Media Capture 12 Has Blank Capture Settings Dropdown

[Jperrin 0]

I have Media Center 12 installed on my windows 7N 32 bit system and when I open the media capture it shows the Roxio USB capture device but the Capture Settings drop down window is blank. Clicking anything causes the program to crash. I have never been able to use this and the Roxio techs had me pull all sorts of files for them to forward to teir II and I have heard nothing from the company in over 2 weeks! Has anyone else had this problem? I'm really irritated because I'm getting behind in my work and I really don't want to pay for adobe.

 

Thanks!

[sknis 220]

Why are you posting in the Roxio/Corel forum? Media Center 12 is not a Roxio/Corel product (that I know of).

 

What Media Capture are you talking about - Media Center or Creator Capture?

 

Which one of these are you using?

 

 

If this is a long time issues, please provide us with the information on you sound card. Some high quality cards (high bit rate) do not work with Roxio products. Have you updated the drivers for the sound card/chip? Do you have Windows set to capture audio from the correct device?

 

What are you capturing audio from? How is the device connected to your computer - line in or USB?

 

You gave us a lot of background but very little in the line or real information we can use to diagnose your problem. We simply need more information to really help.

 

PS your title and the first line of your text do not match. That is another reason more clarification is needed.

Edited November 12, 2012 by sknis

[Jperrin 0]

Media Capture is what appears at the top of the window in Roxio Creator 2012 when you are trying to import video. I am using a Roxio Video Capture USB device and that registers correctly but the Capture Settings Dropdown Box is blank. Sorry about the first line, I didn't realize that was a requirement.

[sknis 220]

??? I must be misunderstanding something?

Edited November 13, 2012 by sknis

[Jperrin 0]

Roxio Creator 12, as per my last post.I tried to attach a pic but it doesn't seem to have showed up. That is the window. It recognizes the USB capture device but the window that showed DVI and format size, etc is totally blank. I did a repair install and it didn't help. It is doing the same thing on my laptop. I removed it from the laptop and tried going back to version 11 but it is having the same issue. No capture settings. I hope I'm getting clearer. I usually work in Microsoft, not Roxio...

 

Thanks!

[Jperrin 0]

Most specifically I found under about:

Roxio Creator 2012 Build 135B90A

Does that help?

[sknis 220]

No, I still don;t know where you are seeing "Media Capture" I am working on a computer with Creator 2012 installed. There is a size limit to the file you want to upload; make sure it is below the size limit and it is a jpg or png format and that you are using the "More Reply Options". , choosing the file, and then selecting "Attach this file"

 

Most of the time if you can't see something in a window is because your Windows font is set to something other than 96dpi (100%).

 

Please attach the results of a dxdiag.exe evaluation of your computer. How to is here (link)

[Jperrin 0]

Thanks for taking the time for this I really appreaciate it. I've got a lot of teachers waiting on the materials I need to capture and the delay is seriously stressing me out!

 

Thanks Again!

DxDiag.txt