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This Is Almost A Duplicate Of The Problem From 'usb Video Capture Device No Longer Recognized'



This is almost a duplicate of the problem I am having except I have not installed Roxio Creator 2012. My usb capture device worked fine until I removed it from the PC using the safely remove feature. I left it unplugged for a few months before I tried to plug it in again. I have tried all the suggestions found here and other places and nothing works. No need to post screen shots etc as they are identical to the ones posted here already. OS is windows 7 home premium recently upgraded to 7 ultimate but the problem was the same before upgrade. I can plug it into my other PC which is also running Win 7 Ultimate and it works great. The software was originally installed on the older computer which started as Vista and then was upgraded to 7 Ultimate. I do run PCmatic on my computers so perhaps that has messed up something. I have tried every USB port I have including a wired hub. I have uninstalled Roxio Creator 10, I have restored my PC to an earlier time. How could the capture device be bad if it installs drivers on another computer, but gives me an error message and stops it immediately from installing drivers on my present PC? The software Roxio Creator is not installed on either computer now, but the older PC does at least recognize the device and install some sort of drivers for it. If the device has gone bad wouldn't I get the same message on the older computer as I do with the newer one?

New software recently installed: Corel Paint Shop Pro X5. I noticed they now own Roxio.

HP h8-1020 elite PC

Windows 7 Ultimate service pack 1

64 bit OS

8 gb ram

2.80 GHz processor

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You need to start over and list in detail what software your running and what operating system and service packs?


Plus a step by step what happen and what you have done?


Is your version of Easy VHS to DVD windows 7 compatible, there are three versions?


If PCmatic is a registry cleaner it could and will hose Roxio installations!

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Roxio Creator 2010, marked with the windows 7 logo. USB capture device came with the program.


HP Pavilion HPE h8-1020 PC





•Genuine Windows 7 Home Premium 64-bit - makes everyday tasks simple—and makes new things possible






•2nd Generation Intel


Core™ i7-2600S Processor






•8MB Cache




H61 PCH Chipset


•8GB PC3-10600 DDR3 SDRAM memory


(2x4GB) (expandable to 8GB)


•1TB (Terabyte) 7200RPM Serial ATA hard drive



•SuperMulti DVD Burner •Write: 16x max DVD±R, 12x max DVD±R DL, 8x max DVD+RW, 6x max DVD-RW, 12x max DVD-RAM, 40x max CD-R, 32x max CD-RW Read: 16x max DVD-ROM, 40x max CD-ROM



•Radeon™ HD 6570 graphics card with 1GB DDR3 dedicated memory, DVI, DisplayPort, (VGA via dongle), and HDMI capabilities and support for up to three monitors and Microsoft DirectX 11 •Up to 4091MB Total Available Graphics Memory as allocated by Windows 7



•10/100Base-T network interface


•Wireless LAN 802.11b/g/n



•Integrated audio, 6 speaker configurable with up to 5.1 surround sound capabilities



•2 DIMM (240-pin, DDR3) (occupied)


•3 PCI Express x1 (three available) •1 PCI Express x16 (occupied) •1 MiniCard (occupied)



•2 external 5.25" (one available) •2 internal 3.5" (one available)


•Front panel 15-in-1 memory card reader: supports SmartMedia, xD, MultiMedia Card, Secure Digital (SD), Mini Secure Digital, Compact Flash I, Compact Flash II, IBM Microdrive, Memory Stick, Memory Stick Pro, Memory Stick Duo, Memory Stick Pro Duo, RSMMC, MMC Mobile, MMC+ •4 USB 2.0 ports (Back) •2 USB 2.0 ports (Front) •2 USB 2.0 ports, Headphone, Microphone (Top I/O) •Microphone-in/Line-in/Line-out (Back)

•HP Support Assistant


•DVI, DisplayPort, (VGA via dongle), and HDMI capabilities and support for up to three monitors and Microsoft Technology DirectX 11 wth AMD Eyefinity


•HP USB Keyboard •HP USB optical mouse

*****Now using wireless mouse and keyboard****


I do not know much about finding this information on my computer, or posting it here but here is what found.

What I have done:

I used the USB on my system quite a bit to capture from my VCR the old VHS tapes. It worked great until I ran out of USB ports and needed to uninstall the capture device. I left it uninstalled for several months before trying to install it again. I am sure I received many updates during that time when it was not connected. Also used the PCmatic which does update drivers.

I have updated/patched the Roxio software from the site. I have attempted to update the driver but since windows will not accept the hardware when I plug it in there is nothing to update. Yet when I try to update it says I have the best driver for the device. I have tried uninstalling/reinstalling the software and the USB Capture device which is listed in the programs and features uninstall but it remains listed after I try to uninstall. When I try to apply the device driver update I get a message that it does not apply to my hardware even though it is listed on the Roxio site for my device.

I get a windows Code 43 error each time I plug in the device. I have tried every USB port available on my computer with the same results. I have looked up support options that suggest to uninstall every USB controller on my computer BUT I was afraid to do that because I am not that experienced with the workings of that stuff. PCmatic is a registry cleaner and I have always been very pleased with it but am now wondering if I should try to restore what they have done. The period my device was unplugged will make that very difficult I think.

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My USB Capture device is what I am trying to install. It came with Roxio Creator 2010. I reversed all the changes made by PCmatic using their restore all the way back to the earliest one listed which would be about a year ago when all was working fine

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