Roxio Game Capture Hd Pro (Select Device Not Found)

[AAXIII]

I am having trouble with getting a signal on my roxio hardware. I keep getting a message saying "Select video device failed" and then the status goes from a No signal to Capture device. At first I thought it was my console so I unplugged the HDMI cables and then tried again with just the USB connected to the computer. Same messages.

Please help me.

[AAXIII]

Ok. I have disabled the integrated graphics and everything is running on my video card. I run the program again and I'm still getting the same issue as usual. I even had my brother (the one who built my PC) come and double check everything and he confirmed it for me.

[AAXIII]

I also updated my video driver to its latest. I'll double check though. Still not working.

 

I've even turned off my computer, removed the video card, and started up the computer and ran the program and was still getting the same results.

[Jim_Hardin]

Nothing corrupted that would do that AND not get fixed in the Repair process...

 

Although, I don't think we ever did anything about your Video Drivers & Software???

 

Video Driver Updates for AMD ATI & NVIDIA:

 

AMD

NVIDIA

[AAXIII]

I did that when I first tried to install it on my brother's laptop. It worked on my first try. I took notes of what I did and applied the same steps on my computer but still no luck. He also has Windows 7 and his computer never switched to Basic but mine did. Could it be that there's a corrupted file or something that I have on my computer that needs to be checked maybe?

[AAXIII]

I tried that way before I started this forum but thanks alot for the suggestion. That almost slipped right passed me when the issue first started.

[cdanteek]

So far the only thing that I do know is that the manufacturer is ASUS.

 

Do you have PC Probe installed?

 

[AAXIII]

Would this be it perhaps? IT8712F-S

[AAXIII]

I'm sorry cdanteek but where would I find that?

[ogdens]

So far the only thing that I do know is that the manufacturer is ASUS.

 

Download this

 

http://www.piriform.com/speccy/download

 

it will tell you what you want to know.

[AAXIII]

Ok. Here is what the program got:

[Jim_Hardin]

Try them again...

 

Might have been a different problem the first time

 

I chased an oil leak for a month and I lost track of the number of times I redid things I had already tried

[Jim_Hardin]

No but the 15 footer may be giving you signal losses in conjunction with you desktop...

 

So just try a shorter one to see if that will work.

 

If it does, we can come up with a Plan B!

[Jim_Hardin]

Try the included cable!

 

you don't really think that all USB ports are created equal do you

[Nex]

The included cable works great but the problem is that I need to get at least a 10 ft cable to reach my desktop. Do you recommend to get an extension cable or a 10 ft USB cable.

[Nex]

Try the included cable!

 

you don't really think that all USB ports are created equal do you

 

Hey Jim! Is the included cable an special type or something? I need to get a longer cable that is compatible with HD Pro. Any recommendations? Which one should I get from amazon.com? http://www.amazon.com/s?ie=UTF8&field-keywords=USB%20Cable&index=blended&link_code=qs&sourceid=Mozilla-search&tag=mozilla-20

 

thanks!

[Jim_Hardin]

Well I just got the Roxio Game Capture HD PRO and everytime I click on "CAPTURE" inside of the software and it says that it is loading up and then it just closes out.

Very poor taste to butt into a months old Topic!

 

Every Solution has already been posted somewhere in theses 4 pages

 

TRY THEM!!!

 

If it doesn't work out, then start a new Topic as this one will be locked now

[AAXIII]

I've already done this by emailing the support team but here it is again. By the way, they said the computer should be able to run it.

DxDiag.txt

[ogdens]

So, we know the Roxio is ok (works good on your brothers computer).

 

How about giving us the specs on your computer, especially on your video card/chipset?.

 

If you don't know how go here:

 

http://forums.support.roxio.com/topic/81985-identifying-your-computer-specs-and-computer-drivers-windows/

[AAXIII]

Even though I'm getting all these errors, it still says that the source is "Roxio Gamecap HD Pro"

[AAXIII]

#$^@. It still says "select video device failed" even with everything disconnected. The only thing connected was the USB from the capture device to the computer. I don't understand this. I even sent an email to the support team and they requested a diagnostic of my computer to see what's wrong and they said that my computer is fine and it should run properly.

I tried using the very same capture device and USB on my brother's laptop and it works fine. On my computer, before it says "select video device failed", my Windows Aero disables and switches to Windows Basic, then the message on the software pops up.

The signal goes from "no signal" then switches to Windows Basic and says "Capture Device" with red color font.

[AAXIII]

I am really sorry but I have never had to find out what my motherboard model # is but I am glad that you are helping =)

[cdanteek]

I'm sorry cdanteek but where would I find that?

 

You built it and you don't know what mother board you used?

 

It's usually printed on the mother board somewhere.

[AAXIII]

ok. I'm at the screen and here are the options:

 

Onboard Devices Configuration

 

Serial Port1 Address [3F8/IRQ4]

parallel Port Address [378]

Parallel port Mode [Normal]

Parallel Port IRQ [iRQ7]

HDAudio Controller [Enabled]

Front Panel Select [HD Audio]

OnBoard LAN Controller [Disabled]

 

Not sure if I'm in the right menu but there are others. I hope I'm in the right one. What do I do from here?

[Jim_Hardin]

IF you are running 2 Monitors, you need to have Roxio running only on Monitor 1...

[cdanteek]

Post the model # of your mother board?