Still Some Bugs - Blue Screen

[Embalmer]

So came home from work today, turned on my xbox and then plugged the Roxio into my laptop (still running since last night when everything worked fine) and couldn't get my TV to display the picture nor get the capture program working.

 

Again - everything worked perfectly last night.

 

I unplugged and re-plugged the USB cable in and was able to get the picture on my TV but wasn't able to see anything in the Capture program. On the 2nd unplug/replug my laptop blue screened.

 

The blue screen error was "Apex_Index_Mismatch".

 

The details upon reboot are copied below:

 

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

 

Additional information about the problem:

BCCode: 1

BCP1: 0000000075232E09

BCP2: 0000000000000000

BCP3: 000000000000FFFD

BCP4: FFFFF8800BB3BD60

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

 

Files that help describe the problem:

C:\Windows\Minidump\092712-26036-01.dmp

C:\Users\Hackney\AppData\Local\Temp\WER-106486-0.sysdata.xml

 

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

 

If the online privacy statement is not available, please read our privacy statement offline:

C:\windows\system32\en-US\erofflps.txt

[Embalmer]

After the reboot:

 

Plugged in USB to laptop - immediately I had a picture on my TV.

 

Started the capture program - TV went out - no capture preview.

 

I noticed my INPUT device was set to "Component". Last night "Component" wasn't even an option.

 

Changing it back to HDMI got everything working again.

[Jim_Hardin]

??? so it IS working?

 

If not be sure you contact Support!

 

You can use the web based support here (up top) and it doesn't count against you

 

Sadly, it is rare when someone from Roxio shows up in the forums...

[Embalmer]

Yes Jim it IS working now!

 

For some reason Roxio all the sudden wants to default to "Component" input. When I first installed it - Component didn't even show up in the Input window as an option.

 

So basically now I just have to switch the input to HDMI and it works fine. No more blue screens yet

[Jim_Hardin]

Why is that the Software you Wish would Forget settings on exit, doesn't!

 

And the ones you wish would retain settings won't!