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Michael Pollock

Valid Cd Key Is Not Being Accepted

Question

I was obliged to reformat my hard drive and reinstall all my software. When I attempted to reinstall my Roxio EMC10, I am getting message stating that the CD Key is not valid even though I am typing the same directly from the cd sleeve. I would appreciate any assistance in getting this software reinstalled.

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I was obliged to reformat my hard drive and reinstall all my software. When I attempted to reinstall my Roxio EMC10, I am getting message stating that the CD Key is not valid even though I am typing the same directly from the cd sleeve. I would appreciate any assistance in getting this software reinstalled.

 

How many times have you installed the software?

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I honestly cannot say, but am confident it is just the second time as I had been running the software from a drive I moved from another computer and configured as a slave after the registry on the same became corrupted.

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Michael,

 

Have you checked the key letters/numbers and tried alternates? The most common errors are substituting a capital O for a zero, or a capital I for a one.

 

If substituting zero and 1 for O and I don't work, please send me a private message with the key as you see it. I will try it out on my EMC 10 disc and should be able to tell you if there is something wrong with your system or your character recognition.

 

To send a private message, just mouse over my name at the top of this message, then click 'Send message' in the box which pops up, and follow your nose from there.

 

Regards,

Brendon

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