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Wolfzone

Photoshow 6 Premium - Withholding Info From Customers.

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Uploading still photos and music no problem - but if you're ready to upload videos - in the correct file extension as it instructs you to do - FAIL. Also freezes - I used to be able to save my slidshows to DVD - no more! Now an MP4 is only offered. I contacted Corel technical support and this my friends, is the response I received.

 

I will most likely be requesting a full refund. I NEED a decent slideshow program that can incorporate BOTH stills and video - and not take hours to make a lousy MP4 - I want DVD capability. It's the year 2012 - going on 13 - for Roxio/Corel to advertise this product as so wonderful - I feel the marketing department must have serious flaws. This to me, is false advertsing.

 

Thank you for contacting Corel Customer Support.

 

As a consumer i understand your point-of-view, in all honesty we havent received any word from the higher ups on when our Photoshow services will be up and running. Like you, i'm in this waiting game as well, i wanted Photoshow to work as much as you do because i use it personally. I dont want to give you answers which i cant back up and all i can give you now is mere honesty that its not yet working and i cant give you a definite time frame.

If you really want to process the refund you can get in touch with our customer care: 1-877-582-6735 Thank you for your utter patience and support.

 

Please do not hesitate to contact us with any further questions.

 

Kind Regards,

Jonathan

Corel Customer Support Services

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Uploading still photos and music no problem - but if you're ready to upload videos - in the correct file extension as it instructs you to do - FAIL. Also freezes - I used to be able to save my slidshows to DVD - no more! Now an MP4 is only offered. I contacted Corel technical support and this my friends, is the response I received.

 

I will most likely be requesting a full refund. I NEED a decent slideshow program that can incorporate BOTH stills and video - and not take hours to make a lousy MP4 - I want DVD capability. It's the year 2012 - going on 13 - for Roxio/Corel to advertise this product as so wonderful - I feel the marketing department must have serious flaws. This to me, is false advertsing.

 

Thank you for contacting Corel Customer Support.

 

As a consumer i understand your point-of-view, in all honesty we havent received any word from the higher ups on when our Photoshow services will be up and running. Like you, i'm in this waiting game as well, i wanted Photoshow to work as much as you do because i use it personally. I dont want to give you answers which i cant back up and all i can give you now is mere honesty that its not yet working and i cant give you a definite time frame.

If you really want to process the refund you can get in touch with our customer care: 1-877-582-6735 Thank you for your utter patience and support.

 

Please do not hesitate to contact us with any further questions.

 

Kind Regards,

Jonathan

Corel Customer Support Services

 

I have no problem creating a PhotoShow containing both video and photos and burning it to a DVD so that part of PhotoShow is working. The only problem is with the creation of mp4 files and that has been intermittent at best. It has been non-functioning for over a year.

 

Explain exactly what you are doing.

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Walt, just a me too. I have no issues making a PhotoShow with images and video. Most people forget that the size of the video is very small - less than 50 MB. Every once in a while, I have to try to upload it twice for it to take.

 

I doubt that the mp4 fix will ever HOLD. As I posted in several threads, if the OP is using the On-line version, they can download that project to their computer, convert it to wmv or mpg and do what they want with that. So far it has never failed me in uploaidng to YouTube, facebook and even my own web site.

 

Perhaps the Op can tell us what kind and size of the video and if the OP is usinh the desktop version or the online version, we can provide more information.

 

You are certainly welcome to try to get a refund. There are other programs out there that do "canned" slide shows (some free). You may want more and want to use a full video builder/editor with more functionality. You also said that you have Cretaor 2010 or 2012. What are you not using that?

 

My hunch is that the Op will not follow the guidance and may not come back. Too bad. :(

 

BTW, are the video files those unconverted mov files from your digital camera? We discussed that in a previous post.

Edited by sknis

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