/12 23:31:00 - Skipping CleanupReferenceCountRegistry; no ProductCode was defined.

07/07/12 23:31:00 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{302763FD-5CEA-4DFF-80C8-9B41414C4822}.

07/07/12 23:31:00 - The product DIRECTX_FEB10 does not have a product code defined.

07/07/12 23:31:00 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3A9527CF-4E91-4683-A03F-F1AD022126E5}.

07/07/12 23:31:00 - The product PS_C13X_EXPRESS_10 does not have a product code defined.

07/07/12 23:31:00 - Skipping CleanupReferenceCountRegistry; no ProductCode was defined.

07/07/12 23:31:00 - The product VIDEOCAP_USB_X64 does not have a product code defined.

07/07/12 23:31:00 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86DDDAAD-AEB9-42E5-BE01-0E8FABD2BB29}.

07/07/12 23:31:00 - The product VIDEOCAP_USB_X86 does not have a product code defined.

07/07/12 23:31:00 - The product ROXIOCENTRAL_6X does not have a product code defined.

07/07/12 23:31:00 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A12CF335-1B84-4781-9735-44E39C6D3DD0}.

07/07/12 23:31:00 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CE86D656-C887-4EF1-B2D7-2A1075435964}.

07/07/12 23:31:00 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{729B89D0-946A-407E-A121-343BD3320C40}.

07/07/12 23:31:00 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{729B89D0-946A-407E-A121-343BD3320C40}.

07/07/12 23:31:00 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FFAC39DA-CF79-434B-A6E0-4055689667D9}.

07/07/12 23:31:00 - The product DOTNETFX_351 does not have a product code defined.

07/07/12 23:31:00 - Skipping CleanupReferenceCountRegistry; no ProductCode was defined.

07/07/12 23:31:00 - Error: CleanupReferenceCountRegistry: Unable to open uninstall registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A07A0EEC-9EBC-4416-B74A-BABB48CBFD26}.

07/07/12 23:31:00 - The product DIVX_PLUS does not have a product code defined.

07/07/12 23:31:00 - Skipping CleanupReferenceCountRegistry; no ProductCode was defined.

07/07/12 23:31:00 - The registry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\\{AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52} could not be found or opened in GetProductInfo

07/07/12 23:31:00 - Removing registry entries for suite {AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52}.

07/07/12 23:31:00 - Unable to delete suite uninstall regitsry key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52}

07/07/12 23:31:00 - Cleaning cached files for suite {AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52}.

07/07/12 23:31:00 - Aborting on error code 1618

07/07/12 23:31:03 - Caught thrown dword 1618

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