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Roxio Game Capture Showing No Signal



I have just recently bought a roxio game capture for my xbox. I also purchased the xbox av cable. I had it all set up and the software installed on laptop (which is running windows vista) but when I went to record it says no signal and has a black screen, however I am able to hear the audio. I have checked all of the other forums but none of the solutions seem to work. I have also checked the device manager and everything seems fine there. I don't know what to as I really wanted to capture some of my gameplay.

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