I received the capture HD PRO today and was obviously very excited at the so called "ease of use". I installed the software, plugged everything in and all I received was an error message when trying to load the "edit" part of the software and also had a "No signal" error on the "capture" page with the blank black screen where the xbox 360 game should be present. (also an ocassional "not responding" message)
I tried to repair the software but there was no change!
I uninstalled all of the software, turned of malware anti spy etc and downloaded th esoftware once again. This time the "Edit" section loaded fine but now when I tried to open up the "capture" part of the software and had the Xox turned the laptop screen started to flash a blue colour with the software still present in the background. This cause my laptop to crash. After I rebooted the laptop I tried again but with the Xbox turned off and the screen was normal. I turned the Xbox on and the flashing started again until I unplugged the Roxio device from the laptop.
I tried to install the software a third time and the problem is still present and after a few hours I am on the verge of giving up as I never expected it to be this difficult to get working.
I have tried
Repair
re-install
changing input - output 1080i, 720p, 480p
turning off malware and anti spyware
switching cables ie swapping the HDMI cables
Please help me to get this device working.... sorry if I waffled haha
Question
wicket2961
Hi guys/girls,
I received the capture HD PRO today and was obviously very excited at the so called "ease of use". I installed the software, plugged everything in and all I received was an error message when trying to load the "edit" part of the software and also had a "No signal" error on the "capture" page with the blank black screen where the xbox 360 game should be present. (also an ocassional "not responding" message)
I tried to repair the software but there was no change!
I uninstalled all of the software, turned of malware anti spy etc and downloaded th esoftware once again. This time the "Edit" section loaded fine but now when I tried to open up the "capture" part of the software and had the Xox turned the laptop screen started to flash a blue colour with the software still present in the background. This cause my laptop to crash. After I rebooted the laptop I tried again but with the Xbox turned off and the screen was normal. I turned the Xbox on and the flashing started again until I unplugged the Roxio device from the laptop.
I tried to install the software a third time and the problem is still present and after a few hours I am on the verge of giving up as I never expected it to be this difficult to get working.
I have tried
Repair
re-install
changing input - output 1080i, 720p, 480p
turning off malware and anti spyware
switching cables ie swapping the HDMI cables
Please help me to get this device working.... sorry if I waffled haha
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