Constant Crashing And Snail-Like Performance. Arrrggghhh

[roadbiker]

I hate to say it, but it sucks...

 

My new Dell PC (a few years ago) was delivered with Roxio 2009. It ran like a slow dog, so I updated it to Roxio 2010, thinking it would solve the problems I was having (slow, constant crashes, etc.). Boy was I wrong.

 

The original OS was Vista and I subsequently updated it to Windows 7 Home Premium, 32 bit. The PC has plenty of "power" and should run this program without a problem. Intel Core Duo E4500 2.20GHZ, 3GB Memory and more than enough disk space.

 

I can't get anything done without the program constantly crashing and taking a looonnnnggg time to do anything. It is frequently "not responmding" while I wait, and wait, and wait. I complained to Roxio about it and they told me to make sure I wasn't running any other programs. Well that doesn't help one bit.

 

Am I the only one? I'm trying to edit video files imported from my Canon Vixia HFR21. They are HD, but the program is supposed to be able to handle them. I guess not, however. I am writing this out of pure and complete frustration. Editing that should take a few hours ends up taking days. And they want me to upgrade to the altest version??? I think not. I think I need to upgrade to a completely different program, sorry to say, because upgrading to 2010 at the time wasn't cheap.

 

If anyone has any suggestions, I'm all ears.

[sknis]

You said: "The PC has plenty of "power" and should run this program without a problem. Intel Core Duo E4500 2.20GHZ, 3GB Memory and more than enough disk space."

 

Perhaps when you bought it it was top of the line; now it is a medium to low power computer.

 

What do you mean by "slow dog"? Was it with opening the programs, running the programs or encoding your video projects?

 

If you want to see what can be done with it, please post the dxdiag.exe evaluation of the computer; perhaps we can see something that will get it to run better. Follow these instructions and attach the txt file.

 

Was your Windows update a clean install or an installation over the existing Vista? When was the last time you went to Dell and updated all the drivers?

 

Please look at these instructions and do what you can to update your computer. For now don't worry about updating the firmware for your DVD drives.

 

Get rid of any Registry Cleaners they cause more problems than they are worth.

 

Put the program disc back into your DVD drive and shut off your anti-virus. When the option to repair the program comes up, select that.

 

Come back and let us know if you want more help or you have truly given up.

 

Creator 2010 installed on a new W7 partition is very stable as are the newer versions.

[bimicher]

I hate to say it, but it sucks...

 

My new Dell PC (a few years ago) was delivered with Roxio 2009. It ran like a slow dog, so I updated it to Roxio 2010, thinking it would solve the problems I was having (slow, constant crashes, etc.). Boy was I wrong.

 

The original OS was Vista and I subsequently updated it to Windows 7 Home Premium, 32 bit. The PC has plenty of "power" and should run this program without a problem. Intel Core Duo E4500 2.20GHZ, 3GB Memory and more than enough disk space.

 

I can't get anything done without the program constantly crashing and taking a looonnnnggg time to do anything. It is frequently "not responmding" while I wait, and wait, and wait. I complained to Roxio about it and they told me to make sure I wasn't running any other programs. Well that doesn't help one bit.

 

Am I the only one? I'm trying to edit video files imported from my Canon Vixia HFR21. They are HD, but the program is supposed to be able to handle them. I guess not, however. I am writing this out of pure and complete frustration. Editing that should take a few hours ends up taking days. And they want me to upgrade to the altest version??? I think not. I think I need to upgrade to a completely different program, sorry to say, because upgrading to 2010 at the time wasn't cheap.

 

If anyone has any suggestions, I'm all ears.

 

If the problem you describe was with C2009 or C2010 then everyone would have it and there would be millions of complaints.

The problem most likely is your related to your system. Updating a program to a newer version when you have problems with the current version is usually a bad idea.

 

When you say you updated to W7 was that a clean install of W7 or an install on top of Vista.

[jpgeek]

I too am disappointed I've been using this product for a decade now and beside the fact that it hasn't seen much measurable change over the years I'm very disappointed that 2012 does not run much better on my 8 core AMD with 16 GB of RAM with descent video adapters. It seems to crawl whenever I load or save presentations many times for several minutes 5+. I don't see any excessive CPU utilization and the IO seems normal I've also got a SSD drive where all the proxy files are stored. This product should scream on my hardware? :-(

[bimicher]

I too am disappointed I've been using this product for a decade now and beside the fact that it hasn't seen much measurable change over the years I'm very disappointed that 2012 does not run much better on my 8 core AMD with 16 GB of RAM with descent video adapters. It seems to crawl whenever I load or save presentations many times for several minutes 5+. I don't see any excessive CPU utilization and the IO seems normal I've also got a SSD drive where all the proxy files are stored. This product should scream on my hardware? :-(

 

If you are using C2012 then why are you posting in the C2010 forum and responding to a 6 months old thread?

 

I have also been using Roxio since EMC 5 and there have been huge changes since those days. Obviously there is something wrong in your system if it takes that long to open or save projects. I have a very slow system and it takes only seconds to open or save a project. Proxy files don't have that much effect on the load or save times for projects.

[sknis]

jpgeek, what anti-virus are you using? Is it set to ignore scanning if files that are already on your computer? Many times both anti-virus and/or firewalls can slow down a computer. In fact, not slowing down your computer is a big selling point for some programs. Disconnect from the internet, turn OFF your anti-virus and firewall and try again. Is it faster?

 

Of course, the other thing that really can slow down your computer are those programs/processes that start at boot. How long does rebooting your computer take? Go to Windows run and type in the word msconfig. Open the exe file you see. Go to the start up tab and uncheck those items that you don't need to start at boot (for example Quicktime). Apply the changes, reboot, and then accept that you made changes. If you are not conformable with this, download the free "Soluto" (use the direct download link) and it will do the same thing and help with other items.

[jpgeek]

Digital Guru, thank you for all the suggestions. I shutoff the virusscan file protection features and that significantly improved my presentation load and save times.