jimmy5555 Posted September 22, 2012 Report Share Posted September 22, 2012 ok i lost my roxio cd i have my number key where do i put it in to re download video wave and the recording thing? plz hlep Link to comment Share on other sites More sharing options...
cdanteek Posted September 22, 2012 Report Share Posted September 22, 2012 ok i lost my roxio cd i have my number key where do i put it in to re download video wave and the recording thing? plz hlep You posted in Roxio Game Capture HD PRO. It just was released this week and you lost the CD/DVD? Or do you have Roxio Game Capture for consoles and you lost that CD/DVD for that software? Regardless Roxio doesn't replace CD/DVD's with a download for free. Call customer service and see what they can do for you. Link to comment Share on other sites More sharing options...
jimmy5555 Posted September 22, 2012 Author Report Share Posted September 22, 2012 its the roxio for xbox and really come on thats dumb if i cant get it for free Link to comment Share on other sites More sharing options...
grandpabruce Posted September 22, 2012 Report Share Posted September 22, 2012 its the roxio for xbox and really come on thats dumb if i cant get it for free Roxio didn't lose your software DVD. You did. Link to comment Share on other sites More sharing options...
Vaughn Whiskey Posted September 23, 2012 Report Share Posted September 23, 2012 some of this is not true Quote from an email from Ivan Lo Senior Product Specialist, Roxio One thing I want to clarify for a point you mentioned in your video is that we do not require users to re-purchase the software if they lost it. In almost all cases, if the user lost his installation disc for any reason (even when his dog cracked it which is a case I have seen personally), we do provide a download copy of Roxio Game Capture software once we verify POP or very least the S/N at the bottom of the Game Capture hardware. We inform those customers that it would be a one time curtsey download and they will need to back it up at a safe place this time. Link to comment Share on other sites More sharing options...
cdanteek Posted September 23, 2012 Report Share Posted September 23, 2012 some of this is not true Quote from an email from Posting a quote from a personal email on a public form might not of been the best way to handle this! I said, "Call customer service and see what they can do for you." Then they would of provided a download according to you. Since Roxio Game Capture launched I've heard of more lost disc's in this forum than the entire board in ten years! Do you have a answer for that? Link to comment Share on other sites More sharing options...
Vaughn Whiskey Posted September 23, 2012 Report Share Posted September 23, 2012 Posting a quote from a personal email on a public form might not of been the best way to handle this! I said, "Call customer service and see what they can do for you." Then they would of provided a download according to you. Since Roxio Game Capture launched I've heard of more lost disc's in this forum than the entire board in ten years! Do you have a answer for that? why should i? you're the guru. as for the info given in my email, it was shared for me to add to one of my youtube videos for the public. Link to comment Share on other sites More sharing options...
grandpabruce Posted September 23, 2012 Report Share Posted September 23, 2012 some of this is not true Quote from an email from Ivan Lo Senior Product Specialist, Roxio Roxio should post that, in these forums. It sure would help those, who can prove that they purchased the RGC and have lost their software. Link to comment Share on other sites More sharing options...
Vaughn Whiskey Posted September 24, 2012 Report Share Posted September 24, 2012 Roxio should post that, in these forums. It sure would help those, who can prove that they purchased the RGC and have lost their software. when ever i am talking to someone at Roxio, i always mention that there needs to be more presents from people in the company on the forums or even supply Mods and users with updates via posts. Link to comment Share on other sites More sharing options...
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jimmy5555
ok i lost my roxio cd i have my number key where do i put it in to re download video wave and the recording thing? plz hlep
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