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Help Me Plz


jimmy5555
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ok i lost my roxio cd i have my number key where do i put it in to re download video wave and the recording thing? plz hlep

 

You posted in Roxio Game Capture HD PRO.

 

It just was released this week and you lost the CD/DVD?

 

Or do you have Roxio Game Capture for consoles and you lost that CD/DVD for that software?

 

Regardless Roxio doesn't replace CD/DVD's with a download for free.

 

Call customer service and see what they can do for you.

Edited by cdanteek
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some of this is not true

 

Quote from an email from

Ivan Lo

Senior Product Specialist, Roxio

 

One thing I want to clarify for a point you mentioned in your video is that we do not require users to re-purchase the software if they lost it. In almost all cases, if the user lost his installation disc for any reason (even when his dog cracked it which is a case I have seen personally), we do provide a download copy of Roxio Game Capture software once we verify POP or very least the S/N at the bottom of the Game Capture hardware. We inform those customers that it would be a one time curtsey download and they will need to back it up at a safe place this time.
Edited by Vaughn Whiskey
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some of this is not true

 

Quote from an email from

 

 

Posting a quote from a personal email on a public form might not of been the best way to handle this!

 

I said, "Call customer service and see what they can do for you."

 

Then they would of provided a download according to you.

 

Since Roxio Game Capture launched I've heard of more lost disc's in this forum than the entire board in ten years!

 

Do you have a answer for that?

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Posting a quote from a personal email on a public form might not of been the best way to handle this!

 

I said, "Call customer service and see what they can do for you."

 

Then they would of provided a download according to you.

 

Since Roxio Game Capture launched I've heard of more lost disc's in this forum than the entire board in ten years!

 

Do you have a answer for that?

why should i? you're the guru.

 

as for the info given in my email, it was shared for me to add to one of my youtube videos for the public.

Edited by Vaughn Whiskey
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Roxio should post that, in these forums. It sure would help those, who can prove that they purchased the RGC and have lost their software.

when ever i am talking to someone at Roxio, i always mention that there needs to be more presents from people in the company on the forums or even supply Mods and users with updates via posts.

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