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xXChromeGhostXx

Invalid Cd Key Upon Install.rgc Device

Question

I've searched through quiet a few pages of the forums looking for this so sorry if it is a re-post but i found none on here in my searches.

I've been on the phone and email contact with customer support for roughly 3-4 hours on and off today for this issue. Yes my PC exceeds the requirements for the operating system i have plenty of free space and all that.

The issue i'm having is upon install once i go to enter my product key it says its invalid, at first i thought maybe this was the wrong key, but upon contacting the support line the assured me i was using the right one. So after this i tried and re-tried even flipping numbers/letters that may have been wrong or looked diff to me just cause of the font type. But to no avail it still wont accept my cd key# I'm seriously starting to regret purchasing this device if it won't even accept the cd key they send with the product.

.

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I've searched through quiet a few pages of the forums looking for this so sorry if it is a re-post but i found none on here in my searches.

I've been on the phone and email contact with customer support for roughly 3-4 hours on and off today for this issue. Yes my PC exceeds the requirements for the operating system i have plenty of free space and all that.

The issue i'm having is upon install once i go to enter my product key it says its invalid, at first i thought maybe this was the wrong key, but upon contacting the support line the assured me i was using the right one. So after this i tried and re-tried even flipping numbers/letters that may have been wrong or looked diff to me just cause of the font type. But to no avail it still wont accept my cd key# I'm seriously starting to regret purchasing this device if it won't even accept the cd key they send with the product.

.

 

I've sent you a Personal Message...

 

post-97-0-87723000-1347107749_thumb.jpg

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No i'm not sending anyone my Cd key you are now ignored.

 

BAHAHAHAHAHAHAHAHAHAHA! I do believe that he was trying to help you by seeing if your non-working key would work on an install with his software. I guarantee that he wasn't trying to get your key for personal use.

 

Contact Corel, and tell them to give you a new, working key.

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Well, I was just covering my own skin, I know most Cd Keys are a one time use deal, and well i'd rather not be ripped off by someone i don't know at all and never talked to before, so call me a douche or an &%$, but i'm watching myself, and also I have contacted roxio support multiple times as stated in the first post. But to no avail all i got was " send us a screenshot of our error when putting in the cd key and we will get back with you" That was all the help I got.

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Also, sorry for double posting, but hard to contact corel or roxio on the weekends seeing as they are closed.

Edited by xXChromeGhostXx

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Well, I was just covering my own skin, I know most Cd Keys are a one time use deal, and well i'd rather not be ripped off by someone i don't know at all and never talked to before, so call me a douche or an &%$, but i'm watching myself, and also I have contacted roxio support multiple times as stated in the first post. But to no avail all i got was " send us a screenshot of our error when putting in the cd key and we will get back with you" That was all the help I got.

 

Nothing wrong with being cautious, but cdanteek, for the past 8 years or so, has helped a multitude of folks, having problems.

 

And, the CD key can be used more than once.

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Well i have talked with cdanteek, whether choosing to continue offering his help or not is his choice, but i i have been highly agitated upon receiving this product, spending the money on it and on upgrading my pc to handle the software properly, so just snide and snappy i do apologize again. and i do feel rather stupid lmao.

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grandpabruce, thanks for the kind words and all the help.

 

xXChromeGhostXx

 

First shot is your CD Key exactly like you gave me in the PM.

 

Your key worked fine for me. I canceled the install after seeing the CD Key was good.

 

The second shot is your CD Key and me changing the last letter to a number 9 telling me the CD Key is invalid.

 

Make sure you use upper case letters and Roxio says 'Dashes will be added automatically'.

 

 

post-97-0-41505300-1347146772_thumb.jpg

 

post-97-0-48049000-1347146768_thumb.jpg

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Yes the key is just as i sent in the PM, the thing I don't get is it registered just fine on the website registration form. But even copy pasting directly form there I still receive the key is invalid.

This may seem silly but is it possibe that it won't go any further because my system doesn't meet the requirements? I know the installation disc wouldn't load on a friends older pc when i trasnfered the files to a usb flash drive then to my pc ( No cd driver installed yet its a desktop, just haven't found the one i want yet) but his wouldn't boot it due to lacking the system requirements.Nonetheless i got it succesfully switched over using a diff pc. But i was just thinking could this be a problem or would it not install at all if that where the case?

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Yes the key is just as i sent in the PM, the thing I don't get is it registered just fine on the website registration form. But even copy pasting directly form there I still receive the key is invalid.

This may seem silly but is it possibe that it won't go any further because my system doesn't meet the requirements? I know the installation disc wouldn't load on a friends older pc when i trasnfered the files to a usb flash drive then to my pc ( No cd driver installed yet its a desktop, just haven't found the one i want yet) but his wouldn't boot it due to lacking the system requirements.Nonetheless i got it succesfully switched over using a diff pc. But i was just thinking could this be a problem or would it not install at all if that where the case?

 

I doubt that but running it on a system that doesn't meet minimum system requirements means trouble.

 

The EULA End-user license agreement says one license one PC!

 

CD Drivers are part of the Microsoft operating system and no other is needed.

 

Remember one license one PC.

 

I don't have a clue.

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