Can't Burn Quicktime Video In Toast 9

[jtgolfer]

I'm using a MacBookPro with an Intel Core 2.66 i7 processor, 8GB of RAM and OS 10.7. I am not using Apple's SuperDrive but instead using a $55 external LG DVD dual layer burner purchased from Other World Computing. My burning software is Toast 9, although I do have Toast 11 ordered.

 

I've tried two different types of media — Memorex and Verbatim.

 

The size of the file is 8.39GB.

 

The error message I continue to get is:

The drive reported an error:

Sense Key = MEDIUM ERROR

Sense Code = 0x73, 0x04

 

I first tried using the MBP's SuperDrive but got an error with that. Then decided to buy an external burner after reading about problems with the SuperDrive.

 

I can just burn the QuickTime file to a DVD but no auto play.

 

Thanks.

[tsantee]

It's not uncommon to get medium errors when burning to Memorex DL discs (I'm presuming that's what you're doing). You might try choosing Save as Disc Image and then selecting the resulting .toast file using the Image File setting in the Toast Copy window to burn to the Verbatim DL disc. Open the Recorder Settings window and choose a slower burn speed than best. The available burn speeds are in bold type after the blank disc is recognized. Also check that you have the most recent firmware update for the LG drive.

[jtgolfer]

Yes, I had read about Memorex problems. That's why yesterday I bought Verbatim but experienced the same problem. I also was burning at 2X and not at the best setting.

 

I'll try your other suggestions. Frustrating.

 

Thanks.

[jtgolfer]

Hello.

 

I tried your method and got the same message within a few minutes of starting. Usually that message doesn't pop up until almost the very end. I also tried burning it to my 2010 MacBook Pro's SuperDrive but got a power error using that method.

 

And I forgot to mention that before I did all of this I upgraded to Toast 11.

 

Perhaps there's a problem with the file, although it plays fine when I click it. Maybe there's a problem with the LG burner. Maybe there's a problem someplace else, and I freely admit this is all relatively new to me. I've burned dozens of DVDs but just copying photos and such. Creating a video DVD from a .mov file has thus far proven impossible.

[tsantee]

Hello.

 

I tried your method and got the same message within a few minutes of starting. Usually that message doesn't pop up until almost the very end. I also tried burning it to my 2010 MacBook Pro's SuperDrive but got a power error using that method.

 

And I forgot to mention that before I did all of this I upgraded to Toast 11.

 

Perhaps there's a problem with the file, although it plays fine when I click it. Maybe there's a problem with the LG burner. Maybe there's a problem someplace else, and I freely admit this is all relatively new to me. I've burned dozens of DVDs but just copying photos and such. Creating a video DVD from a .mov file has thus far proven impossible.

This is puzzling. Try this: in the Finder change the .toast extension of the disc image to .iso. Now open Disk Utility and choose Open Disk Image from the File menu. Select it in the left panel and click the burn icon. Hopefully it will burn the disc without error.

[jtgolfer]

Here's the message I got:

 

Unable to burn "Cinderella.iso." (The burn failed because of a medium write error).

 

This message popped up within 30 seconds of me hitting the Burn icon in Disk Utility.

[tsantee]

I'd contact Otherworld and tell them about this. If you can't burn a DL disc to Verbatim media with either Toast or Disk Utility something is wrong with the drive, in my opinion. I'd request a replacement.