Won't Take My Money - Anybody Else?

[Flying Guy]

I tried to oder the upgrade to NXT but after fillling in my credit card information and completing the transaction I kept getting a message "transaction failed" or something like that. The credit card is valid and has $30,000.00 credit limit. Tried twice. Then tried again using my paypal account but got the same message. Very frustrating.

 

I wrote a complaint and got a message back a day later telling me to go to some website "findmyorder.com" with instructions to fill in an order number given in the email. So I go there and put in the order number but am given message "order not found." And cannot reply to the bogus email from sonicstorescs@digitalriver.com because it is "no reply email."

 

Anybody else having this problem?

 

I am SO FRUSTRATED!

 

Not to sound paronoid but it almost feels like digital river and sonic are trying to torture me when I am trying to order from them. The last time I ordered from Roxio I went through the same crap and finally had to call them to get the software. There is nothing wrong with my credit card and pay pal accounts.

[Robbie Doo]

I was getting the same error. However, there are 2 "Submit Order" buttons on the page. I used the top one and it went through. Maybe the bottom button is not programmed correctly.

[Jim_Hardin]

Wow!!!

 

Let us know if the top one does work for you.

[Flying Guy]

Tired it again and used the top button. Nope, still refuses me. Much as it irritates me, I guess I will have to call in and place the order over the phone.

[Jim_Hardin]

Thanks for trying and for getting back.

[Guest ivanatrox]

Flying Guy - we are investigating the issue. If you want to provide me your phone number through PM, I'll have someone contact on Tuesday (since Monday is a holiday) to place an order for you.

 

Thanks!

 

Ivan

[Flying Guy]

Hello Ivan, I assume your are with Roxio or Corel? Nice to hear someone is actually interested. I did finally call in and place the order by phone with no problem. Just a pain in the &%$ after wasting my time trying to place the order online.

 

I honestly don't think anyone at Roxio, or Corel, or Digital River really cares about this incident, but it also happened to me last year when I tried to place an order. I have an 800 credit rating, a perfectly good Mastercharge ($30,000.00 credit limit) and an active and good paypal account. All were refused. Complete CRAP.

 

Unfortunately, I cannot figure out how to do a PM on this board but if you are truly interested in addressing this problem send me an email to the address here and I will respond with my number.

 

RoxioProblem@bs747.com

 

Bruce

[cdanteek]

Yes Ivan cares and works for Roxio.

 

Never post your email address on a public forum unless you like Spam?

 

[Guest ivanatrox]

Emailed.

 

Ivan