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AMENINCE777

Ps3 Black Preview Screen

Question

I have my PS3 setup exactly how it's supposed to. The PS3 is using component cables and my tv is using both component cables and an HDMI cable. This is what it looks like:

 

post-107593-0-10390800-1352507706_thumb.jpg

 

When I set the PS3 resolution to 480i or 480p, I can see the screen on my tv and I can see it in the capture software preview window. This is both the PS3 set at 480p and my laptop with the software showing the PS3 like it's supposed to:

 

post-107593-0-03857700-1352507708_thumb.jpg

 

This is the laptop up close:

 

post-107593-0-80442400-1352507709_thumb.jpg

 

This is the PS3 set to 480p up close:

 

post-107593-0-32359800-1352507711_thumb.jpg

 

Now this is where everything messes up. When I set the PS3 to 720p, I can still see the screen on my tv, but not in the capture software. This is both the PS3 and my laptop again with everything at 720p:

 

post-107593-0-98180500-1352507712_thumb.jpg

 

This is the PS3 up close set at 720p:

 

post-107593-0-01552500-1352507718_thumb.jpg

 

This is what shows up in the capture software when the PS3 is at 720p up close:

 

post-107593-0-71549300-1352507714_thumb.jpg

 

The settings of the softwarepost-107593-0-52146800-1352507716_thumb.jpg

 

I can hear the game even with the black screen, I just can't see. Another thing, I can actually press record and the software will record the video, but I still can't see. I have to go to the folder where my videos are allocated and hope that it recorded and if it has it'll play back normally. Please help, I've been trying everything from reinstalling the software and drivers to switching the cables around and still no luck. Thank you for any help you can provide.

post-107593-0-78846900-1352506575_thumb.jpg

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Get the official PS3 component cables(yes it does make a difference) and output via HDMI(to save space from all of those wires!) and you're all set.

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I've tried different cables and still no luck. I also started out using HDMI output, but a Roxio Support member told me I needed to use two sets of component cables. I used all of the cables and I still don't get a signal. Not to mention I don't have the money to keep buying cables that don't work.

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BUT are you using the PS3 Component cables that Solution described in Post #2??? (he supplies good advice here ;) )

 

The HDMI would be from the pass-through to your playing monitor.

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Yes, I've used them as described and still have the same problem. I know the HDMI goes to the tv, my picture shows it setup exactly how Roxio themselves show in their video. I have used multiple types of component cables, I've switched them around to see if I had them plugged in wrong, I've changed between Component and HDMI on my tv, I've tried a different usb cable, I've uninstalled the software and drivers then reinstalled them at least 10 different times, I've tried changing the settings in the software, I've tried not installing the software update to see if it was the problem and nothing, I've gone as far as defragmenting and cleaning my computer, I've triple checked my laptop specs and know for a fact it can run it, I have tried to figure something out since I've gotten the product 5 days ago and can't get the screen to show. Like I stated, it does everything EXCEPT show the preview screen when set above 480p. I can live stream, I can even capture in 720p without seeing it I just have to check the folder it saves to and make sure it captured. When it is at 480i or 480p I can see and hear it on my tv and in the capture software. When I raise the resolution I can see and hear it on my tv, but I can only hear it in the capture software. My provided pictures show what I'm talking about.

Edited by AMENINCE777

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Unless someone has some fresh idea, you need to contact support directly... use the Support Tab at the top.

 

Please let us know what you find out when you resolve this ;)

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Thank you, you've tried more than Roxio support has. I've been asking what's wrong on their Facebook page, then they sent my case to tech support. Tech support asked me how my PS3 was hooked up, I told them and I haven't heard back from them in 3 days. The only thing I can try now is to call them and hope I get an answer that way. If I get a definite answer I'll be sure to post it.

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You Stumped the Panel :huh:

 

They don't always get back as fast as we would want... I rely more on fellow users here!

 

Do you have Any Other way of testing??? Another PC/Lap or something...

 

Maybe using a DVD/BD/VCR Player as a source in place of your PS3???

 

Just repeating the same steps will not cure anything, got to step outside the box ;)

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Thank you, your response actually helped. I installed the software on a different computer and took all of my equipment to that room and hooked it up. Everything ran perfectly there. With that being said, I don't understand why it works on our old computer, but not on my newer laptop. I have an ASUS K53E running Windows 7 64-Bit, it has 4 gigs of RAM, a 500gb hard drive and an Intel i5 2430M processor. Could it be the Intel HD 3000 graphics causing the problem? Thank you again for your help, I really appreciate it! *Oh and I forgot to add the specs of the computer it worked on. It's a Dell Dimension E510 running Windows XP Windows Media Center Edition Service Pack 3, has 3 gigs of RAM, one hard drive with 80gb of space and a separate one with 500gb of space and it has an Intel Pentium D dual core processor.

Edited by AMENINCE777

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I don't know why it didn't dawn on me before... (well I do, involves the Stupid Gene)

 

Try ALL of the USB ports on your Laptop!

 

I know I have a lap with 3 ports but only One has full power :huh:

 

The other 2 work OK with small stuff, like a mouse or Bluetooth but you your not going to run a USB Welder on them :lol:

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I've tried all 3 ports and still nothing, but I did notice something. When I switched to a different USB port, it showed up in the preview screen for a split second at 1080i and then the screen went black.

