Cant Capture Laptop Screen Glitches Out

[Maze91]

i reformatted my PC and it worked with no problems then i installed AVG did a scan and now it doesn't work anymore, i really don't want to have to reformat again does anyone know how to fix this?

 

BTW yes i repaired it 7 times, i deleted everything then installed it again still nothing

 

Video of what happens

[Maze91]

i have no idea how to add screen shots lol

[Jim_Hardin]

Dual Monitors can cause some issues with various software...

 

USUALLY it is best to run it on Monitor 1

 

[Maze91]

Sorry, ok so i fixed it it was the resolution on my monitor i had to change it. but this means i have to hook up another monitor to my laptop. it was working before so does anyone know how i can up my resolution or if there are a list of resolutions that roxio can run on thank you

[Maze91]

could this be because i was using dual monitors?

[Maze91]

ok, i think it is just stuck on full screen. when i move it in a spot i see the screen on my monitor but big and green

[Maze91]

just installed it and its still freaking out when im not capturing

[cdanteek]

it could be my PC, but i really think it is the software, becuase as soon as i press F6 and it starts to capture it goes to normal then when i stop it goes all crazy

 

Update MSXML 4.0 Service Pack 3 (SP3)

 

http://www.microsoft.com/en-us/download/details.aspx?id=15697

[Maze91]

it could be my PC, but i really think it is the software, becuase as soon as i press F6 and it starts to capture it goes to normal then when i stop it goes all crazy

[Solution]

I think I know what the problem is. Try updating your Directx. If that doesn't work, make sure your monitors refresh rate is at 60hz. if THAT doesn't work, then try to update your graphics card drivers. The issue lies in your hardware, not the Roxio.

[Maze91]

Here

[cdanteek]

Post # 12 do you show the driver Jim shows with the USB Device plugged in?

[Maze91]

 

 

ok and its there in the DM

[cdanteek]

i have no idea how to add screen shots lol

 

http://forums.support.roxio.com/topic/74120-posting-a-picturescreen-cap-on-roxio/

[Jim_Hardin]

??? could you supply your PC specs, like cd & I have in our signature blocks...

 

Win-Pause Key, will supply most of it under the "System".

 

While there click on the Device Manager (upper left corner) and see if the Roxio Device is present:

 

[Maze91]

ok, so i did what you said and it didnt work.

 

but i found out that if i have my xbox on and it says no signal then i move the little quility thing up it freaks out, and the other thing i found out is when i press F6 it caps and the screen is normal tell i stop it so i dont think its my pc or the hardware. could it be the CD?

[Maze91]

i cant install SP 1.1 because it says it is up to date

[Jim_Hardin]

I would not reformat just yet... Try a good repair first:

 

Plug in the Capture device and Disable it in the Device Manager (Sound and Video Game Controllers)

 

Unplug it and put it aside till later.

 

Turn off your Anti Virus, Firewalls, Registry Cleaners, etc. and insert your Roxio Disc (download version - run Install)

 

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

 

When you reach the screen where

Repair

is offered, choose that!

 

When the Repair competes, you will have to reapply the SP1.1 for game capture.

 

Then turn your AV & Firewall back on and reboot.

See what that does first

[Maze91]

its an Xbox 360, I use HDMI.

i dont know what has changed but i am going to try and reformat again.

the onlything that has changed is im using a monitor instead of a tv (both had HDMI) but then again it worked for alittle bit because i got some gameplay footage from it

[cdanteek]

ok, so i did reformat and updated everything and it still does the screen glitch. When i look at the cpu and ram usage its 80% cpu and 50% ram when it is flipping out. do u have any other ideas that i could try. BTW it did work at one time and it worked for a week then it just started flipping out

 

What has changed on the PC since it worked?

 

Explain how your connected or post a pic?

 

Xbox or Playstation?

[Maze91]

ok, so i did reformat and updated everything and it still does the screen glitch. When i look at the cpu and ram usage its 80% cpu and 50% ram when it is flipping out. do u have any other ideas that i could try. BTW it did work at one time and it worked for a week then it just started flipping out

[Jim_Hardin]

Microsoft Security Essentials..

 

Oh, I didn't mention it's free..

Can't beat that!

[cdanteek]

Microsoft Security Essentials..

 

Oh, I didn't mention it's free..

[Maze91]

im just going to reformat agian, and install windows 8 and not install AVG, can you tell me what kind of anti virus you use?

[Jim_Hardin]

Rollback to a point prior to the AVG scan...

 

I haven't used AVG but I suspect it is pouncing something within the Registry. But then I have no idea what "glitches out" would possibly mean in English

 

In anycase see if that works. If it does, then find out how you can get AVG to leave all Roxio entries alone