2012 Creator Pro Can't Load

[KJPick50]

I can not load my new 2012 Creator Pro. I get the interrupted message and it rolls back. The log I have loaded is the only that will fit as the other logs are to large. I have four other logs that are larger files, but I hope this can help. This has been going on for 2 months now and I really hoping someone can help me, I am going insane.

 

Thank you to all who take the time to view.

 

Kelsey

 

LogFile.zip

 

Edited LogFile to remove CD Key..

[cdanteek]

Ok, Update:

 

I copied all files to the C: drive, I did the complete removal of Creator 2010 and it got farther than it ever had...but it still rolled back. This is the newest log file

 

Action InstallActions.EMC_13X.Install failed with exit code 1603.

09/15/12 22:51:25 - Installation failed with error code 1603

09/15/12 22:51:25 - Rolling back installation

 

 

SSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.

 

 

I asked that question in post # 7!

 

In my signature follow the clean un-install for C2010 and your operating system. Or use the appropriate un-installer here http://forums.suppor...al/#entry389062

 

After that follow this,

 

After 'Preparing your computer for installing Roxio products' here. Things I do before installation, in this order. Disable W-7 User Account Control (UAC), clean all cache, cookies, private data, clear history, delete the temp file contents (start run %temp%), run disc cleanup, empty the recycle bin, run disc defragmenter on the operating system C / installation drive (not to be done on a SSD Drive) . Reboot the PC, close all unnecessary running programs, disconnect from the internet and turn off / stop antivirus and firewall software. Now I'm ready to install the software.

 

Now when installing C2012 from the folder on your hard drive and it asks to check for updates tell it NO!

[KJPick50]

Thank you Digital Guru. I truly appreciate your time and help.

[sknis]

1) Did you install MSXML 4. ? If you don't have it on your computer then a) the secrity update won't install and 2) you will have issues with running the program.

 

2) Doesn't matter.

 

Did you make sure you installed the program to an administrator account and that you did not install it to run in compatibility mode?

 

Suggestion. Start from scratch USe Revo Uninstaller in the Moderate Mode to uninstall what got partially installed. Follow the install procedure in the link above to reinstall. MAKE SURE that you have shut off or diapbled your anti-virus.

 

I have no other suggestions.

[KJPick50]

Security Update for Microsoft XML Core Services 4.0 Service Pack 3 (KB2721692) is the item that won't update. Does this help? Also, for clarification, should I remove .net 4 framework or leave it installed?

 

Thank you

[sknis]

They have done a terrible job of helping. I have done the things you all have suggested with them too. That's why I came here, because it would take sometimes a week to get a response. They did tell me to remove .net 4. Should I have it installed and try to install again?

 

Thank you all for the help, it has been almost two months of not getting this loaded.

 

Why? I thought that I had said that .net 4 framework was NOT installed on my computer. I mentioned that only because of the recent MS updates to it that will not install. If you would have told us what updates didn't install, it would have been much simpler.

 

Are you thinking of MSMXL 4 which should be installed? Please be careful and precise. If we are telling you something and you are doing something else, you may be screwing up your computer even more.

 

The only thing no one has suggested is to download Revo Uninstaller PRO - free trial. Use it in the moderate mode to search for and uninstall the parts of Creator 2012 that were installed and may now be giving problems. Revo Pro is supposed to find and uninstall partially installed programs. Read their instruction; the utility is "forced uninstall". I and many others have used it successfully without issues but we followed the instructions faithfully.

 

Double check that you have updated your computer using these things (except for optical drive firmware).

 

Turn off your anti-virus and try again to reinstall the software.

[KJPick50]

They have done a terrible job of helping. I have done the things you all have suggested with them too. That's why I came here, because it would take sometimes a week to get a response. They did tell me to remove .net 4. Should I have it installed and try to install again?

 

Thank you all for the help, it has been almost two months of not getting this loaded.

[sknis]

There are two updates for .net 4 framework that have come out recently. If you don't have that on the computer, it won't install but it will keep coming back and asking you to install it again. Not having .net 4 is not important to this program.

 

What has Roxio/Corel told you?

[KJPick50]

Oh I did forget to mention that there is only one computer problem that I have notice and is when windows wants to update, everything will update but one file. I am not sure which or what file/update it is, but I won't ever work.

[KJPick50]

I have done everything from the above two post, well except removing the file listed below. I can not find it anywhere. I have search all over the computer and can not find it. Here is the latest log, I do appreciate your help and time. Please let me know if there is a next step.

 

C:\Windows\Installer\67ebb.msi

12-09-25 17-30.zip

[cdanteek]

After sknis advice above, locate this file and delete it. Do not empty your recycle bin in case we need to put it back.

 

C:\Windows\Installer\67ebb.msi

 

Try a install again.

[sknis]

Did you update your computer using the information in my post #2 and cd post #13? Here it is again. Don't just tell us that it is a new computer !

 

For now, do not worry about updating the firmware for your burner. Pay special attention to MSXML and DirectX.

 

Are you having any other computer problems?

 

You are installing the program with your anti-virus OFF are's you?

[KJPick50]

Any help out there?

[KJPick50]

I tried the last suggestion and again didn't work. I have attached the most updated log. I appreciate the help.

12-09-20 20-09.zip

[KJPick50]

Ok, Update:

 

I copied all files to the C: drive, I did the complete removal of Creator 2010 and it got farther than it ever had...but it still rolled back. This is the newest log file

12-09-15 22-31.zip

[KJPick50]

I just tried to re-install again. I did download the .msi installer file, I think.....

