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JEROME MERCEDES

Blue Screen Can't Capture

Question

I used the old roxio with component cables and it worked properly. Now I just got the HD pro

and was using the component cables from my old roxio and I plug everything in the purple

light is on but the screen to let me capture is just a blue screen and it says I can't capture.

The other thing is the signal lettering is red saying NO SIGNAL I switched the

option to component cables also to make it work sense I have no HDMI cables.

 

What's going on?

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Sounds like an upgrade from a SD version???

 

If that is the case, HOW did you install it? (sounds like the drivers for the new device never got installed?)

 

Actually one thing you want to do, no matter what you have done, is the Repair!

 

 

Plug in the Capture device and Disable it in the Device Manager (Sound and Video Game Controllers)

 

Unplug it and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc (download version - run Install)

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where
Repair
is offered, choose that!

 

When the Repair competes, you will have to reapply the SP1.1 for game capture.

 

Then turn your AV & Firewall back on and reboot.

 

Give that a try and let us know ;)

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Check your cables. Im willing to bet your component cables are plug in wrong. I came across this problem when switching from Hauppauge to roxio. My green and blue were in the wrong spot on roxio.

Also try going to your tv input and see if you have game on it. My guess you wont.

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Yea I have the SD version but just got the HD pro...I remember when I installed

the software it asked for updates I chose to update.So you guys are saying I should

turn off my virus soft ware and put the disc back in?

 

I also just bought some HDMI cables if that matters waiting for them to come in the mail.

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Ok I got HDMI cables I put them on both plugs in the capture card but nothing is showing on my TV or my capture box on the software.

When I use the HDMI cable just 360 to TV it works like nothing is wrong.

Now what?

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The Roxio capture card needs to be plugged into your computer (it needs power from the PC) and the drivers installed.

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As Tony mentioned, the drivers must be present, so lets check that!

 

Open the Device Manager and when you plug in the GameCAP HD with the USB, you should see it in there:

 

post-39730-0-07056700-1351628401_thumb.jpg

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I'll check it out when I replug in all the cords after work was getting frustrated.

Thanks for the help I greatly appreciate it. That might be what's messing me up.

 

Could that have something to do with why my TV isn't saying the HDMI is connected

when it's split between the capture card and 360?

 

When I just have the HDMI to 360 my TV works fine when it's split the screen just stays black.

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Ok I got a driver update about the roxio so I updated it...

I looked for my drivers found the Roxio now what?

It still says NO SIGNAL man I'm sorry but I think the HD roxio is a piece of junk.

I'll try it with the component cables again but I doubt it will work.

 

Edit: Didn't work about ready to throw this thing out very disappointed

it's funny because the standard works and this thing doesn't I've tried everything.

only way I could know now is if I saw a video.

Edited by JEROME MERCEDES

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I can appriciate your dissapointment and frustration but I don't think the thousands of users would agree with your 'piece of junk' assessment :lol:

 

Soooo,

 

You could apply for a refund...

 

You could try some more things to make it work...

 

It is kind of scary when you say you "got a driver update about roxio" since no such thing exists :huh: At least nothing beyond the SP 1.1 which has nothing to do with any driver...

 

I think at this point you may want to disable the device in the Hardware Manager and remove it.

 

Then download and run the Revo uninstaller - in moderate mode!

 

Then install ONLY the software for the GameCAP HD.

 

Reboot and it should go ;)

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Hi,

 

I apologize for my bad English but my language is Spanish and I will try to explain my issue in the best way possible.

 

My PC specs

Intel Core i5 2.81 GHZ

8 GB RAM

Windows 7 Ultimate 64-bit SP1

 

First I just want to say that I bought Roxio Game Capture and I really liked the product and had 0 problems with the software and the device however I having problems with the new Roxio Game Capture HD Pro. I bought it from amazon at $99.99 (great offer :P) and just get it yesterday.

 

The first thing that I did was remove Roxio Game Capture from my PC and restart (I'm using Windows 7 Ultimate 64-bit SP1). During the installation of Roxio Game Capture HD Pro software I was asked to check for updates and It downloaded 3 files (I suppose this are the SP1.1 files) and after that it prompted for restart. When I tried to open the capture software (Roxio Media Import) the PC crashed and I got a blue screen of death with the error "APC_Index_Mismatch".

