"unknown Capture Error" For Ps3

[Die_Sandman]

Hey all, I need help. I have a PS3 Slim (Don't know if that does anything to recording but whatever) and I have the whole kit a caboodle set up properly to what they had told me with the component cables. I don't know if the software however, works with my Alienware Mx13.

[cdanteek]

Minimum System Requirements:

• Microsoft Windows® 8, 7, Vista™ SP2, XP (SP3 for 32 bit & SP2 for 64 bit), Intel® Core 2 Duo Processor 1.8 GHz or AMD Athlon x2 64 2.0 GHz, 2GB RAM
  
• DirectX® 9.0c compatible graphics card or higher, sound card
  
• 2GB free hard drive space for installation. 10+ GB free recommended for video recording.
  
• Windows Media Player 11 or higher
  
• Internet explorer 7 or 8
  
• Internet connection required for capture, registration, product updates and tutorials. Any Internet charges are the user's responsibility
  
• One available USB 2.0 port
  

 

Are you asking if your PC meets minimum system requirements?

 

I would say yes it does.

 

Now explain in detail what your problem is?

[Die_Sandman]

Whenever I start the software, I get the "Unknown Capture Error" and I don't know what is wrong! I set up exactly as how it said in the instructions. I don't know what is wrong with it!

I have no signal and every cord is where it should be. The PS3 is set at the right video display settings, as it had told me in the instructions.

I installed the software like it had said, and I haven't uninstalled it.

Edited September 22, 2012 by Die_Sandman

[ogdens]

Does your PS3 Slim work ok when you plug directly into your TV.....no Roxio capture card connections?.

[Die_Sandman]

I'm sure it would without it. It has before.

[Die_Sandman]

Please, I really want to start recording with this thing and I really don't want to ask for a refund.

[grandpabruce]

Please, I really want to start recording with this thing and I really don't want to ask for a refund.

 

You can do a search on the problems with Alienware computers and some programs. Makes sure the BIOS on that computer is updated to the latest firmware version.

[Die_Sandman]

You can do a search on the problems with Alienware computers and some programs. Makes sure the BIOS on that computer is updated to the latest firmware version.

 

I've tried that and nothing works. I searched, but nothing relevant comes up and I just updated my BIOS and it still has issues.

[ogdens]

Do you have these 2 entries in your Device Manager:

 

[Die_Sandman]

Do you have these 2 entries in your Device Manager:

 

Yes, these do come up in the Device Manager.

[Die_Sandman]

Still having issues. I still don't know what the problem is. This has now officially been named a waste of money now. I don't know what is wrong with it. Everything from the wiring, the computer, the PS3 is perfectly set up, but yet somehow the Roxio thing is f-ed up.

[ogdens]

Go here and verify you have the component cables connected correctly.

 

http://forums.support.roxio.com/topic/82368-roxio-game-capture-hardware-output-color-coded-setup-connection-diagram-is-wrong/

[Die_Sandman]

Go here and verify you have the component cables connected correctly.

 

http://forums.suppor...agram-is-wrong/

Again, I have it correct. I looked at the picture and I have it all set correctly.

[ogdens]

You have the PS3 Video Output Setting to "Component / D-Terminal" .

 

If that is true, as a test, you could try connecting a DVD player to the Roxio capture unit.

[Die_Sandman]

You have the PS3 Video Output Setting to "Component / D-Terminal" .

 

If that is true, as a test, you could try connecting a DVD player to the Roxio capture unit.

 

I have it on Component/D-Terminal right now and the PS3 games/etc. is showing on the Television. But I can't exactly connect the cables to a DVD right now.

The problem is the Roxio Game Capture software getting the "Unknown Capture Error"

Edited September 24, 2012 by Die_Sandman

[ogdens]

I have it on Component/D-Terminal right now and the PS3 games/etc. is showing on the Television. But I can't exactly connect the cables to a DVD right now.

The problem is the Roxio Game Capture software getting the "Unknown Capture Error"

 

If using the DVD player works ok then you will have proved the Capture card and software are not the problem.

[Die_Sandman]

If using the DVD player works ok then you will have proved the Capture card and software are not the problem.

Then why am I always being given the error message, Unknown Capture error, when my computer, the cords, the PS3, and the Television are not the problem? Something obviously is wrong then? Has no one had this situation?