Edited by AMENINCE777

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I don't know why it didn't dawn on me before... (well I do, involves the Stupid Gene)

 

Try ALL of the USB ports on your Laptop!

 

I know I have a lap with 3 ports but only One has full power :huh:

 

The other 2 work OK with small stuff, like a mouse or Bluetooth but you your not going to run a USB Welder on them :lol:

 

I actually figured out what it was. I went to my drivers and disabled the Intel HD 3000 Graphics driver and it worked. So now I know what the problem is, but my screen looks awful like this. There's a lot of color banding going on, I can easily see the changes from darker colors to lighter colors and I can't change anything because I have to disable the graphics driver for it to work.

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I haven't really found a solution, but I just decided to disable the drivers when I'm using the game capture and then enabling them when I'm not. At least it's better than it was :)

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I already found out what was wrong, it's my graphics drivers for the Intel HD 3000 mobile iGPU. Once I disable it everything works perfectly, but when I have the drivers enabled I get the black screen. I just don't know what to do about that part.

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*Update*

I found out my problem, I had Aero themes disabled and after re-enabling them it solved my black screen problem. Still having the audio problem, but at least one of the problems is fixed.

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*Update*

I found out my problem, I had Aero themes disabled and after re-enabling them it solved my black screen problem. Still having the audio problem, but at least one of the problems is fixed.

Usually the other way around, Aero screwing up things :lol:

 

I still wonder if it doesn't fall back to that Video Card???

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Yeah, that's the first time I've ever NEEDED to use Aero hahaha. I don't understand why it works, but I was using the Windows Classic theme and it was a no go. Could the Classic theme make Windows 7 appear to be an older Windows OS to the Roxio or something? I'm pretty decent with computers, but I've never had something not work because of the Windows themes before...well, until now. The video card could also be the problem too I guess since Intel HD isn't really that great being an integrated GPU and all. I just know on our Windows XP computer it worked first try with no problems. I don't know about the audio problem though, didn't know I had the problem back then. I was amazed that XP ran something that 7 couldn't.

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Yeah, that's the first time I've ever NEEDED to use Aero hahaha. I don't understand why it works, but I was using the Windows Classic theme and it was a no go. Could the Classic theme make Windows 7 appear to be an older Windows OS to the Roxio or something? I'm pretty decent with computers, but I've never had something not work because of the Windows themes before...well, until now. The video card could also be the problem too I guess since Intel HD isn't really that great being an integrated GPU and all. I just know on our Windows XP computer it worked first try with no problems. I don't know about the audio problem though, didn't know I had the problem back then. I was amazed that XP ran something that 7 couldn't.

Win7 is Win7 ~ NOTHING can hide that from a program!

 

I have had my Corel PSP Pro NOT capture the mouse arrow in Aero, whereas it worked in Classic... Changed video cards since then. But even now notice how the Drop Box menu does not appear unless Aero is used:

 

 

 

post-39730-0-11926000-1354203075_thumb.jpg

 

post-39730-0-55046900-1354203077_thumb.jpg

 

post-39730-0-32888700-1354203079_thumb.jpg

 

I just can't get BOTH at the same time! (makes it very hard to post examples)

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That is definitely weird. I had no clue Aero could affect how programs run. I had it disabled because I record music so it helps with performance, but I didn't think it would stop the game capture's preview menu from showing up.

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That is definitely weird. I had no clue Aero could affect how programs run. I had it disabled because I record music so it helps with performance, but I didn't think it would stop the game capture's preview menu from showing up.

 

When it's Roxio, the worse case scenario is possible. For whatever reason, the Roxio Game Capture software relies on Aero on Windows 7 and Vista to display an image in the preview window. I'll keep saying this until a Roxio developer replies(yes they do read the boards, but rarely), You have created a capture device that has a hardware encoder, if it's lagging your PC it's already defeating the purpose of a hardware encoder. Why is this happening? Roxio has poorly optimized software takes up WAY more resources than it should, and yes I've done my research. Don't believe me? People have had problems with the Roxio capture software, HD Pro and the Regular RGC. When the RGC users switched to a 3rd party application(Virtualdub, VirtualVCR, AMcap etc.) it worked PERFECTLY, because the programs only have one job. Display the picture, and capture. No extra graphics to slow down your PC, no cheesy thumbnail previews, no menus that look like an in game menu with all kinds of uneeded fancy stuff. As the final bomb, the HD PVR does the exact same thing as the Roxio game capture HD Pro(hardware encoder). Look at the software the HD PVR has, compared to Roxio's and how lightweight the PVRs application is. All it does is display the picture, and capture. /End random rant.

Edited by Solution

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This is not a common problem, but what happens in some capture cards.

 

Just turn on the PS3 and hold the power button pressed, will hear 2 BIPS, release the button.

 

Will reset the PS3 video settings and there you make a new test.

 

Maybe solve this.

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This is not a common problem, but what happens in some capture cards.

 

Just turn on the PS3 and hold the power button pressed, will hear 2 BIPS, release the button.

 

Will reset the PS3 video settings and there you make a new test.

 

Maybe solve this.

 

We've already found out what the problem was, in my case. It was the Windows 7 Aero themes I had disabled causing the black screen. After enabling them the problem was gone.

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Well, I am having the exact same problem here, I just got this device today. So, I am going to try the same fix and I'll report back. I have an Asus A53E-XA1 4Gigs of RAM and W7.

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