 

After several tries the problem was the same! blue screen of death every time that I try to access the capture software. The software opens and it tries to load the capture window and show the preview video but then the blue screen appears. I just want to say that previous this drive installation I got 0 blue screens or any problems like this and that I can guarantee that cause of the problem is related with the Roxio Media Import. All that I can say is that if I open the software and the PS3 is shutdown the software do not crash the PC but it display a "no signal" message and blue screen at the preview window (I suppose this is normal!) but as soon as the device try to pass the signal from the PS3 to the PC get the blue screen!.

 

I already tried to repair, uninstall and re install the software around 5 to 10 times following the advice that Mr.Digital_Guru always seems to recommend here in the forums without any luck. I did a little google search and found 2 very good websites with information about this error. These websites confirm that the error occurs when the roxio game capture HD pro driver try to access the USB device.

 

Please check these links

Bug Check 0x1: APC_INDEX_MISMATCH: http://msdn.microsof...9(v=vs.85).aspx

Fix APC_INDEX_MISMATCH (Blue Screen)

 

I have no tried the second option yet! because I just found it a few minutes ago and I don't have access to my PC right now but I will try it later tonight and let you know if this hot fix helps.I used Roxio media import option to collect my PC information in a file and the file is attached also please check the screenshot of the blue screen of death just for fun :P.

 

Sorry for the long wall of text but I wanted to describe the problem in the best way possible and give as much information as possible in the first post.

 

Image of the blue screen -> http://imgur.com/3xz8S

 

Thanks you for your time and help!

RGC_Log_10302012_0.txt

Edited by Nex

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telling me more stuff I still kind of don't understand would I have the roxio plugged in and use revo?

Who can I email about refunds checked the store and about us couldn't find anything

Edited by JEROME MERCEDES

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tilling me more stuff I still kind of don't understand would I have the roxio plugged in and use revo?

Who can I email about refunds checked the store and about us couldn't find anything

 

Did you buy online direct from Roxio or did you buy from a retail store?

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from roxio

 

Found the return emailed.

I don't know why this thing is so complicated

when the standard worked right out of the box. >_>

Edited by JEROME MERCEDES

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Oh wow! absolutely no help! WOW! anyway I got a blue screen of death everytime I try to access the roxio media import of the HD version of the software. I removed the HD versionof the software and install the regular game capture and software + service pack 2 update from december 2011 and the device is working without any problems! There is a drive or software problem with Windows 7 Ultimate SP1 64-bit!!!!!!!!!!!!!!!.

 

PLEASE HELP!!!!!!

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I have the same problem! I have the SD version and it works great but the software of the HD pro have problem and cause blue screen of death in my computer. Please roxio do not ignore this complaints!!! you need to release a fix or something!

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I have the same problem! I have the SD version and it works great but the software of the HD pro have problem and cause blue screen of death in my computer. Please roxio do not ignore this complaints!!! you need to release a fix or something!

Then you have to follow the same solutions already listed here...

 

I doubt there is anything to fix :wacko:

 

I know some of the testers who had the SD then got the beta for testing and no one had these issues...

 

I do agree though with the comment that it should not be this hard ;)

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This is not support...

 

Contact support through the tab at the top.

 

And I replied to your other post in the other topic you posted your 'me too' in, HERE

Edited by Jim_Hardin

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Make sure you have the correct Input selected. I had this same issue. I uninstalled everything, re-installed, repaired, updated. Nothing worked. Then I saw how simple of a fix it was, I felt like an idiot.

 

This is what I had before on my settings before when I was getting the blue screen:

 

RoxioHelp1.png

 

This is what I had after I was about to give up and saw it said Component instead of HDMI:

 

RoxioHelp2.png

 

Changed the Input option and my capture card instantly got the signal from my Xbox. Hope this helps.

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Then you have to follow the same solutions already listed here...

 

I doubt there is anything to fix :wacko:

 

I know some of the testers who had the SD then got the beta for testing and no one had these issues...

 

I do agree though with the comment that it should not be this hard ;)

 

Did a fresh Windows 7 Ultimate SP1 64 bit installation using another hard drive just to make sure that the problem was not on my current OS but sadly the result was the blue screen of death when trying to change from HDMI to component in the options of the software. After that did another software repair but now the result is the 'No Signal' message and I'm unable to change the software options.

 

I will try Windows 7 Ultimate SP1 32 bit but after that I'm out of options and technical support have not contact me yet

 

Edit: The Windows 7 Ultimate SP1 32 bit installation had the same problem with the blue screen of death. Probably the problem is my motherboard??? AsRock H61M-S???? :S

Edited by Nex

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