Drivers

[beani]

hi all,

i received my game cap through the post this morning and been trying to get it working ever since.

i installed the software first, as that was going i wired it all up, no problem, then i plugged it into my computer and the problem jumped out and smacked me in the face.

my computer installed the RGC as a USB Input Device, so opened up the supplied software, didn't detect it. no source, signal, nothing.

so i opened up the device manager, and its under Human interface devices, tried uninstalling, reinstalling, disabling, tried force installing the drivers which i managed to get a hold of but nothing. even tried uninstalling and reinstalling the software, nothing.

phoned up tech support, got a indian boy that just about knew how to turn a computer on, no help there.

starting to think that i've wasted my money.

any ideas?

[ogdens]

Have a look at this link, its a long one.

 

 

http://forums.support.roxio.com/topic/82366-roxio-game-capture-problem-help/

[beani]

tried what is suggested there, nothing. does anyone know how i could manually go into the files and dump them in there and make the registry edits myself?

[ogdens]

Did you follow the instructions exactly in post #20 in the link I sent you.

[beani]

yeah, tried that just now and few times before, nothing.

[cdanteek]

yeah, tried that just now and few times before, nothing.

 

Then you didn't do it right!

 

Open device manager and plugin and unplug the RGC USB device. Take note what changes in device manager what entries show up.

 

Once that is done you need to right click uninstall them when the USB device is plugged in. When that is done remove the USB device and reboot the PC. Now put the RGC disc in a drive and run repair when it's offered, when repair is done reboot the PC. Now open device manager and plugin the USB device, what shows in device manager now?

 

[beani]

did that as described, i also tried uninstalling the driver, reboot, uninstalling everything to do with roxio, reboot, reinstalling it all, reboot and plugging it back in, and i end up with the same as i did before i did all that and then after, the highlighted USB Input Device is all that changes when i plug and unplug the device, hes a screen

 

 

Uploaded with ImageShack.us

[cdanteek]

did that as described, i also tried uninstalling the driver, reboot, uninstalling everything to do with roxio, reboot, reinstalling it all, reboot and plugging it back in, and i end up with the same as i did before i did all that and then after, the highlighted USB Input Device is all that changes when i plug and unplug the device, hes a screen

 

 

Uploaded with ImageShack.us

 

I can't watch over your shoulder!

 

i also tried uninstalling the driver

 

What does that mean?

 

I've let windows install generic drivers for the device, deleted them rebooted ran repair plugged in the device and fixed it several times.

 

I know it works if you follow what I told you.

[beani]

i might have a duff device then, got an email from tech support with a method in it, al try it and see if it works, if it does al post it here lmao

[cdanteek]

got an email from tech support with a method in it

 

I would like to see that.

 

Post it or send me a private message..

[beani]

A.Uninstall Game Capture according the following instructions:

 

1. Disable your startup applications using MSCONFIG. This will disable any unnecessary background or system tray applications from loading.

Go to the Start menu and type "msconfig" in the Search programs and files field and press the "Enter" key.

In the System Configuration window, select the Startup tab.

Click the Disable All button.

Then go to the Services tab.

Uncheck Roxio Hard Drive Watcher 12, RoxioDB12, and Roxio SAIB Service, and CinemaNow Service.

Click the Apply button, then click the OK button.

Click the Restart button.

 

To reverse this at the end of installation, go back into MSCONFIG and select Enable All and restart (that can be done once installation is complete).

 

Note: Some anti-virus/spyware programs may not be disabled using the steps listed above. You may need to check with your anti-virus/spyware vendor on how to temporarily disable them.

 

2. Remove all Roxio and sonic programmes through Control Panel.

Go to Start -> Control Panel

Under Programs, click Uninstall a program

 

3. For the step below you will need to show hidden files. This can be done by clicking Start -> My Computer then go up and click on Organize -> Folder and Search Options. Click on the View tab. Make sure show hidden folders is selected and click Apply.

 

Delete these folders from your hard drive. Not all folders may be present.

 

NOTE: When trying this step you may receive a message that a "file is in use". Simply drag that file to your desktop and it can be removed after restarting the computer. Also note that "Username" referred to below is the name you use when logging into Windows Vista.

 

Note: If you have never installed any Roxio software prior to this, you may not see some items to remove in this step.

 

C:\Program Data\Roxio

C:\Program Data\Sonic

C:\Program Files\Roxio

C:\Program Files\Roxio ...

C:\Program Files(x86)\Roxio - (x64 bit systems only)

C:\Program Files(x86)\Roxio ... - x64

C:\Program Files\Common Files\Roxio Shared

C:\Program Files\Common Files\Sonic Shared

C:\Program Files\Common Files\PX Storage Engine

C:\Users\Username\App Data\Local\RoxioCentralFX

C:\Users\Username\App Data\Local\ Sonic_Solutions

C:\Users\Username\App Data\Roaming\Roxio

C:\Users\Username\App Data\Roaming\Sonic Solutions

C:\Users\Username\App Data\Roaming\Roxio Log Files

C:\Users\Username\App Data\Local\Roxio (x86/x64)

Empty the recycle bin once the steps above are completed.

 

4. Clean your registry.

 

WARNING: THE NEXT STEP INVOLVES EDITING YOUR SYSTEM REGISTRY. WE STRONGLY RECOMMEND YOU EXPORT YOUR REGISTRY BEFORE ATTEMPTING ANY EDITING. EDITING YOUR REGISTRY INCORRECTLY CAN CAUSE IRREPARABLE SYSTEM DAMAGE.

 

Registry Edit instructions for HKEY_CURRENT_USER folder:

 

Click on Start --> Type "regedit" in the Search field and press Enter on your keyboard.

Double-click the HKEY_CURRENT_USER folder this will expand or open the folder.

Locate the Software folder.

Locate the Roxio folder.

Right click on Roxio and click delete.

Do the same for the Sonic folder (if present).

Close the HKEY_CURRENT_USER folder.

 

Registry Edit instructions for HKEY_LOCAL_MACHINE folder:

 

Double-click the HKEY_LOCAL_MACHINE folder this will expand or open the folder.

Locate the Software folder

Locate the Roxio folder

Right click on Roxio and click delete.

Do the same for the Sonic folder (if present).

Close the HKEY_LOCAL_MACHINE folder.

 

5. Delete the history and the Cookies from your browser

 

6. Restart the computer then reinstall your Roxio software.

 

B. Prepare the computer to install Roxio product according this link:

 

http://corel.force.com/roxio/articles/en_US/Master_Article/000012552-Preparing-your-computer-for-installing-Roxio-products?retURL=%2Fapex%2Fkbsearchresultspage&popup=false&lang=en_US&productTopCategory=Roxio&applicationSubCategory=NONE&productSubCategory=NONE&topicCategory=NONE&topicCategoryText=NONE&subTopicCategory=NONE&subTopicCategoryText=NONE&articleId=kA060000000L3eQ

 

C.Create a new admin account and launch the installation in this new account

[cdanteek]

Try it then.

 

It's a generic uninstall reinstall for several Roxio products.