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Won't Take My Money - Anybody Else?

Flying Guy


I tried to oder the upgrade to NXT but after fillling in my credit card information and completing the transaction I kept getting a message "transaction failed" or something like that. The credit card is valid and has $30,000.00 credit limit. Tried twice. Then tried again using my paypal account but got the same message. Very frustrating.


I wrote a complaint and got a message back a day later telling me to go to some website "findmyorder.com" with instructions to fill in an order number given in the email. So I go there and put in the order number but am given message "order not found." And cannot reply to the bogus email from sonicstorescs@digitalriver.com because it is "no reply email."


Anybody else having this problem?




Not to sound paronoid but it almost feels like digital river and sonic are trying to torture me when I am trying to order from them. The last time I ordered from Roxio I went through the same crap and finally had to call them to get the software. There is nothing wrong with my credit card and pay pal accounts.

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Guest ivanatrox

Flying Guy - we are investigating the issue. If you want to provide me your phone number through PM, I'll have someone contact on Tuesday (since Monday is a holiday) to place an order for you.





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Hello Ivan, I assume your are with Roxio or Corel? Nice to hear someone is actually interested. I did finally call in and place the order by phone with no problem. Just a pain in the &%$ after wasting my time trying to place the order online.


I honestly don't think anyone at Roxio, or Corel, or Digital River really cares about this incident, but it also happened to me last year when I tried to place an order. I have an 800 credit rating, a perfectly good Mastercharge ($30,000.00 credit limit) and an active and good paypal account. All were refused. Complete CRAP.


Unfortunately, I cannot figure out how to do a PM on this board but if you are truly interested in addressing this problem send me an email to the address here and I will respond with my number.





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