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Cannot Install Creator 2010 On Windows 7


tomhall55
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I was gratified to find the posting about using .exe Properties/Compatibilty menu to set the file to Windows 7 compatibility. However, when I did this (on downloaded and registered file RoxioCreator2010Pro_HX19A010R14.exe), I received the error message "the version of this file is not compatible with the version of Windows you're running", etc. In KB article 000207CR, it is stated that "Creator 2010 is Windows 7 certified". I look forward to guidance on how to resolve this problem.

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I was gratified to find the posting about using .exe Properties/Compatibilty menu to set the file to Windows 7 compatibility. However, when I did this (on downloaded and registered file RoxioCreator2010Pro_HX19A010R14.exe), I received the error message "the version of this file is not compatible with the version of Windows you're running", etc. In KB article 000207CR, it is stated that "Creator 2010 is Windows 7 certified". I look forward to guidance on how to resolve this problem.

 

Is this what your talking about?

 

Leave it like I'm showing it and try to reinstall again.

 

post-97-0-95787600-1353449523_thumb.jpg

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Many thanks for your response: it was exactly what I was talking about. I tried what you recommended (even though my initial installation was on XP SP3, now defunct), and I received the same error message this time.

 

You tried to install C2010 on a W-7 SP1 PC?

 

It is a download not a bought retail disc?

 

Nothing checked on the setup.exe properties page (pic posted above)?

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Yes, I tried to install on a Windows 7 laptop with all updates available (one month-old laptop, with W7 pre-installed, and then all updates = I don't know if that includes SP1, but I guess it should, if it's available)

 

It is a download, not a retail disc, so the application file is "RoxioCreator2010Pro_HX19A010R14.exe", not "setup.exe". For the exe that I have, I tried with nothing checked as shown in your pic, and received the same error message as shown in my original posting.

 

Thanks for your responses.

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Yes, I tried to install on a Windows 7 laptop with all updates available (one month-old laptop, with W7 pre-installed, and then all updates = I don't know if that includes SP1, but I guess it should, if it's available)

 

It is a download, not a retail disc, so the application file is "RoxioCreator2010Pro_HX19A010R14.exe", not "setup.exe". For the exe that I have, I tried with nothing checked as shown in your pic, and received the same error message as shown in my original posting.

 

Thanks for your responses.

 

I would extract the RoxioCreator2010Pro_HX19A010R14.exe and it will look like the pic below.

 

Then right click the setup .exe, click properties, and the setup.exe properties page shows (pic posted above)

 

Try installing this way and click setup.exe to start the install.

 

#16 in my signature has free Data Compression and Extraction Utility Software Links..

 

post-97-0-87708200-1353510567_thumb.jpg

Edited by cdanteek
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Thanks for your clear instructions - I feel I am close to success. However, despite diligent attempts to obtain the WinRAR right-click menu that your pic shows, I could only succeed in getting a single WinRAR option in the menu, which expanded to 4 options: 1) "add to archive" 2) "add to ...R14.RAR" 3) "compress and email" and 4) "compress to ...R14.RAR and email". I checked the "settings" "integration" tab for other options, but everything was checked. In the "settings" "security" tab, I confirmed that "exclude .exe" was unchecked. I was able to get the ...R14.exe file in the WinRAR file window, and used the "extract to" tab - this resulted in the message "no archives found in selected files & folders". I also tried to extract with WinZip, with no success. I would very much appreciate any further guidance/clarification you can provide.

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Thank you both for your guidance. I had already checked the "context menu items", and the "extract" was checked. I had seen 7-Zip in cdanteek's signature list, but focused on WinRAR because it was evident in the example. I have now tried 7-Zip, and it did provide me with the actions "open archive" and "extract here", but in each case I received the message "cannot open file ...R14.exe as archive". This file has worked in the past on Vista (I misremembered that it was XP SP3, as I stated above). I think the Vista was 32 bit, if this helps...

I hope there are still other avenues to pursue - thanks again for your help.

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Thank you both for your guidance. I had already checked the "context menu items", and the "extract" was checked. I had seen 7-Zip in cdanteek's signature list, but focused on WinRAR because it was evident in the example. I have now tried 7-Zip, and it did provide me with the actions "open archive" and "extract here", but in each case I received the message "cannot open file ...R14.exe as archive". This file has worked in the past on Vista (I misremembered that it was XP SP3, as I stated above). I think the Vista was 32 bit, if this helps...

I hope there are still other avenues to pursue - thanks again for your help.

 

Right click on the RoxioCreator2010Pro_HX19A010R14.exe and click properties when the setup.exe properties window opens make sure nothing is checked.

 

Now try and install again.

 

What happens?

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I have followed your previous guidance of properties/compatibility/nothing is checked, and now I right-clicked again for properties, but there is no apparent "setup.exe properties window" (I wish I knew how to capture the pop-up in a picture, so that my communications would be clearer...)

