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I have a problem with my new Roxio HD Pro Capture Card.

I connected everything like the Roxio -> HDMI -> TV and the Ps3 -> Component Cables -> Roxio

Is there something I am doing wrong? I wanted to capture but it says no signal.

Every time I try to change the Display settings from HDMI to Component, it goes into a blue screen.

After it does connect, my TV turns into 480p but I still cannot see the settings. Only a blue screen.

I can still hear the audio but I can't see the video. Is it the component cables broken or the device because I just got the device today!

Any reply would be a great help!

BTW: My TV can support 1080 and I don't know if that makes a difference or not and also the component cables were from Gamestop two years ago, but I never used it.

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Can't follow that spaghetti post, nohow :lol:

 

Didn't see anything mentioning the Roxio GameCAP to PC via USB?

 

What is producing a Blue Screen?

 

What are you changing from Component to HDMI?

 

And more importantly, what is telling you "No Signal"??? :huh:

 

Fill in the blanks and we should be able to get you going ;)

Edited by Jim_Hardin

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Can't follow that spaghetti post, nohow :lol:

 

Didn't see anything mentioning the Roxio GameCAP to PC via USB?

 

What is producing a Blue Screen?

 

What are you changing from Component to HDMI?

 

And more importantly, what is telling you "No Signal"??? :huh:

 

Fill in the blanks and we should be able to get you going ;)

Sorry I'm just new to these forums and the Roxio HD PRO. I did follow the instructions.

I installed the video CD and switched it to component. It still gave me no signal.

I did plug in the USB cable to the PC and to the Roxio. I also know that I put the component cables correctly because they are arranged separately.

The thing that is telling me no signal is the PC and it gives me a blue screen on the PC and the TV at the same time.

The component is plugged in to the PC and the HDMI is plugged into the TV. So both cables are plugged in the roxio.

Input = Component Cable

Output= HDMI

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Sorry I'm just new to these forums and the Roxio HD PRO. I did follow the instructions.

I installed the video CD and switched it to component. It still gave me no signal.

I did plug in the USB cable to the PC and to the Roxio. I also know that I put the component cables correctly because they are arranged separately.

The thing that is telling me no signal is the PC and it gives me a blue screen on the PC and the TV at the same time.

The component is plugged in to the PC and the HDMI is plugged into the TV. So both cables are plugged in the roxio.

Input = Component Cable

Output= HDMI

 

Please explain the line that is highlighted.

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Please explain the line that is highlighted.

I meant that the component cable is plugged into the PS3 and Roxio Game Capture. Now everytime I turn my tv on, it says no signal or it goes up as a blue screen.

I already stated I put the cables right and I installed the software and I put the Input to Component.

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Make sure you install the Software first, then plug the USB in from the capture card.

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I don't know what happened to my software now. Last time I can choose between component and HDMI but now I cannot. I have everything plugged in and it would not work now. No missing cables or wrong input and outputs.

This birthday is really going great for me... :(

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So I do not know how to fix this situation. I might buy another component cable or should I send it back to Roxio? I got it at Thursday BTW.

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Can you get a friend/neighbor/co-worker who has some basic computer knowledge come over and help you. If not, return it.

 

Edit

Or, open a ticket with Support.

Edited by ogdens

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I had the same problem too (Blue Screen, No Signal when I connect my Xbox to the composite input). I did everything what was told to fix it, but nothing worked! Shortly before I decided to bring the capture card back I tried the following: I deinstalled everything (that came with the Capture card), rebooted the computer and plugged the capture card. The operating system reported new hardware and that there is a problem installing the device driver. Next I installed the 64-bit-drivers from the roxio-cd manually. After this I could see the new hardware in the device manager and everything seemed to be OK. Then I installed the "rest" of the software using the standard installation routine. And then... it works! I think, the standard installation process uses the 32-bit-usb-drivers and this was the problem (because I use Windows 7 Home Premium 64 bit), but I´m not shure. But anyway, now it works and I´m happy with it.

