It Has Been More Than 3 Weeks And I Still Didn't Get My Roxio!

[MetalDevil]

So I ordered my roxio a long time ago so I would get it set up to record halo 4, I knew it would of taken a long time since I'm in EU but I mean 3 weeks? that is a long time, I have alredy been charged and the site says it has been shipped, please someone help me I don't have that much money to waste, where is my roxio?

[cdanteek]

So I ordered my roxio a long time ago so I would get it set up to record halo 4, I knew it would of taken a long time since I'm in EU but I mean 3 weeks? that is a long time, I have alredy been charged and the site says it has been shipped, please someone help me I don't have that much money to waste, where is my roxio?

 

Were you supplied a tracking number?

[MetalDevil]

Were you supplied a tracking number?

nope, but I read on roxio web that I can't track it anyway since I'm from EU, I'm really sad, maybe I put in the wrong info? I ... I just lost 92 bucks, but yeah no tracking number :/

[cdanteek]

nope, but I read on roxio web that I can't track it anyway since I'm from EU, I'm really sad, maybe I put in the wrong info? I ... I just lost 92 bucks, but yeah no tracking number :/

 

What site did you order from?

 

 

[MetalDevil]

What site did you order from?

 

 

this one https://www.roxio.com/enu/products/game-capture/console/overview.html

[cdanteek]

What web site did you order from not what capture device!

[MetalDevil]

What web site did you order from not what capture device!

the secound one, http://www.roxio.com/enu/default.html

[ogdens]

When you order it, was this the opening page you started with

 

 

You clicked on the green tab in the bottom right (Place Secure Order), and filled in all your shipping

instructions etc,etc.

o

[MetalDevil]

When you order it, was this the opening page you started with

 

 

You clicked on the green tab in the bottom right (Place Secure Order), and filled in all your shipping

instructions etc,etc.

o

yes, yes it was!

[ogdens]

Go here

 

http://corel.force.com/roxio/articles/en_US/Master_Article/000012556-Tracking-your-Roxio-eStore-order?retURL=%2Froxio%2Fapex%2Fkbsearchresultspage&popup=false&lang=en_US&productTopCategory=Roxio&applicationSubCategory=NONE&productSubCategory=NONE&topicCategory=NONE&topicCategoryText=NONE&subTopicCategory=NONE&subTopicCategoryText=NONE&articleId=kA060000000L3eU

[MetalDevil]

Go here

 

http://corel.force.c...kA060000000L3eU

I was here but it doesn't help at all I can't track something in EU from ... well whoever is delivering this to me, that is why I posted this topic!

[ogdens]

You may still receive it. Just read this on the Roxio support page..

 

 

International Orders

 

Shipping time outside of the U.S.A. takes longer due to customs requirements. Generally international orders (including Canada) can take 10-21 business days and there is no tracking number for USPS International orders. Using a private carrier, such as DHL, will help expedite an international shipment and allow tracking of the package.

 

 

Sorry I could not help you.

[MetalDevil]

You may still receive it. Just read this on the Roxio support page..

 

 

International Orders

 

Shipping time outside of the U.S.A. takes longer due to customs requirements. Generally international orders (including Canada) can take 10-21 business days and there is no tracking number for USPS International orders. Using a private carrier, such as DHL, will help expedite an international shipment and allow tracking of the package.

 

 

Sorry I could not help you.

nah no problem dude, I'm sorry if I seem mad but I am frusturated, well on saturday it will be 21 days so, I hope it comes then, well thank you anyway

[MetalDevil]

okay, it has been 21 days, now what , should I call them? but there is no phone number for slovenia... what should I do, can you help me?

[ogdens]

Go to the link I gave you in post #10 and try the following

 

 

The closest phone number I could find for you

 

http://corel.force.com/roxio?lang=de

Edited November 17, 2012 by ogdens

[bimicher]

Go to the link I gave you in post #10 and try the following

 

 

The closest phone number I could find for you

 

http://corel.force.com/roxio?lang=de

 

This is the number for Germany on that page: 0800 101 6080

 

the other number listed on that page appears to be in Minnesota

[MetalDevil]

Go to the link I gave you in post #10 and try the following

 

 

The closest phone number I could find for you

 

http://corel.force.com/roxio?lang=de

I tried it and it says nothing, it just tells me it has been shipped

[MetalDevil]

This is the number for Germany on that page: 0800 101 6080

 

the other number listed on that page appears to be in Minnesota

I don't know any german O.o

[MetalDevil]

is there any kind of mail I could send them because I don't really understand german, oh and I got charged in Canadian dollars

[ogdens]

See if this helps you http://www.computerhope.com/comp/roxio.htm

Edited November 21, 2012 by ogdens