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Thank you for the step-by-step: that confirms that what have been doing is exactly what you were suggesting. However, I still get the message "the version of this file is not compatible with the version of Windows you're running", etc, despite "nothing is checked". I have just re-confirmed it again, to make sure.

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I am so sorry that I missed the essential transcipt. However, thanks to Brendon's guidance, I was able to capture a screen shot in .jpg. However, I have now realized that I cannot discern how to insert the .jpg into this box (& I cannot reply directly to Brendon's e-mail, although he generously offered follow-up assistance). The proper transcript is "Windows 7 Home Premium, Service Pack 1".

I am indeed still very much a "newbie" (I am a retired electrical engineer, with emphasis on the "retired" - although I have owned a home computer since 1985 (Amiga), I only learn about these specialities when I have to - I have 2 laptops and 4 desktops, but this forum experience is my first - I've usually been able to solve problems without interactive postings).

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have now realized that I cannot discern how to insert the .jpg into this box (& I cannot reply directly to Brendon's e-mail, although he generously offered follow-up assistance).

 

Posting A Picture/screen Cap On Roxio http://forums.suppor...n-cap-on-roxio/

 

Do you mean Brendon sent you a PM, Personnel Message through this board?

 

Just click the reply button bottom right.

 

I would take him up on his generous offer of follow-up assistance!

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This is my third attempt to try to respond to the above posting. When I first tried to use the "reply button bottom right", I had the choice of "post" or "more reply options" - I selected "more reply options", and drafted a response. Then, when I wanted to post the response, I perceived only the options of "add reply" (which I had already just done), or "preview post". I selected "preview post", and saw an accurate presentation of what I wanted to post. However, there was no evident option to actually post it. Then, I visited the link "Posting A Picture/screen Cap On Roxio", and all my previous entries disappeared = back to square one.

 

My disappeared response was that Brendon's offer was to further support how to use PrtScr, and your link to "Posting A Picture/screen Cap On Roxio" does that, although I don't see the menu options that I recalled on this board now (or I would add the jpg of my computer's basic info) to this posting, and I don't want to go back to the link for clarification, since I will again lose this posting dialog.

 

I'm again in the position of apologizing for not knowing how to navigate these forum protocols, and wish to get back on the topic of installing Creator 2010 on Windows 7.

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Hello Tom,

 

As a user with no particular authority I have noticed that the IP Board software which runs the forums has experienced some days which are better than others. It may be that the Board software is the problem, or perhaps the adjustments to it.

 

In any event, please don't feel you have to apologize for difficulties in navigation. The one observation I'd make is that there are two levels of reply - the usual one, and "More Reply Options". That last one puts you into a much more capable editor than the simple or usual one.

 

Okay. Enough about the mechanics of the board. Back to the topic of Installing Creator 2010 on Windows 7.

 

Brendon

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Then, I visited the link "Posting A Picture/screen Cap On Roxio", and all my previous entries disappeared = back to square one.

 

Tom, the reason everything disappeared when you clicked on the link was the one browser window you had open went to it, loosing all your info.

 

In Internet Explorer or Fire Fox just right click on the link and open with new tab or open in new window! Then you can view both, your post your working on, and the link to how to post a image.

 

It's not some evil Invision board misbehaving but that has happened before. :)

 

post-97-0-85584400-1353767320_thumb.jpg

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Um, so does this mean that this thread has come to an end, and I cannot successfully install my Creator 2010 on Windows 7? ("certified for Windows 7")

 

No, we're not beaten yet! Mine is running happily in Windows 7, and I want to ensure that yours does, too.

 

Tom, initially you complained that when you tried to run the file RoxioCreator2010Pro_HX19A010R14.exe you received the error message "the version of this file is not compatible with the version of Windows you're running", etc.

 

You said that you have used this file previously to install Creator 2010 under (ugh - shudder) Vista.

 

We have tried to get you to extract the files from the archive file RoxioCreator2010Pro_HX19A010R14.exe, but you haven't been able to, for some reason. With WinRAR you got the error message that no archives were found in the selected files, and WinZIP and 7-Zip also could not unpack the file. You may also have got strange results when trying to ascertain the file's properties under Windows' right-click.

 

Putting aside your problems with the board, I am forced to suspect that your installer file is corrupt. Something has busted it. I don't know what did that, but if it won't run properly and none of the tried and true archive unpackers can see inside it then it HAS to be broken.

 

You might like to compare the size of MY RoxioCreator2010Pro_HX19A010R14.exe with yours, but even if they don't look any different the fact is that my file works, and yours doesn't.

 

My file is 1,114,868 KB, or 1.06 GB, or 1,141,624,832 bytes in size [they're different ways of expressing the same thing]. Mine was created September 01, 2009 but that might only show when I downloaded it.

 

What size(s) does your file show, please?

 

Regards,

Brendon

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