Edited by jjomolloy
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I had the same problem too (Blue Screen, No Signal when I connect my Xbox to the composite input). I did everything what was told to fix it, but nothing worked! Shortly before I decided to bring the capture card back I tried the following: I deinstalled everything (that came with the Capture card), rebooted the computer and plugged the capture card. The operating system reported new hardware and that there is a problem installing the device driver. Next I installed the 64-bit-drivers from the roxio-cd manually. After this I could see the new hardware in the device manager and everything seemed to be OK. Then I installed the "rest" of the software using the standard installation routine. And then... it works! I think, the standard installation process uses the 32-bit-usb-drivers and this was the problem (because I use Windows 7 Home Premium 64 bit), but I´m not shure. But anyway, now it works and I´m happy with it.

Very non-standard install and I am suprised it even works :huh:

 

The installer knows what drivers to install (32 or 64), Windows does not make that a secret :D

 

Even if 32 bit drivers were installed it would still work, so I suspect that there was something else wrong with your initial attempts ;)

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Having the same problem.

 

PS3 -> Sony TV (via HDMI, HDMI 1 on my TV)

 

PS3 -> HP RPO (Via component)

HD PRO-> Sony TV (Via HDMI, HDMI 4 on my TV)

 

HD PRO to PC (Via usb)

 

On the roxio there are three lights.

 

1) large roxio symbol

2) HDMI indicator

3) YPPBR (component) indicator

 

After carefully connecting and checking all cables I commence the PS3 setup.

 

Form the PS3 sellect Video setup -> Component

 

Now the next screen in the roxio PS4 stup is to select the supported resolutions (everything except 1080p).

 

TV goes black.

 

On Sony TV now select HDMI 4. (Hvae 30 secs to do this otherwise PS3 reverts back to previous video setup on HDMI 1).

 

Screen black on HDMI 4.

 

Check HD Pro and the YPBPR indicator has not lit up.

 

This was a major problem until I discovered you have to start the client software on the PC and manually select the Input to be Component.

 

This is not mentioned in the PS3 setup but after this everything worked fine.

 

How ever that was for a while. Now that little work around has stopped working as well.

 

I know I have changed or messed with the cables (checked again) so what gives. I can now get it to work every 20th time by rebooting again and again and again and making no other software, hardware or cable changes. Do you know how long it takes to boot 20 odd times. I've simply given up using the device.

 

It is quite clear that the HD PRO does not auto detect the video input between HDMI and component.

 

I think the only way around this problem is for Roxio to release new firmware for the HD PRO that allows the user to preselect the default video input to force the HD pro to select the necessary video input on power up. So that simply supplying power to the HD PRO will get you a video signal without having the run the client software.

 

Using the PC client software to select the video input just isn't working.

 

I hope someone is listening!

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As far as I know, you cannot run component and HDMI at the same time on a PS3.

 

Try unplugging the Hdmi connection to your tv ( HDMI 1 ) and see if that works.

Edited by ogdens

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As far as I know, you cannot run component and HDMI at the same time on a PS3.

 

Try unplugging the Hdmi connection to your tv ( HDMI 1 ) and see if that works.

 

Thanks for the interest in my post.

 

No not at the same time, but you can select from the PS3 menus which one you want to use.

 

The setup instructions from the HD PRO for PS3 assume this and give the precise instructions to make this selection.

 

Just look at the provide ROXIO instructions for PS3 setup.

 

This allows me to flick back and forth between 1080P on HDMI when watching Bluray and 1080i on component when recording gaming.

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The Software/Hardware requires the user to select the proper Source ~ not going to be automatic, not going to change...

 

Other user are not have troubles with this.

 

If it isn't working the way you have it set up, you have to change something!

 

Try some variations and let us know ;)

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Very non-standard install and I am suprised it even works :huh:

 

The installer knows what drivers to install (32 or 64), Windows does not make that a secret :D

 

Even if 32 bit drivers were installed it would still work, so I suspect that there was something else wrong with your initial attempts ;)

DEFINITELY NOT! :angry:

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I had the same problem too (Blue Screen, No Signal when I connect my Xbox to the composite input). I did everything what was told to fix it, but nothing worked! Shortly before I decided to bring the capture card back I tried the following: I deinstalled everything (that came with the Capture card), rebooted the computer and plugged the capture card. The operating system reported new hardware and that there is a problem installing the device driver. Next I installed the 64-bit-drivers from the roxio-cd manually. After this I could see the new hardware in the device manager and everything seemed to be OK. Then I installed the "rest" of the software using the standard installation routine. And then... it works! I think, the standard installation process uses the 32-bit-usb-drivers and this was the problem (because I use Windows 7 Home Premium 64 bit), but I´m not shure. But anyway, now it works and I´m happy with it.

