Unable To Open Capture In Roxio Game Capture Pro Hd

[Andrew Wild]

Hi, this problem stops me from using my roxio game capture HD pro. When I open the software and click on the blue capture button the loading screen will come up for about a split second and then nothing will happen.

 

Extra info: I had the old roxio and it randomly started doing this but at this point I wasn't concerned because I thought I was going to get the new roxio.

I also run 3 monitors at the same time and I run an SSD along side a HDD, this roxio doesn't work installed on either of them.

Hopefully someone can help, if you need any more info just ask.

 

I doesn't let me link a video so this is a link to a youtube video showing it.

http://www.youtube.com/watch?v=Q7kCOiVclDI

[Jim_Hardin]

well the crashing is going to take a repair to correct!

 

...but make sure you do it this way...

 

Plug in the Capture device and Disable it in the Device Manager (Sound and Video Game Controllers)

 

Unplug it and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc (download version - run Install)

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, you will have to reapply the SP1.1 for game capture.

 

Then turn your AV & Firewall back on and reboot.

 

After the Repair, Try running Roxio Full Screen on Monitor 1...

[Andrew Wild]

Hi, thanks for the quick reply, I tried everything that you said but the problem still persists. I have found an error report, this will be linked as an attchement, sorry about the size