djdvd Posted September 2, 2012 Report Share Posted September 2, 2012 i attatched error and log file , my windows is xp sp3 trust port 2013 Untitled.rtf Link to comment Share on other sites More sharing options...
Jim_Hardin Posted September 2, 2012 Report Share Posted September 2, 2012 You have wrecked your software If you use a Registry Cleaner, un-install it and throw it away! If it is part of your AV, disable it!!! To fix it after that: Turn OFF any Anti Virus software as well as any Firewalls Start to install the program only choose Repair when it is offered. After it completes you can turn ON your AV & Firewalls then reboot. You will need to check for any updates That should do the trick Link to comment Share on other sites More sharing options...
djdvd Posted September 3, 2012 Author Report Share Posted September 3, 2012 hello jim hardin , so thanks , did you analyze log file ? its generated by sltrace, i try your soloution and warn it to you , but why? why i must be disable trustport 2013 ?! it dosent work well or roxio have malvare?! Link to comment Share on other sites More sharing options...
djdvd Posted September 3, 2012 Author Report Share Posted September 3, 2012 i disable av at all, and repair for more times but dosent fix my problem !! help ! Link to comment Share on other sites More sharing options...
Jim_Hardin Posted September 3, 2012 Report Share Posted September 3, 2012 Yes I did look at it but it does not give us much more than the error message. Here it is opened up: 09/02/12 22:23:24 x86 - This is a simple message (test) 09/02/12 22:23:24 x86 - WARNING: This is a warning (test) 09/02/12 22:23:24 x86 - ERROR: This is an error (test) 09/02/12 22:23:24 x86 - Security Library version: 8.13.01.0 09/02/12 22:23:24 x86 - Initializing Product FeatureName: RoxioCentral60 Language: MUI Silent: 0 CheckForUpdatesNow: 1 CheckForUpdatesSilent: 1 09/02/12 22:23:24 x86 - CheckFeatureName: Current FeatureName: RoxioCentral60 09/02/12 22:23:24 x86 - Saved FeatureName: RoxioCentral60 09/02/12 22:23:24 x86 RoxioCentral60 - LoadCertificates 09/02/12 22:23:24 x86 RoxioCentral60 - Number of vectors found: 1 09/02/12 22:23:24 x86 RoxioCentral60 - IsValidProductCode 09/02/12 22:23:24 x86 RoxioCentral60 - ERROR: InstallDateTime was not found for: {77CDA026-3860-4C95-8233-34F3CEF121FB} 09/02/12 22:23:28 x86 RoxioCentral60 - InitProduct returning: 0 09/02/12 22:23:28 x86 RoxioCentral60 - Security Library is exiting I was hoping that the Repair would be enough to restore the missing parts Some AV software prevents installers from completing all tasks, which is why we want to disable them before Install or Repair. I think what you need to try next is to uninstall the program through Windows Control Panel ~ Programs and Features. I would then Reboot and do a normal Install (AV Off) One thing I am curious about? Was XP installed in English or another language? Roxio uses the language that Windows was installed with to determine what it will run in. This can lead to some other problems but not the one you have been seeing. Try the uninstall/reboot/install cycle and let's see where that takes us. Link to comment Share on other sites More sharing options...
sknis Posted September 3, 2012 Report Share Posted September 3, 2012 A quick question, is you cmos battery good? ONE way of telling is that the date/time you show on your computer is correct? See this link. Link to comment Share on other sites More sharing options...
djdvd Posted September 3, 2012 Author Report Share Posted September 3, 2012 hello skins , my date and time is reguarly , no problem , cmos battery is healthy Link to comment Share on other sites More sharing options...
djdvd Posted September 3, 2012 Author Report Share Posted September 3, 2012 hello Jim_Hardin , windows xp is english language and i install persian too , ok ,i use all parts of roxio creator such as creator classicd , video copy and.. but when i want to see main page of program , i see error , ok i disable trustport 2013 and i remove completely and install it again , i hope to fix my problem , wait pls... Link to comment Share on other sites More sharing options...
djdvd Posted September 3, 2012 Author Report Share Posted September 3, 2012 thank you , i uninstalled and disable trustport 2013 and install again problem is fixed, but i offer contact trustport company( trustport internet security 2013 ) to fix problem forever so thanks ! i used roxio easy creator 2006 and all of next versions and love this powerfull software ! Link to comment Share on other sites More sharing options...
djdvd Posted September 3, 2012 Author Report Share Posted September 3, 2012 i removed and disable trustport internet security 2013 and install again , problem is fixed: , but i offer contact av companies and fix problem forever so thanks i used roxio creator from 2006 and next versions and i love this powerful software Link to comment Share on other sites More sharing options...
Jim_Hardin Posted September 3, 2012 Report Share Posted September 3, 2012 That is great! I don't know that I would be too harsh on Trustport. It may have been a problem for the first install and not really reached by the Repair. You should be able to run it now (Trustport) just set it up so that it leaves your Registry alone But they do offer support so contact may yield you some information... Glad it started working! Nothing more frustrating than software you can't use Link to comment Share on other sites More sharing options...
djdvd Posted September 3, 2012 Author Report Share Posted September 3, 2012 thanksd my friend , when i use video copy ( dvd video) sometimes roxio is crashed and closed and dvd drive crashed until reboot ( cant eject door manually until reboot windows) how i do fix it?( mostly double layer 8.5gb problem) my drive is lg 24x sata dvdram-gh24ns90 Link to comment Share on other sites More sharing options...
Jim_Hardin Posted September 3, 2012 Report Share Posted September 3, 2012 I don't know... (I have had that happen too, but not lately) Does this happen now or was this a previous condition? Link to comment Share on other sites More sharing options...
dasnim Posted September 6, 2012 Report Share Posted September 6, 2012 hello , it happens now sometimes , in double layer dvds , i guess i should put trustport 2012 in game mode or disable it at all when roxio is started ! Link to comment Share on other sites More sharing options...
Jim_Hardin Posted September 6, 2012 Report Share Posted September 6, 2012 Hi dasnim. WHAT is is that happens with double layer DVD's and Trustport? If disabliing it works, that is a good workaround but I want to make sure that is actually the cause Link to comment Share on other sites More sharing options...
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i attatched error and log file , my windows is xp sp3 trust port 2013
Untitled.rtf
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