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Roxio Creator 2012 ... Very Slow ... Hangs

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Roxio Creator 2012 -> Video/Movies -> Create DVD's -> Roxio MyDvd starts -> :Project Type -> 2D DVD -> Project View (section) -> Movies (tab) -> Menu Tasks (section) -> Add New Movie -> select .TiVo file ->: Burn (button) -> Burn Project ... just sits there ... does nothing ... cannot select anything on that screen.

 

The first time I tried this, it worked and burned a DVD ... although it was very slow. The second time it hung ... would not proceed ... even after re-booting, would not proceed.

 

Note that the computer normally runs quite fast. Attached is a DxDiag.txt file.

DxDiag.txt

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Nothing jumps out at me... (Edit: I see Hauppauge WinTV-7164 Analog TV Tuner listed. Is that where the TiVo files are comming from?)

 

As the source file is TiVo, I would suspect the Source File or at least a problem within that file :glare:

 

A quick test using files of known qualit would be a project using the Sample Windows Media files... (search your PC for WMA files)

 

If they fail then you want to try 2 more steps...

 

One: Update your video card drivers & software - AMD

 

(Roxio uses your Video Card to process files Catalyst is up to version 12.6 this month
;)
)

 

Two: With your Anti Virus disabled, insert your disc and start to install Creator 2012. Only choose Repair when it is offered.

 

Go through those steps and see if that doesn't make it better. If not post back!

 

------------------

System Information

------------------

Time of this report: 7/21/2012, 06:34:59

Machine name: SAGE110825

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.120504-1619)

Language: English (Regional Setting: English)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 12/22/10 10:56:42 Ver: 17.02

Processor: AMD Athlon™ II X2 240 Processor, MMX, 3DNow (2 CPUs), ~2.8GHz

Memory: 3328MB RAM

Page File: 651MB used, 4558MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.5512 32bit Unicode

------------

DxDiag Notes

------------

DirectX Files Tab: No problems found.

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: ATI Radeon HD 4250

Manufacturer: ATI Technologies Inc.

Chip type: ATI Radeon HD 4250 (0x9715)

DAC type: Internal DAC(400MHz)

Device Key: Enum\PCI\VEN_1002&DEV_9715&SUBSYS_843E1043&REV_00

Display Memory: 700.0 MB

Current Mode: 1920 x 1200 (32 bit) (60Hz)

Monitor: Plug and Play Monitor

Monitor Max Res: 1600,1200
Edited by Jim_Hardin

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The TiVo files are on the hard disk. They were downloaded directly from a TiVo box. The Hauppauge tuners are remnants of SageTV (which is superior to TiVo, but is being obsoleted).

 

SageTV has been removed. Don't know if there is an easy way to remove the Hauppauge drivers.

 

The files appear to be ok. They play fine using Windows Media Player.

 

I have run a repair on Roxio. Don't know the name of the video drivers. Not sure that is a problem as the videos play fine via Windows Media Player. Plus some of the TiVo files burn fine ... not sure of the difference since all of the files were downloaded using the TiVo Desktop program.

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Not that this is any of your problem but I find it interesting.

 

Display Devices

---------------

Card name: ATI Radeon HD 4250

Manufacturer: ATI Technologies Inc.

Chip type: ATI Radeon HD 4250 (0x9715)

DAC type: Internal DAC(400MHz)

Device Key: Enum\PCI\VEN_1002&DEV_9715&SUBSYS_843E1043&REV_00

Display Memory: 700.0 MB

Current Mode: 1920 x 1200 (32 bit) (60Hz)

Monitor: Plug and Play Monitor

Monitor Max Res: 1600,1200

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The TiVo files are on the hard disk. They were downloaded directly from a TiVo box. The Hauppauge tuners are remnants of SageTV (which is superior to TiVo, but is being obsoleted).

 

SageTV has been removed. Don't know if there is an easy way to remove the Hauppauge drivers.

 

The files appear to be ok. They play fine using Windows Media Player.

 

I have run a repair on Roxio. Don't know the name of the video drivers. Not sure that is a problem as the videos play fine via Windows Media Player. Plus some of the TiVo files burn fine ... not sure of the difference since all of the files were downloaded using the TiVo Desktop program.

Playing a file, tests NOTHING!

 

Players, play, that is what they do and are designed to swallow a lot of errors!

 

Render takes apart a file byte by byte and is not tolerant of any errors within the file, hence test with files of KNOWN quality!!!

 

cd does raise a good question. How can you set the resolution to one that your monitor doesn't even support :huh:

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All of the files were downloaded using the TiVo Desktop program. Not sure why there would be any difference.

 

Some files were recorded on the same channel ... hard to make them more similar ... yet some burn fine, others hang the computer.

 

Also I find it strange that selecting a file causes "everything" to go into slow motion ... verrrrrrrrrrrrrry slow motion ... tens of minutes. If there is a defect in a file, why not alert the user immediately?

 

Regarding the CD ./ monitor ... I installed it ... brand new ... took the defaults. What should I do to rectify the problem?

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I you are unwilling to try what has been suggested, I don't see how I can be of anymore help...

 

Look under Support for contacting Roxio and best of luck with this.

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What are you suggesting I do?

 

As already suggested in post #7....contact Support (top of this page).

 

post-68-0-48785000-1343247760_thumb.png

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