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Install Error 0652



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Do you have your anti-virus on during the install? - Don't !


Did your computers come with an OEM version of the Roxio software? There have been instances where the OEM caused the problem.


Did/Do your computers have trouble reading the discs? Copy the discs to a file on your desktop and install it from there.

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Many thanks for your very helpful reply.


Subsequent to sending the e-mail, I have persevered and you are right-it is the OEM version which caused the problem.


It made sense because the install crash happened at the point it was trying to uninstall the old version.


Unfortunately, when I tried to uninstall the old version manually, the uninstall kept crashing!


After a restart, it eventually uninstalled and I am please say that my new software has now installed.


I am much happier now and your intervention is much appreciated.

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