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Game Capture Hd Pro Doesn't Launch.


genericHenle
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I finally recieved my Roxio Game Capture HD Pro today. I installed the software and plugged it in. After getting everything set up and restarting my computer like it says, I tried opening up the software. I click on the icon and it loads for a split second then nothing. I have tried restarting, rebooting and running the repair service. I did just upgrade to service pack 2. Is there any solution to this?

 

Edit: I should add that I do not get this "white screen". My cursor just does the loading animation for a split second. Then nothing.

Edited by genericHenle
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I finally recieved my Roxio Game Capture HD Pro today. I installed the software and plugged it in. After getting everything set up and restarting my computer like it says, I tried opening up the software. I click on the icon and it loads for a split second then nothing. I have tried restarting, rebooting and running the repair service. I did just upgrade to service pack 2. Is there any solution to this?

 

Edit: I should add that I do not get this "white screen". My cursor just does the loading animation for a split second. Then nothing.

 

Service Pack 2 for what?

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:lol::D:lol: it must be a secret

 

Available Service Packs:

Roxio Game Capture HD = SP1

Win7 = SP1

Vista = SP2

XP = SP3

 

My bet is that he is refering to Vista :lol:

 

See if this software keeps its' logs in the same place Du indicates HERE

 

If so, attach that file here so we can see what it is doing...

I'm sorry. I should have made it clear that I am on Vista 64 bit. Earlier today I did try installing on another computer. Worked perfectly. So I have my Log FIles. Here they are.

 

Roxio Log Files.zip

Edited by genericHenle
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I see errors regarding "Lanuage" and "DOTNET"...

 

What Language was Vista installed in compared to the Language you are running in?

 

For DOTNET stuff, look in your Control Panel - Programs and Features and see what you have.

 

post-39730-0-69235900-1349633800_thumb.jpg

When I bought the computer, it booted up in English. So I believe it was installed in English. When I go into Programs and Features it lists the following:

 

Microsoft .NET Framework 1.1

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

23jnx53.jpg

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Yes it was most likely installed in English, unless you bought it from someone in Quebec :lol:

 

DOTNET looks good to me (what little I know ^_^ )

 

I think what you want to do in try a repair but make sure you do it this way...

 

Plug in the Capture device and Disable it in the Device Manager (Sound and Video Game Controllers)

 

Unplug it and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc (download version - run Install)

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, you will have to reapply the SP1 for game capture.

 

Then turn your AV & Firewall back on and reboot.

 

See what that will do for you ;)

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Yes it was most likely installed in English, unless you bought it from someone in Quebec :lol:

 

DOTNET looks good to me (what little I know ^_^ )

 

I think what you want to do in try a repair but make sure you do it this way...

 

Plug in the Capture device and Disable it in the Device Manager (Sound and Video Game Controllers)

 

Unplug it and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc (download version - run Install)

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, you will have to reapply the SP1 for game capture.

 

Then turn your AV & Firewall back on and reboot.

 

See what that will do for you ;)

When I click on yes to check for updates. It does the same thing as when clicking on the icon. It just loads for a second then just continues onto the repair. So again. It just won't open.

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