Upgrade

[davidrsykes]

I had a registered version of EMC 7 and got an email offering me an upgrade to EMC 8 for £44.99, £15 less than the full retail price. It seemed a good deal but on checking round found it for £42.97 at Amazon. I contacted Roxio by email asking how a loyal customer could buy it from an independent retailer cheaper than from them. I got the standard automatic reply and nothing more. I was in PC World this morning and they were selling it for £39.99 so I bought it. I am pleased with what I have seen of it up to now but am still upset by Roxio's customer service.

 

Meggie

[sknis]

I understand that you are upset about being able to buy the program cheaper from a retailer than from Sonic directly. In the US, there is a practice of selling something well under the retail price (at a loss) in order to get you into the store or web site where; hopefully, you will buy something else. The two combined sales will result in a profit for the store. While you were on Amazon, did you look at the other things they had? Did you buy anything else? If not, you got a great deal; if so, you only got a good deal. I'm sure that practice is not restricted to the US.

 

Enjoy V8. Try the DVD music disc and the Panorama picture function.

 

I had a registered version of EMC 7 and got an email offering me an upgrade to EMC 8 for £44.99, £15 less than the full retail price. It seemed a good deal but on checking round found it for £42.97 at Amazon. I contacted Roxio by email asking how a loyal customer could buy it from an independent retailer cheaper than from them. I got the standard automatic reply and nothing more. I was in PC World this morning and they were selling it for £39.99 so I bought it. I am pleased with what I have seen of it up to now but am still upset by Roxio's customer service.

 

Meggie

[james_hardin]

I understand that you are upset about being able to buy the program cheaper from a retailer than from Sonic directly. In the US, there is a practice of selling something well under the retail price (at a loss) in order to get you into the store or web site where; hopefully, you will buy something else. The two combined sales will result in a profit for the store. While you were on Amazon, did you look at the other things they had? Did you buy anything else? If not, you got a great deal; if so, you only got a good deal. I'm sure that practice is not restricted to the US.

 

Enjoy V8. Try the DVD music disc and the Panorama picture function.

 

Ever see an "upgrade" offer from MS that you couldn't beat by shopping around?