12-09-15 19-29.zip

[KJPick50]

Digital Guru -

 

I hate saying, but I am not sure I understand what you posted. Is this something I can search for on my computer? Would it be on a Window's backup disk? Like I said, I just don't understand.

 

Kelsey

 

 

Not a bad disc.

 

ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.

 

Original package ==> C:\Users\Coach Pick\Desktop\Roxio\EMC_13X\Roxio Creator 2012 Pro.msi

MSI (s) (9C:80) [19:38:35:085]: Package we're running from ==> C:\Windows\Installer\20694.msi

[cdanteek]

Not a bad disc.

 

ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.

 

Original package ==> C:\Users\Coach Pick\Desktop\Roxio\EMC_13X\Roxio Creator 2012 Pro.msi

MSI (s) (9C:80) [19:38:35:085]: Package we're running from ==> C:\Windows\Installer\20694.msi

[sknis]

Yes I did, I saved the disc to my desktop then did the install from there and had the same results.

 

Kelsey

 

 

I edited my response while you were responding. It is likely that you have a bad disc. Contact Roxio/Corel SAles onb Monday.

[cdanteek]

Did you have a previous Roxio version installed on your PC before trying to install C2012 Pro ?

[KJPick50]

Yes I did, I saved the disc to my desktop then did the install from there and had the same results.

 

Kelsey

[sknis]

Please clarify. Did you try copying the disc to a folder on your computer an try to install it from there?

 

If so an d it still doesn't install, you may have a bad disc. Contact Corel Sales support on Monday.

[KJPick50]

I have attatched more of the log files. Please let me know what else I need to do. I bought the program direct from Roxio and the disc is clean. I have tried several times to load from the hard drive as well.

 

Again, I appreciate any help and the time it takes.

 

Kelsey

12-09-06 19-30.zip

12-09-04 19-31.zip

12-09-04 19-31 (2).zip

12-09-02 14-38.zip

DxDiag.txt

[cdanteek]

I can not load my new 2012 Creator Pro. I get the interrupted message and it rolls back. The log I have loaded is the only that will fit as the other logs are to large. I have four other logs that are larger files, but I hope this can help. This has been going on for 2 months now and I really hoping someone can help me, I am going insane.

 

Thank you to all who take the time to view.

 

Kelsey

 

LogFile.zip

 

Edited LogFile to remove CD Key..

 

Installing Package: 'D:\EMC_13X\Roxio Creator 2012 Pro.msi', with Properties: 'REBOOT=ReallySuppress TRANSFORMS="D:\EMC_13X\1033.mst" VIRTUALDRIVE64_13X=SKIP VIDEOCAP_USB_X64=SKIP SMARTSOUND_50=SKIP RBVIRTUALFOLDER64_0160=SKIP BOTPRODUCT_A64_4X=SKIP BACKONTRACK_A64_39=SKIP GOOGLE_TOOLBAR=SKIP GOOGLE_CHROME=SKIP INSTALLERDIR="C:\Users\COACHP~1\AppData\Local\Temp\VIES6714\" ARPSYSTEMCOMPONENT=1 ROX_KEYTEXT=X4-181FY-6V6HC-0TJU4 DESKTOPICON=always QUICKLAUNCHICON=never INSTALLDIR="C:\Program Files\Roxio 2012\" MPI_SUITE_ID={AAB42DD0-9551-4E30-A3E4-F87D4A4E1C52} MPI_EULA_ACCEPTED=1 ADDLOCAL=ALL'

08/18/12 10:55:51 - Execution of Windows Installer package 'D:\EMC_13X\Roxio Creator 2012 Pro.msi' finished with exit code = 1603

08/18/12 10:55:51 - Updating install progress: 12 / 21, (null)

08/18/12 10:55:51 - Action InstallActions.EMC_13X.Install failed with exit code 1603.

08/18/12 10:55:51 - Installation failed with error code 1603

08/18/12 10:55:51 - Rolling back installation

08/18/12 10:55:51 - Caught cancelation exception while running install actions

08/18/12 10:55:51 - Updating install progress: 12 / 21, Preparing to roll back...

08/18/12 10:55:51 - Updating rollback progress: 12 / 21, Preparing to roll back...

08/18/12 10:55:51 - Updating rollback progress: 12 / 21, Rolling back Roxio Creator 2012 Pro

08/18/12 10:55:51 - Rolling back setup action: InstallActions.EMC_13X.Install

 

Along with sknis suggestions.

 

Is it a manufactured disc (silver backing) or does it appear to be a burned disc like a DVD+R (blue or purpleish back)?

 

Can you copy the installation disc to your hard drive and run setup.exe from there?

 

When you get the do you want to check for updates option during the beginning of the install answer no.

 

Make sure your installing with administrator permissions, not signed on to a user name that doesn't have them?

[sknis]

I see a 1603 error. That may mean that the disc can not be read properly. Can you copy the disc to a new folder on your computer and run it from there? Look at it to make sure there are no major scratches or dirt on the surface or on the rim.

 

Please provide this information on your computer dxdiag (link). Attach the text file; do not copy and paste it. It will tell us about your computer, OS and driver status.

 

Also, make sure your computer is up to date. Do this. At this point there is no need to update the firmware for your burner.

 

Keep you anti-virus off during the install.