 

it was the same with me, but after this hint the device works :P thumbs up

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Having the same problem.

 

PS3 -> Sony TV (via HDMI, HDMI 1 on my TV)

 

PS3 -> HP RPO (Via component)

HD PRO-> Sony TV (Via HDMI, HDMI 4 on my TV)

 

HD PRO to PC (Via usb)

 

On the roxio there are three lights.

 

1) large roxio symbol

2) HDMI indicator

3) YPPBR (component) indicator

 

After carefully connecting and checking all cables I commence the PS3 setup.

 

Form the PS3 sellect Video setup -> Component

 

Now the next screen in the roxio PS4 stup is to select the supported resolutions (everything except 1080p).

 

TV goes black.

 

On Sony TV now select HDMI 4. (Hvae 30 secs to do this otherwise PS3 reverts back to previous video setup on HDMI 1).

 

Screen black on HDMI 4.

 

Check HD Pro and the YPBPR indicator has not lit up.

 

This was a major problem until I discovered you have to start the client software on the PC and manually select the Input to be Component.

 

This is not mentioned in the PS3 setup but after this everything worked fine.

 

How ever that was for a while. Now that little work around has stopped working as well.

 

I know I have changed or messed with the cables (checked again) so what gives. I can now get it to work every 20th time by rebooting again and again and again and making no other software, hardware or cable changes. Do you know how long it takes to boot 20 odd times. I've simply given up using the device.

 

It is quite clear that the HD PRO does not auto detect the video input between HDMI and component.

 

I think the only way around this problem is for Roxio to release new firmware for the HD PRO that allows the user to preselect the default video input to force the HD pro to select the necessary video input on power up. So that simply supplying power to the HD PRO will get you a video signal without having the run the client software.

 

Using the PC client software to select the video input just isn't working.

 

I hope someone is listening!

 

 

 

I solved this way:

 

 

I connected the ps3 with the component cable into the AV input roxio game capture hd pro, then output again with another component AV cable and an HDMI cable to your TV into the HDMI number 1 port

After I connected another HDMI cable from the PS3 to the TV into the HDMI number2 port

This allows me to switch from component to HDMI if you do not want to record, should be noted that the switch I can do that only when you turn the play3.

What do you think?

Greetings to all

Igor

Edited by borgaccino

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I solved this way:

 

 

I connected the ps3 with the component cable into the AV input roxio game capture hd pro, then output again with another component AV cable and an HDMI cable to your TV into the HDMI number 1 port

After I connected another HDMI cable from the PS3 to the TV into the HDMI number2 port

This allows me to switch from component to HDMI if you do not want to record, should be noted that the switch I can do that only when you turn the play3.

What do you think?

Greetings to all

Igor

 

That's what I'm doing!!!

 

The input selection on the capture screen is fixed on HDMI (grey'd out) even though the YPPBR (component) indicator is lit and wont let me chose component.

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I solved this way:

 

I connected the ps3 with the component cable into the AV input roxio game capture hd pro, then output again with another component AV cable and an HDMI cable to your TV into the HDMI number 1 port

After I connected another HDMI cable from the PS3 to the TV into the HDMI number2 port

This allows me to switch from component to HDMI if you do not want to record, should be noted that the switch I can do that only when you turn the play3.

What do you think?

Greetings to all

Igor

 

 

That's what I'm doing!!!

 

The input selection on the capture screen is fixed on HDMI (grey'd out) even though the YPPBR (component) indicator is lit and wont let me chose component.

 

I don't think so!

 

An HDMI connection is not possible from the PS3 due to HDCP (Sony protected) video out.

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