Installation Fail

[Remav1c 2]

Hey guys,

 

I recieved my Roxio HD Pro today.

 

In the beginning, everything was just fine. I inserted the disk and the software was installing itself.

But at the end, the software said that "The installation was interrupted", but the icon was already at my desktop.

 

So I was confused and clicked the icon. Then Roxio said that "An important key was missing" and that I had to repair the software in the software panel.

So I went there, but I could not find the program. It's just not there! and if its not there, I can't repair or fix it.

 

I restarted my computer, installed all the windows updates and restarted it again, but the same thing is happening over and over again.

 

 

Can please someone help me, because I want this awesome device to work!

 

 

Thanks a lot!

[Jim_Hardin 418]

Going to need some info...

 

Your DXDIAG info, found HERE

 

And your Install Logs, located HERE

 

Those should give us a picture of what is failing

[Remav1c 2]

allright, here are my computer specs but when I try to upload the latest logfile, it say that I'm not permitted to upload this kind of files!

 

I inspected the logfile myself a bit and discovered some "errors" but I'm sure you guys can figure out what that all means!

DxDiag specs.txt

[cdanteek 221]

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

Language: Dutch (Regional Setting: Dutch)

 

Your operating system is in Dutch.

 

Under what language are you installing Roxio?

[Remav1c 2]

I'm also installing in Dutch.

[Remav1c 2]

Update:

 

I found the program in the sowftware panel, and I repaired it, but that doesn't help.

Also, if I delete the whole program in my software panel, the icon is still on my desktop.

And the problem that keys are missing is still not solved!

Edited October 26, 2012 by Remav1c

[Jim_Hardin 418]

I hope you have opened a support ticket!

[Remav1c 2]

whats that?

[Odinez 0]

Not the same issue but related. I just reinstalled the software to see if that would help a freezing issue I was having. I know that I have to run the S.P again, so I clicked check for updates and...

 

How do I get the program to update?

Edited October 26, 2012 by Odinez

[Jim_Hardin 418]

whats that?

 

??? Support - Support Home - Contact Technical Support - at the top of the page

 

Not the same issue but related. I just reinstalled the software to see if that would help a freezing issue I was having. I know that I have to run the S.P again, so I clicked check for updates and...

 

How do I get the program to update?

 

Support - Software Updates - at the top of the page

[Odinez 0]

[Jim_Hardin 418]

Did you find what you needed OK???

[Remav1c 2]

I mailed! I'm waiting for response now!

[Jim_Hardin 418]

I mailed! I'm waiting for response now!

Great!

 

Of couse no none there on the weekends and it could take a few days

 

I really hope you can get this resolved!

[Remav1c 2]

Hey guys,

 

I thought about it today and I think I want my money back...

 

Anyone knows how to do that?

 

I already mailed Roxio but they are not responding...

 

Thanks!

[ogdens 85]

Sadly, that is the only way of contacting them.

 

Sorry.

[Remav1c 2]

dang!