Roxio 12 Pro Will Not Open

[Budmn]

I use Roxio 12 Pro Mostly for Video Capture. This morning every time I would try to access My Video Capture device (Dazzle) It would tell me video capture has stopped working and close the video capture screen. well I rebooted Computer and now Roxio will not open at all ( I get a Roxio has stopped working error popup). I went into properties and the Compatibility box is NOT checked. Roxio has always been on this computer. and always worked pretty good except for like a month ago I tried to check for a update and I got a warning telling me product wasn't registered even tho it was

 

Win 7 home premium

service pack 1

64 bit

 

dell XPS desktop

 

Thanks for any help

 

Bud

[sknis]

Perhaps the drivers for that Dazzle device caused an issue with the Roxio Creator 2012 program. Remove the dazzle device and remove the drivers for it via Windows Device Manager.

 

Shut off your anti-virus, put the disc back into your computer and run repair when that option is presented.

 

Try opening the program before you plug in the Dazzle device. I'm surprised you were ever able to capture with that device since, for the most part, they are incompatible.

 

Now plug in the device and see if it works or if it screws up Creator 2012.

[Budmn]

Thanks for the feedback. My Roxio product was a download so I don't have a disk. I knew I physically hadn't changed anything on the computer. It may not have been the right thing to do But I did a system restore going back 6 days and now everything is back working as it was before. I guess I will have to see.. Is there a way to re download the roxio pro 12 program? I swore I purchased a backup disk but you think I can find it? Thanks again

 

Bud

[sknis]

To re-download, read this (link)

 

Many times when the program stops working, the problem can be traced back to an overactive Registry Cleaner. DON"T use one. Some are stand alone (like Registry Mechanic), some are included in disk cleaning programs (like CCleaner) but the worst offenders are those that are in some ani-virus programs. There is really no need to do any kind of registry cleaning.