Problem With Audio Driver. Please Help!

[Knightmare]

Hello,

 

I am having trouble with the installation of my Roxio Game Capture device. No matter what I try, the audio driver does not install correctly. I can record video, but no sound.

 

I have uninstalled/re-installed the software but I get the same result every time. Under Device Manager, I can see one Roxio GAMECAP under "Sound, Video, and Game controllers", and one under "Other devices".

 

I tried it on my laptop (which I can't use for recording), and it installed properly.

 

Can anyone help with this issue? Thanks.

 

 

PC Specs:

Windows 7 Home Premium (64 bit)

Intel i7-3770

8 gb RAM

AMD Radeon HD 7570

[ogdens]

Try this.

 

With the Roxio USB Device plugged in, right click the two entries , and click uninstall.

 

Unplug the USB Device from the PC and reboot the PC.

 

When the PC is up and running place the installation disc in a drive and run repair when it's offered. When it's finished reboot the PC.

 

When the PC is up and running open device manager and plugin the Roxio USB Device and the 2 Roxio Game Cap entries should be there in the right location.

[Knightmare]

I've tried this multiple times. Do you have any other suggestions?

Thanks

[grandpabruce]

I've tried this multiple times. Do you have any other suggestions?

Thanks

 

Disable your anti-virus software, before installing the software.

[Knightmare]

Disabled anti-virus (McAfee) and uninstalled/re-installed. Same result in device manager.

 

To me, the weird part is that it installed correctly on my laptop, but something is preventing that on my desktop. Both run Windows 7 64 bit.

 

Any other ideas?

 

Thanks.

[SuperSmashKart]

did you find a fix for the problem? I have the exact same problem.